Originally Posted by BhZrd238
Soo... what can be done about this?
They cant just tell me that im SOL... Alienware has to do something... I mean, I suppose it doesnt help that I bought the laptop second-hand, but it is still their product... I just want to BUY a video card...
... I have a $3800 laptop that is totally useless... does that mean anything to them?
I just HAD to buy an Alienware computer... I always dreamed of owning one, so I bought it, and after a MINOR problem: I cant use it... a 12lb paper weight
thanks Alienware for not being there...
I relate to what you are going through. AW is not the company most of us heard about. We all dreamed and saved to have the honor of being used and abused to the point of losing our faith in our computer icons.
My laptop was pretty much used up with all the little problems and a couple of huge ones, inside of a year. I'm done with buying factory built systems, period. At this point in time, I am replacing my AW sucker bet with a lanbox outfitted, assembled, tested and yes, warrantied by me. I can get parts, modify anything I have a yen to without fear of refusal of warranty claim.
But bottom line, I have come down a bloody trail and come out the wiser.
I was forcefed the secret of a happy life even, "The only man I can trust to care about my customer satisfaction is me."
But hey, I have an idea you may consider for replacing that vid card. Get a bud or make one with someone holding a valid warranty card on your model laptop. Get them to order you one and ship it COD to your front door. You may have to tweak this idea a bit, but the general idea is worth a shot, mate.