Angry with Hypersonic

dude, call them and tell them to get ups/dhl to get it to your house on saturday. demand it. and ask them what they are willing to do to compensate you for your time and loss of sleep. they are businessmen. businessmen. freebies to you cost them money. HSPC has a very bad online order status check process. it is very misleading. Trust what you hear from them. And keep calling. Call them tomorrow and ask for Michael and just say hey, when the hell is it coming? Tues or saturday? If its not saturday, LIKE YOU SAID, whatre you going to do to make it up? Demand nothing less than what you want. This is called business. This is called bartering, demanding, whatever. I know it sucks but its a part of life, and trust me, HSPC's ppl are about the easiest people in the world to fight with, b/c they will (if you demand it) make it up to you... Sprint on the otherhand... And at least HSPC answers the phone in a timely manner... Sprint on the otherhand... Argh, Sprint has me labeled as an agressive person and im only 16. why? b/c I deman service. I think I should get what they promise me, and what I pay for, nothing less, more is good, but nothing less. Giving up, however, will get you nowhere, and waste more time. As for the dead pixels, did you try just rubbing it out? That sometimes works, and unless it was stuck pink, I cant even notice dead pixels... maybe im blind, but the damn things are tiny... I got the insurance too, and they dont ship ANYTHING with dead pixels, its just UPS/DHL/FEDEX/any shipping co beats the hell out of packages, so that might have been how you got one dead one out of thousands of pixels... My package came so dented and torn, I was about to piss my pants, I thought it'd be broken but it ended up fine... Dont worry too much... Just demand service and dont give in to anything less than that.

-bazzel

With regards to their shipping it ground, I'd keep on them about that. According to their warranty page, they should be shipping things 1-day air, both ways, at their expense. Talk to Michael Kohan or Megan (can't remember last name right now, sorry). They're the 2 most reliable sales reps I've talked to over there so far.

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You wouldn't happen to live in New Jersey or out on the Island, would you? That would be just about the only legitimate reason they would'nt air freight it out to you. I'm in NJ, so when my order ran late, they actually couriered it out to me the same day it was QAed and packed.