I dont understand how most alienware owners can actually defend alienware. I paid $3000+ for my laptop. I must use a 3rd party program just to have my colors show up properly. My DVD playback is basicly unwatchable and the fact that im told to just edit the overlay properties is a ****ty/pathetic fix, if you can even call it that. Now I really havent had a problem with my laptop aside from the LCD...but when I originally called about it I just got the runaround from alienware's wonderful 5 star support. Now with this video upgrade BS going on...I just cant see why ppl can continue to support an obviously shady company. Btw, if you haven figured it out, I am an alienware owner. Flame on.