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Found a problem with my 3790 - Page 2

post #21 of 72
8/20/04 at 10:21pm
Just for reference, I've had absolutely no problem with this. I'm positive it's a software problem. Do you homework. Also download Speedswitch and try it.
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post #22 of 72
8/21/04 at 12:50am
Thread Starter 
ok i went in the bios and under the power options go to the speed step menu. if you switch to maximum performance the cpu will always stay @ full power. This still doesnt solve the problem.
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post #23 of 72
8/21/04 at 12:53am
Download and install Speed Switch.
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post #24 of 72
8/21/04 at 1:20am
Thread Starter 
draw i am using speedswitch. i said so in the first page
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post #25 of 72
8/21/04 at 1:36am
I can confirm this issue.

In speedstep, when I set to Maximum performance in battery mode, the processor locks into 599 MHz, but never goes above that point. In AC mode, the Max Performance setting keeps it at 1700Mhz.

In addition, the same thing occurs with "Always On" set - 1700 on AC, 600 on DC.

If I set the BIOS to Max Performance at all times, it does stay at 1700 in AC or Battery mode.

Maybe we can get someone with more information to help figure this out?
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post #26 of 72
8/21/04 at 2:26am
Ok, I think I found a fix. In the bios, set the computer to "Max Performance". Now use speedstep to throttle the cpu. I've tried this, and it seems to work. You can then set it to max performance on DC also. Or use dynamic switching. Hope that fixes it for you.

Edit:
Ok, just verified it. Just did pretty extensive testing on this. IT WORKS!! Do what I stated above, and everything works fine. BUT, you don't need to set it to full performance in Speed Switch. Ever. It will automatically throttle the cpu to max when it's need. It seems the built in software doesn't have the flexibility of Speedswitch, and interferes with it. Oh yeah, you can't check "System Properties" for the cpu speed when the bios is set to max performance. Get CPU-Z if you want to verify the cpu speed.

Problem Solved
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post #27 of 72
8/21/04 at 2:29am
Thread Starter 
thats what ive done and the proc is still stuck at 1700.
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post #28 of 72
8/21/04 at 2:34am
Quote:
Originally Posted by compuatic
thats what ive done and the proc is still stuck at 1700.
Your doing something wrong then, check my post above again. Just updated it. If you are checking your cpu speed by looking at system properties, that's you problem.
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post #29 of 72
8/21/04 at 4:03am
Quote:
Originally Posted by kdynamic
ahhh! stop saying "irregardless"!!! It's not a word.
hes jus usin it wrong...
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post #30 of 72
8/21/04 at 12:07pm
Hey compuatic.. if you still have the throttle down issue, try calling Tech support this weekend. (PCT tech 1800-618-0194) Besides, Id be interested to see how good their Tech support is on a weekend! let us know what you thought of them!
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post #31 of 72
8/21/04 at 2:47pm
Thread Starter 
i have just spoken with pctorque and while i didn't get a solution their communication is alot better than other companies. they dont tell you to try stupid things that youve already done. anyway they agree that it should be throttling back and forth regardless of input power. they wanted me to send it back if its a hardware problem. but i told them that other people are facing the same thing so it may require a bios update or something similar. he said if multiple people have this problem a solution might be in the works. so no conclusion so far. i think the bios was programmed this way intentionally. If you read at the bottom of the screen while in the speedstep menu in the bios it makes it sound like this controls how your cpu throttles based only on wether it is plugged in or running on battery. I need to find out who else is having this problem. I WANT TO KNOW WHO ELSE IS HAVING THIS PROBLEM ?

draw, i am still not certain that you dont have this issue. Run cpu-z and keep it running. then run a program lime superpi that will excersise your cpu. keep the laptop either plugged in the whole time or on battery. do not plug in and out. see if the cpu speed goes up and down when you run the program and when it finishes or you stop it. This is annoying and i want to find a solution for it.
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post #32 of 72
8/21/04 at 2:59pm
How are you guys testing the change range? the windows system properties general page, does not change as the cpu performance changes, it's locked at what it was booted up with, even when the performance has changed.

why not run a benchmark under plugged in boot up. then onces under unplugged boot up, then test once unplugged boot up but plugged in after.

should be able see if there are differences between the power modes.
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post #33 of 72
8/21/04 at 3:11pm
Thread Starter 
please read the posts. no one is using windows to check the speed.....
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post #34 of 72
8/21/04 at 3:19pm
you tried talking to PC-Torque??? I thought they send you to SAGER since it did come from sager??? any way try emailing or talking to SAGER i have their phone number if you want it?

That is an odd problem thought, I figure the bios setting would have done more, just out of curiousity is your xp up to date? don't want to sound nooby but its usually the simple things that solve the most complicated problems....
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post #35 of 72
8/21/04 at 3:25pm
i mean maybe the program your using also is locked like windows,

it won't hurt to try using a benchmark and to figure it out by score, maybe whatever program your using doens't tax the cpu hard enought to bring it up?

do you find whatever it's set on under battery mode too slow?

i mean if you want to bring this up as a issue, do some testing step to show to techsupport that this is a issue by providing them soild proof of the performance is not currect under battery mode, not just hey this program shows my cpu speed doens't adjust.

give them hey i run this CPU benchmark program and it won't work 100% under battery mode.
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post #36 of 72
8/21/04 at 4:10pm
Thread Starter 
sager support is only monday through friday.
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post #37 of 72
8/21/04 at 5:11pm
When the predecessor of this notebook was tested in a German magazine they said that this behavior -albeit not very useful in my opinion- was intended by the manufactors.
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post #38 of 72
8/21/04 at 5:21pm
Ok, I guess no one read my post. Maybe their is a problem with the bios, but I clearly explained how to use speedswitch to fix it. Yes, I have tested it extensively using Prime95 and CPU-z to watch the changes in the CPU speed. It works perfectly. You guys are blowing a simple problem out of proportion.
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post #39 of 72
8/21/04 at 5:24pm
Quote:
Originally Posted by drawmonster
Ok, I think I found a fix. In the bios, set the computer to "Max Performance". Now use speedstep to throttle the cpu. I've tried this, and it seems to work. You can then set it to max performance on DC also. Or use dynamic switching. Hope that fixes it for you.

Edit:
Ok, just verified it. Just did pretty extensive testing on this. IT WORKS!! Do what I stated above, and everything works fine. BUT, you don't need to set it to full performance in Speed Switch. Ever. It will automatically throttle the cpu to max when it's need. It seems the built in software doesn't have the flexibility of Speedswitch, and interferes with it. Oh yeah, you can't check "System Properties" for the cpu speed when the bios is set to max performance. Get CPU-Z if you want to verify the cpu speed.

Problem Solved
Read this and follow the instructions, and everything will work perfectly. It's a new laptop, and a bios glitch is not a major problem.
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post #40 of 72
8/21/04 at 5:30pm
I think Compuatic expects that the problem should be solved by settings in the computer or OS that should make it run as we all would expect it too....
IMO I wouldn't want to bother installing some third party softies to fix a problem that should be automatically solved by a bios/os setting...

Apparently from what is gathered here the computer does what its supposed to do, Regarding the speed and what not. As for batteries, settings, and such you might have to have a bios upgrade for it to throttle via batteries and go back to performance settings when connected via outlet....
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