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Haywire: keyboard and touchpad mouse on Acer Travelmate 433

post #1 of 6
Thread Starter 
A few months ago, immediately after the warranty expired, the internal keyboard and touchpad mouse went on the fritz. The rest of the computer works okay. Symptoms:

- Works just fine if I plug in a USB keyboard and mouse.

- Internal keyboard produces a bit of random garbage when I use it, then stops working entirely. When I return to the external keyboard, the SHIFT key is permanently activated.

- Touchpad produces some movement on the cursor, then stops. External mouse now still operates, but the mouse button selects a lot more on the active window/desktop than I ask for, and I cannot unselect.

- Neither device produces a response at all from Mandrake 10.0 or before I load Windows (e.g. "hit F2 for BIOS setup" or LILO).

I unplug and reattach the external keyboard and mouse to no effect.

I've removed the keyboard and reseated the keyboard connector, which was a little loose. Only effect is that it went from zero response to garbage response under Windows.

One other strange thing I noticed. When I reboot from Mandrake, the screen often takes a while to display anything at all. Don't know whether it is related to the other problems.

Any advice? I plan to borrow another laptop soon as I can to try switching the keyboard.

Thanks for your assistance.
post #2 of 6
Thread Starter 
Update:

I've cleaned the contacts on the keyboard ribbon and reattached. No change in behavior.

Before that, I noted that the touchpad now causes no harm when I use it. The middle doesn't provide response, but the edges move the cursor. And both buttons work.

I'd like to believe that I can simply replace the keyboard and touchpad, but it seems kind of suspicious to me that they both went nuts at the same time -- like it's something more internal.

That said, is it a difficult/expensive operation to replace a touchpad? I know that I can find and replace a keyboard.
post #3 of 6

Me too!

I just bought a Travelmate 2303LCi and after I plugged in a microsoft USB optical mouse, both the keyboard and touchpad no longer worked. I don't have a usb keyboard around so it's basically useless right now. I called Acer and they told me that it was my fault for plugging in the mouse and it'd be $450 to replace the motherboard. I don't know what to do. I've already system restored with no luck.

Any help would be appreciated.
post #4 of 6
Quote:
Originally Posted by ssz3000
I just bought a Travelmate 2303LCi and after I plugged in a microsoft USB optical mouse, both the keyboard and touchpad no longer worked. I don't have a usb keyboard around so it's basically useless right now. I called Acer and they told me that it was my fault for plugging in the mouse and it'd be $450 to replace the motherboard. I don't know what to do. I've already system restored with no luck.

Any help would be appreciated.
How the F**K Acer can say it's your fault?
So what they are saying is your not ALLOWED to plug in any USB devices?
If that was my unit I take it back and demand a refund..Acer is sounding to much like Sony with their Vaio units....I must say Acer good will to replace your motherboard for 450 bucks is a fast!
Anyway hope you get your problems fixed..
post #5 of 6
I have a similar problem. I have a Compal CL56, and my newly bought Logitech keyboard and mouse disabled some of the Synaptics touchpad features so I uninstalled the Logitech keyboard driver. The Synaptics driver then went screwy and when I uninstalled Synaptics and tried to reinstall it, an error message appeared that said "Serious internal error. Please contact your touchpad supplier." Now, my laptop keyboard and touchpad give no input whatsoever, and EZ Button is disabled which means I have no wireless. I have no access to the BIOS either because no device gives any response before Windows loads. Basically, my laptop has been reduced to a desktop with only a wired connection and external USB inputs that stop working occasionally, and I don't see any ways to fix it.

Tech support said they could check it out, but I'm on the other side of the country for college and I have no box to ship my system with. Unless anyone has any suggestions, I'm stuck with increasingly frustrating problem until Tech support can play with it come winter break.
post #6 of 6
joshuang, logitech is more than helpful if you call them. They will help you remove the logitech software, or will help you through a cleanboot. This way, their device driver will no longer interfere, and it will then allow you to reinstall the synaptics drivers without a problem. As to the Acer problem: If you have recovery disks I suggest that you use them. Hopefully they will restore the system in it's original state and will rule out a software problem. If you are reluctant to do so, here's a last resort:
Enter the Bios and disable the touchpad. Boot your system and shut it down. Enter the bios again, and enable the touchpad again. Next time around rebooting, windows will reinstall the touchpad and hopefully it works again.
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