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Windows XP Pro update freezing on shutdown

post #1 of 16
6/3/03 at 10:46pm
Thread Starter 
Did a search to find out if anyone else has posted. No joy. After installing the latest XP Pro update, my 8886 now hangs on hibernate or shut down. Had been bullet proof until then. Any suggestions would be appreciated.
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post #2 of 16
6/4/03 at 9:09am
I've noticed this as well, but only if the fans are on during shut down. Other wise it seems fine. I have the latest bios and windows pro updates also for my 8886.
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post #3 of 16
6/4/03 at 4:21pm
Try uninstalling the "latest XP Pro update"? If you're referring to the dynamic Windows Update feature, you should find them in Add\Remove Programs. Good luck!
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post #4 of 16
6/4/03 at 4:25pm
Never install updates...not even the so called critical ones...use the machine normally until you find that something is not working like it should...then download and install the targeted update...

Just the OS + Service Pack + Drivers and software should be enough to keep things smooth...
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post #5 of 16
6/4/03 at 9:26pm
Quote:
Originally posted by madhusudhan
Never install updates...not even the so called critical ones...use the machine normally until you find that something is not working like it should...then download and install the targeted update...

Just the OS + Service Pack + Drivers and software should be enough to keep things smooth...
That's not a good way to go.. not with the near-weekly security patches for either windows itself or IE. If you're not often connected to a network or the Internet then it might not matter much.
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post #6 of 16
6/4/03 at 9:28pm
You think so? I have to tell gs then...he has no updates installed, is online 24/7/365 ...but I havent seen anything go wrong so far...
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post #7 of 16
6/5/03 at 2:35pm
Thread Starter 
Thank you all for the feedback thus far! I found that the updates that I added just prior to this issue are Q815021 and 811493. After I dumped them from my system, the anticipated return of my once bullet-proof system DIDN'T happen.

An interesting side note to this experience is that when the system hangs on shut down or hibernate, the LAN connection is AWOL. Solution that I found to get the LAN back is to go to battery power, shut down, restart, then go back to AC once the system is up.
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post #8 of 16
6/5/03 at 2:38pm
Q811493 in particular has been know to cause system problems. I install most of the updates, but did uninstall that one awhile back. You might be able to Google more info on it, but if you've uninstalled it and are doing better then that's fine anyway.
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post #9 of 16
6/13/03 at 12:39am

pls excuse my stupidity

Quote:
Originally posted by MrMsyvc
Q811493 in particular has been know to cause system problems. I install most of the updates, but did uninstall that one awhile back. You might be able to Google more info on it, but if you've uninstalled it and are doing better then that's fine anyway.
how do i uninstall those hotfixes or so-called updates, ie, the q811493? i only find them being listed on the add/remove list, but's that's all,no change or remove options on them, pls advise, thanks
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post #10 of 16
6/13/03 at 11:00am

Re: pls excuse my stupidity

Quote:
Originally posted by genosypheus
how do i uninstall those hotfixes
If you single-click on one in Add\Remove Programs, you should get a Remove button to appear. Click that button and proceed.
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post #11 of 16
6/14/03 at 5:35pm
Has anyone determined if this problem is due to a windows update? Because I unistalled the one everyone is blaming and as a result lost all my netscape settings. This resulted in loosing all my bookmarks and e-mails. I am still having problems with windows shutting down my 8886. Any thoughts?
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post #12 of 16
6/14/03 at 8:55pm
I'm not sure uninstall it will help or not, but I have a problem with a very slow down on my Gateway Solo 3450 after install the q811493 update. I decided to reinstall the whole system but not update the q811493. Now, my system is about 10 times fater than before.
Thanks to the Microsoft for a nice messy job!
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post #13 of 16
6/15/03 at 4:25pm
I have all the Windows XP updates available and my 88 is just fine at shutting down and hibernating etc, typically a hang on shutdown is caused by a bad driver thats not "letting go" or isn't set up correctly for this.

For instance i have a pcmcia CF reader if its plugged in with or without a CF card in it won't let my machine shutdown, just hangs.

Also on the HP laptop I have some people installed the "6 in 1" driver set for the ide, audio etc and it updates the IDE to a SCSI style driver, which improves the performance, however with the side effect that you can no longer hibernate. (the fix is not installing that part of the update)

BootVis has a trace mode to help you find out whats causing shutdown problems, I so far haven't had a shutdown problem it didn't find, its also a great tool to improve boot times ( only under XP )

http://www.microsoft.com/whdc/hwdev/...t/BootVis.mspx

Like i said typically its the fault of the driver makers, which is why WHQL can be a good thing, they just don't add the hibernate code or do enough testing, usually the don't have the resources and they are unwilling to pay for WHQL testing, which may not be perfect but helps a lot.

As for not installing updates, its fine to maybe wait a week or two(unless you are at a corp with security issues or such) and see if theres any major problems, updates are rarely pulled but if they are its typically very quickly, think about the sheer number of people installing those updates, problems are found quickly, only if its a small subset of people will it take longer, but thats the nature of hardware/software.

Hope you find your problem.
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post #14 of 16
6/15/03 at 7:50pm
My shutdown times are 20 seconds to the "T". Is this average? I have alot of software installed, along with a wireless
and audio pcmia card with various usb gear. I know my shutdown times were faster but at this point I think I can live with it.
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post #15 of 16
6/16/03 at 12:55am
Thread Starter 
Since an uninstall of the offending 'update' - euphamism for 'sure to screw things up' - hasn't fixed my problems, I'll be going the hard-core-route. Reformat, and reinstall from ground zero. Get rid of all the trash, and keep only the good stuff. I am, however, not looking forward to reinstalling all the drivers, and re-establishing all the ownership rights to various software apps, like Act! and Quickbooks.
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post #16 of 16
6/18/03 at 8:07pm
For the record, can users tell me their startup and shutdown times using XP? Just curious!
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