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3790 Speed Stepping Issue & Fix

post #1 of 122
Thread Starter 
This is a continuation fron my other thread. I finally got ahold of SAGER after going through their "callback" service. I explained to the tech in detail what my problem is. The CPU does not throttle back and forth like it should. Instead they give you three options in the BIOS.

1. Max performance. This runs your CPU at full speed regardless of anything.
2. Max Battery. This runs your CPU at 600MHz regardless of anything.
3. Switching. This will run your CPU at 600MHz when using the battery and max when using the adapter. REGARDLESS OF CPU LOAD.

My biggest problem is with the third one. I thought i had a problem with my hardware. Apparently this is done ON PURPOSE. IT HAS BEEN DESIGNED THAT WAY INTENTIONALLY . What a smart idea!!! . Their "Senior" tech told that this is exactly what it should be doing. I told him that this is the only Pentium-M notebook on the market that does that!!. So unless i am hauling and plugging in the laptop everywhere, i basically have a 600mhz machine!!!. He said all he could do was give feedback to their designers. Man i am really pissed. Just when i thought i found the laptop i want with a WSXGA. How very annoying. I am going to be contacting PCTorque to return it. Man.... OH BTW, i told him that other people (Drawmonster) in the forum say theirs performs like it should, he said that THAT IS IMPOSSIBLE.
post #2 of 122
So, what's next for you? You still have a laptop that can run Doom3 on battery for longer than any other. You also have a laptop that can, with a quick reboot and BIOS mod, run programs that demand much less than Doom3 for 5 hours. AND, you have a WSXGA.
Is it a stupid way to design this thing? Absolutely. Should you have to change BIOS settings each time you want to switch from mundane tasks to FRAG-FEST? Nope. But, is it a deal-breaker? For me, no. IMO, no laptop is going to be perfect (at least I haven't found one yet). But this is as near to perfect for me that I'm going to see in awhile. I admire your resolve, compuatic, and I'm sorry this issue is enough to push you to return your 3790. Good luck in finding the notebook you need and keep us posted, please!
post #3 of 122
There is nothing impossible for Draw. Go Draw go.
Seriously, those clevo/sager techies and engineers should think again when designing their next lappy. This CPU weirdo is just one of the things they could have avoided with slightly more careful and thoughtful planning.
post #4 of 122
Thread Starter 
Well if we get enough concerned customers, all it takes is a bios rev. The hardware is clearly capable of switching CPU speeds, its software controlled via the bios.
post #5 of 122
Quick question (and I may show just how ignorant of computers I am by asking this): could a BIOS update fix this? Could one download a fix for this, should someone at Sager be so inclined to design it? Just curious.
post #6 of 122
Quote:
Originally Posted by compuatic
Well if we get enough concerned customers, all it takes is a bios rev. The hardware is clearly capable of switching CPU speeds, its software controlled via the bios.

Okay, then. Here's what we need to do. Everyone who now has a 3790 and everyone who has ordered one from PCT and directly from Sager needs to email and then call Sager with a request for a BIOS revision. Let's get a concerted, orchestrated effort going here to fix this problem. I'm emailing as we speak, er, type, er whatever.
post #7 of 122
Quote:
Originally Posted by compuatic
Well if we get enough concerned customers, all it takes is a bios rev. The hardware is clearly capable of switching CPU speeds, its software controlled via the bios.
I was refering to the whole layout of this laptop starting with port placemnet and the 12-cell battery-sticking-out idea. But even this cpu problem seems to be intentionally introduced for I guess this is the inly way for them to provide their customers with relatively acceptable battery life.
This is a gaming laptop so imagine what it would be if people could play games on battery - this would last what half a level or something like that if the cpu were allowed to trottle up to full speed.
post #8 of 122
Does it make that much difference? I'm sorry I don't knowm uch about computers but does it matter thta much if you run the cpu at 600mhz and 2k mhz? will it make processing faster? or even games? can't you controll it in a program?
post #9 of 122
wow looks like Sager is already on top of things look at the new post by Luke on the first thread http://notebookforums.com/showthread...061#post410061
post #10 of 122
Sweet. I hope this restores faith in sager.
post #11 of 122
Obi,

The quick answer is yes. However, it is more likely that this unit was engineered this way to overcome a problem with normal up/down stepping. Such a decision, IMHO, was not accomplished lightly; but rather, as an avenue to salvage a larger number of units that had already been constructed.
post #12 of 122
Sent to PCT and Sager:
What follows is a copy of the email I just sent to Sager technical support.



Friends at Sager,
We need a BIOS revision to fix the power managment issues with the 3790. As it stands, while on DC power, my CPU cannot throttle-up to greater than 600mhz to better accomodate demanding software. Need another option besides the default 2ghz while on AC and 600mhz while on DC. I don't want to have to run at a constant 2ghz while on DC power either (which is the other option). How about a BIOS revision to include throttling up from 600mhz to 2ghz while on DC when the demand for increased power exists? This would maximize versatility while also maximizing battery life. The absence of this option is a major flaw with this BIOS. You will be receiving multiple calls and emails from others like me who are asking for a revision or will be asking for a refund. I love my 3790, but, please, correct this oversight ASAP!!
Sincerely,
Matt Lockwood



To Luke, Adam, Laura, Tom, and everyone else @ PCT:

If you've been reading the forum lately, you'll see a thread started by computiac which addresses this issue re: the BIOS for the Sager 3790. All of us who have received this notebook as well as the many more who have yet to receive this notebook are calling and emailing Sager to request a BIOS revision with more DC power management options. If there is any way possible a representative from PCT might also address this issue with Sager, we, your customers, would greatly appreciate it. This laptop's major selling point to those of us who purchased it was it's blend of power and portability. Unfortunately, do to awkward BIOS options, this blend was more perceived than realized. Please help us remedy this issue. Your voice, added to ours, would be a tremendous boost to morale.

Much Thanks,
Matt

Of course, while I was doing this, Luke responded with his advice. I'll try that and let you guys know right away.

Thanks, G.
post #13 of 122
G,
You would be able to answer this for me. Will having the BIOS settings to Maximum Performance Always (ie, locking the CPU frequency at maximum settings of, in this case, 2.0ghz) take its toll on my cpu? Will it place it under undue strain? Will it shorten its life?
Thanks!
post #14 of 122
P.S. -- Followed the Luke's advice without any change in frequency noted on mobmeter.
post #15 of 122
If I remember right, the mobmeter didn't accurately measure the frequency for the 3790.
post #16 of 122
That's what Drawmonster posted, as well. So, I downloaded CPU-Z (recommended by the one and only Draw) but was unable to locate an option for "realtime" assesment of CPU frequency "on the fly". In other words, I was unable to verify that, as the Sager guy in Luke's post suggested, the actual frequency would drop to 600mhz when opening and using less-demanding programs like Windows Media Player. Any other suggestions?
post #17 of 122
Ik8fangui may work.
post #18 of 122
I8k is designed for Inspiron8K systems... and was written back when they used P4Ms... I doubt it would work
post #19 of 122
I guess that counts that one out. Hmmm. It sounded like a great program. Anyway I would test the battery out again after Luke's advice and see if your getting 5+ hours of battery life.
post #20 of 122
Update: messed around with speedswitch some more. Was able to view a real-time rendered graph of CPU load and CPU speed. Interestingly, the load would frequently jump up to 50% max when opening progams such as WMP; but, the speed stayed at a steady 30-40%. Damn, I wish I knew more about computers.
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