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Toshiba Satellite Intermittent Freeze A75-S206 - Page 6

post #101 of 184
1/13/05 at 12:40pm

A75-S209 Freeze Ups

I have the identical problem with my A75-S209. I'm not sure about the static charge being the sole cause of the freeze-up in my computer, as my system often freezes when I am only in contact with the mouse, i.e., I haven't made contact with the keyboard, mouse pad or speaker covers. It is clear, however, that contacting those after building up a static charge does cause my system to freeze and/or the screen to go black, so thanks for that insight. I will contact Toshiba and see what it says. I am an attorney who practices in the area of consumer protection, so I hope that Toshiba has a fix and a quick one at that. For everyone's benefit, it is a good idea to make your demands to Toshiba to fix the problem early and often and to record the fact that you did in order to protect yourselves under at least one of the statutes that protects consumers in cases like this. Don't stop making the demand just because they say there is no problem or there is nothing that they can do about it. Good luck.
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post #102 of 184
1/13/05 at 1:16pm

Toshiba Call

I just got off the phone with Toshiba Support. Said that they had never heard of a document # 98081599 or this problem. Told me to take it to a local authorized service provider to have the problem addressed, or I could have notebook sent to Toshiba, but that I would be without it for approximately a week. Is there a place that I can get hold of document 98081599? I would like to bring it with me to the repair shop. Thanks!
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post #103 of 184
1/15/05 at 5:18pm

Toshiba Tech Support

To All Especially LawBuoy:

This is the email registered users have been receiving.

"Toshiba has discovered that certain A70/A75 units may lock up or reboot
when the top cover of the palm rest is touched. An issue has been
identified as the result of poor grounding of the right and left speakers
on the palm rest. The location of the speaker covers is such that they are
touched when the laptop is in use.

Please take your unit into your nearest Toshiba Authorized Service center
and they will replace the top cover assembly of the unit which will resolve
the problem. You can contact our support center at 800-457-7777 for the
location of your nearest service location.


Note: Units manufactured after December 3, 2004 will not have this problem"

The problem is what call center you happen to get in India when you call for support. Unfortunately some of them are still in the dark on this. I guarantee that the tech rep can do a document search of their internal web site not the external Toshiba technical support site, and they will find the document.

I have it on absolutely unimpeachable sources that Toshiba legal and engineering have signed off on this and the document exists.
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post #104 of 184
1/18/05 at 11:40pm
www.bigclassaction.com

If everyone files about this problem.. Something may be done in court about it.

Also, you should file a complaint with the BBB.
www.bbb.org

I am soooooo glad I didn't get one of these.. But I feel the need to provide some resources to help you guys out.
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post #105 of 184
1/19/05 at 5:11pm
Hi. New member here. I just called Toshiba support (1505 EST 19 Jan 2005). We played "20 questions" and then I told them I had been on the internet and I know the freezing is a major problem with these units. Then they told me I had 2 options: 1) Take it to a UPS Store and UPS will send it Toshiba - I have to pay $16.95. 2) Take it to an authorized Toshiba Repair Center - there aren't any near me.

I asked if I get a loaner and they said no. I asked about keeping my hard drive and they said no. You have to send the complete computer - no accesories. So, I am responsible for shipping and I have to back up my data.

The way I see it they have me by the you know what. I guess I'll bite the bullet and send it back. Anyone have a better idea? Thanks
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post #106 of 184
1/20/05 at 2:39am
guys, i think we should really do something together, otherwise, toshiba won't pay attention on this problem.......although mine (A75) has not this problem so far, but really concened about this.........good luck to everyone.......and please update once you get something done.........cheers
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post #107 of 184
1/20/05 at 3:13am
Has anyone been updated on this?

I sent my laptop in and it's been there since December 12. It's been over a month now and I called Toshiba everyday since January 4, 2005. They will not provide me informations about my laptop and they just don't care about it.

I'd like to know if anyone got their laptop fixed considering the bulletin released about A70/A75's problem.
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post #108 of 184
1/20/05 at 4:28am

My A 70 has the static problem too

I had the same, extremely reproducable static problem. I'm a little concerned at their ability to fix the problem though...

I called the repair line in Canada and they said they are replacing the covers. (although whether this was the speaker or whole keyboard surface I don't know) I only bought my A70 1 week ago but unfortuately bought in Canada and live in Japan so I would have had to send it back to the store with my own money.

The Japanese repair techs have never heard of this problem.... I've explained it in great detail and they will be in communication with the Canadian repair dudes... so there is hope...

I really worry if Toshiba thinks the problem is only with the speakers.... cause it is the touchpad too I think. Once it even crashed putting in the LAN cable ... Doesn't make much sense to make a computer that works as long as its not touched...

Anyhow, if you bought it and can take it back to the store DO SO!!!!!! Buy a real computer!
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post #109 of 184
1/20/05 at 6:45am
I'm pretty happy to hear that. I'm gonna call tomorrow and ask what is the solution. I also own an A70 and I live in Canada.
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post #110 of 184
1/20/05 at 2:45pm
Well, I got a call today. Toshiba told me they were aware of the problem and they would call me back to see if my laptop had that problem.

I got a call a few minutes later and they said they would fix it and send it to me ASAP.
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post #111 of 184
1/20/05 at 3:41pm
I have the Canadian model A70-PSA70C-DD100E and so far none of those issues. I am keeping tabs on this forum just in case
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post #112 of 184
1/20/05 at 4:16pm
I had looked up the authorized Toshiba repair locations on Toshiba's website and called the only one that wasn't a UPS store. The location I called had all the icons next to it's listing including being a "premier service provider" and "notebook repairs". They instantly knew what I was talking about with the A70/75 series machines and said that they were contacted by Toshiba and a fix was coming very soon. They took my name & number and promised a phone call when the fix arived. I thought it would be a long wait but within a week, they called and said they had the parts in to replace the top cover. I pick the machine up tonight and will report back on the status of my A75-S206 'puter. It's cold and very dry here in MN now and my home is carpeted so I will know very soon if Toshiba has cured the static electricity problems. Cross your fingers!
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post #113 of 184
1/20/05 at 4:52pm
hi guys, anyone knows how UPS store works as a repair center. do i just bring the laptop to the store, they will repair it for me, or i need to do something else......i have no ideas about how it works, coz i am in Davis, it is a small town, only have UPS.........cheers!!
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post #114 of 184
1/20/05 at 5:53pm
This is pretty crappy. Basically I have to bring my laptop into a UPS store since the nearest service provider is 250 miles away. I have to PAY out of MY POCKET to have this done. Since I have to send this stupid thing in...who knows how long it will take for me to get it back. Oh but wait, good old Toshiba will let you PAY to have a box sent out to you...and if you order this extra service you're "entitled to expedited service at the Toshiba Depot" If I broke my laptop, I have no problem paying to send it somewhere to have it fixed. This...this is a bunch of BS. I guess I'm supposed to be happy that they're willing to fix it.
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post #115 of 184
1/21/05 at 8:03am
Quote:
Originally Posted by ysb
guys, i think we should really do something together, otherwise, toshiba won't pay attention on this problem.......although mine (A75) has not this problem so far, but really concened about this.........good luck to everyone.......and please update once you get something done.........cheers
I think ysb has the right approach, but how do we do something together? Any idea how many of us there are? I guess we could all sign up with the lawyer, but I don't know how long that will take and will we get satifaction. I do have the cas numbe to send it in, but am afraid it will take forever, and will they fix the problem. I'm not 100 pct sure, but I think mine has locked up while my hand were resting on the keyboard area. That would negate the static theory.
I live too far from the "authorized repair centers", but I have to travel to CA in a couple of weeks. Maybe I'll call one of the service centers and see if they can fix it while I'm there.
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post #116 of 184
1/21/05 at 11:11am
Ok, got the laptop back last night from the authorized Toshiba repair center and put it through a lot of tests. I then gave it to my teenager to use and told him to throw some static at it. He always has tons of windows open and was shuffling across the carpeting, petting the cat etc and the laptop would not freeze. No rebooting either, the thing now *seems* to be working as it should have originally. If something changes and it begins to act up, I will report back here. On the invoice, all it says under the repairs they did was, "Replaced top cover per issue alert".

I am glad it is fixed but am bitter with all the wonderful time I spent with tech's in India who put me through completely useless procedures and then had the hard drive replaced unnecessarily. I have owned many Toshiba machines but I am not sure I could buy another one with Toshiba's example of how they service and value their customers. They were slow to identify and respond to this problem and their tech's had no clue!
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post #117 of 184
1/21/05 at 3:49pm
ToshibaMN: What was the turnaround time for the repair? I have to be in the Twin Cities for work in a few weeks and might just have the laptop serviced there if I only lose it for say a day or so.
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post #118 of 184
1/21/05 at 5:05pm
Quote:
Originally Posted by Sweeney
ToshibaMN: What was the turnaround time for the repair? I have to be in the Twin Cities for work in a few weeks and might just have the laptop serviced there if I only lose it for say a day or so.
Actually the shop said they could do it in one hour but I did it over two lunch hours in as many days. If you use this shop. make sure you speak to Dwight as he is the one who knows all about this Issue and Toshiba's fix for it.
Here is their contact info:

Shop I went to was:
Compar Inc.
10297 Yellow Circle Dr.
Minnetonka, MN 55343
952-945-0300
www.comparinc.com
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post #119 of 184
1/21/05 at 6:42pm
ToshibaMN:
What did they actually do to repair it. I think that it would be great if you were to summarize your experience and courses of action to take and maybe one of the Mods on this forum to "Stick it" as the first post to this forum.
Maybe title it "A70 freezing problem resolved" or something to that effect.
Happy for you
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post #120 of 184
1/21/05 at 7:40pm
Quote:
Originally Posted by saugen48
ToshibaMN:
What did they actually do to repair it. I think that it would be great if you were to summarize your experience and courses of action to take and maybe one of the Mods on this forum to "Stick it" as the first post to this forum.
Maybe title it "A70 freezing problem resolved" or something to that effect.
Happy for you
As stated, all the repair invoice says is, "Replaced top cover per issue alert"
I am assuming Toshiba modified the cover somehow to stop the static from passing through it. I will post the type of message you describe once I have a little more "freeze-free" time on the machine. It worked well for a day after India tech support had me take it in for a new hard drive before acting up again with a vengence.
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