Toshiba Satellite Intermittent Freeze A75-S206 - Page 5

Class Action on A70 / A75

http://www.lorisklar.com/toshad.htm

From what I could find on the Internet this law firm looks legitimate

Again, I have nothing to do with it. Just passing on info!

Do you know a good e-mail address to send to. I searched their website and I can't find any tech support e-mail, only phone numbers, which I might add is usually the opposite on most companies websites (many e-mails and no phone numbers).

Lockup problem Toshiba Satellite A70-KL1

Had lockup problem with Toshiba Satellite A70-KL1. It froze on the initial setup and while attempting to automatically load the norton antivirus program, which i didnt want and would prefer to be asked if i wanted to install it. After the fourth lockup within 1/2 hour of the machine trying to finish the setup i took it back to london drugs and exchanged it. No problems so far with this one.
If there is an issue with the bios they should be sending them back to be flashed before selling them. Bios flashing is an easy way to destroy a laptop, especially with windows flash utilities.
Toshiba is still one of my favorite laptops, but also ibm thinkpads.

Class Actions

Just in case anyone was wondering, the Sklar law firm (http://www.lorisklar.com/toshad.htm) that is advertising about Toshiba laptops is valid. I actually work for the Court system in Minnesota and was able to look it up -- she is licensed to practice in MN where her firm is, as well as other states.

The bad news is that although a class action sounds great and sounds like it would take care of all of our problems, they usually involve lots and lots of preparation, evidence, testimony, etc. Not only that, they usually take years to resolve. I don't know about you guys, but I don't want to get money in three years for a laptop that's affecting me now!!

So I think our better bet is to keep on harrasing Toshiba. Call them until they admit there's a problem and recall these stupid things! I don't think we should have to tape our speakers or hook up special pads or adjust our humidity levels. We paid enough money for these things, they should be working right!

The ONLY solution to waking up Toshiba

True a lawsuit can take years to resolve and testimonies are required. Easier said than done. Individual telephone complaints to Toshiba wont solve things since evidently they have chosen to ignore them. What WILL wake them up is bad publicity. So what I suggest is for everyone who has been experiencing a problem related undoubtedly to a manufacure defect to send an email to me at imftv@maltanet.net with your name, address, and phone number and ONE sentence explaining your problem and the reaction you received from Toshiba. Once I have gathered at least 10 of these emails I will contact a couple leading computer magazine editors who are interested to feature this problem and seek Toshiba's official stand on this matter. Believe me, if there is any way to wake Toshiba up and admit this flaw within the near future, it will only be through such publicity. I will keep you posted from time to time on the feedback I get and when a magazine chooses to publish this problem.

Malcolm, you got it! I think that is a great idea! I will send you the exact letter I sent to Toshiba, plus what I have gone through on the phone with them. I am still looking for a good Toshiba tech support e-mail so I can document some of this. If anyone knows, post it!

Look what Toshiba CSD just emailed me!

It looks like they finally have admitted the problem. Of course the repair depots don't know what the fix is yet, but I am sure they will soon. I am taking mine back next week (I'm on a first name basis with all the techs there now)..................

Below is the email I got today.............. Derek991


"Toshiba has discovered that certain A70/A75 units may lock up or reboot
when the top cover of the palm rest is touched. An issue has been
identified as the result of poor grounding of the right and left speakers
on the palm rest. The location of the speaker covers is such that they are
touched when the laptop is in use.

Please take your unit into your nearest Toshiba Authorized Service center
and they will replace the top cover assembly of the unit which will resolve
the problem. You can contact our support center at 800-457-7777 for the
location of your nearest service location.


Note: Units manufactured after December 3, 2004 will not have this problem"

A75-s206

mine has not got that problem, but the fan seems never stop, always working, is it normal? coz i don't like the noise. if mine turns out those problems you guys have, i will post again...........

I had the freezing problems with my first Toshiba A75 S206 but when i went to an authorized service depot, i found out that since it was an american model, i could not get servicing in Canada where i live. I purchased it from Tigerdirect.ca which basically gets all their computer stuff from the US anyhow.. I decided to send it back and get a refund then i purchased a Canadian A70-00V which is basically the same thing with a faster processor, DVD Burner, FireWire, FIR and a full year of Canadian warranty. I have owned this unit since the end of December and had not had any freezing problems until today at work which was where my previous Satellite froze too. I agree with this problem becoming a common issue and that pretty much all Toshiba Satellite A70/A75 units are effected by this.

I also have the sound problem where the sounds does not go back on when returning from hibernation mode. I had that problem on my first Satellite and it occurs on this one too even tho it is a different and newer model or the same series.

I am also having trouble replicating this freezing issue, i zapped my left speaker with static and it did not freeze at all.. but when i experienced the freeze today, it was right when i touch the touchpad when the LCD blackened. damn these laptops are flakey.. i should have gotten a SONY....

according to the compuserve laptop computing forum, http://community.compuserve.com/n/pf...d=61932&tsn=10

one of the members discovered that removing some aluminum adhesive tape that covers the speaker ground wires are suppose to solve the problem, although i don't recommend you do this cause it will void warranty, however i hope that Toshiba concures with this solution and starts getting their service techs to take care of this problem asap...

So, where to look in the toshiba unit to be sure that it is manufactured after Dec 3rd?

Have anyone got these toshiba AFTER Dec 3rd, and did NOT experienced the problem?

I'm got scared and worried because my previous notebook (Compaq/HP NX9005) was stolen in late november and I was considering to buy one A75-s229, but after these posts I should think twice...

My Best Regards......

I too received the identical response via email from Toshiba as indicated in former posts. I had also sent a (snail mail) letter requesting full refund/exchange. Received a phone call from Customer Relations Manager and spent a half an hour on the phone with her trying to get Toshiba to give me something for all the time, energy, and money lost during the past 2 1/2 months with this defective machine. I think we deserve something for the nightmarish experience we've all had with these A70/75 models. Customer rep would not relent and kept reiterating Toshiba's mind-numbing stonewall policy. Now I'm faced with a 5-7 day (at least, right) turnaround time for repair. I even asked her: "what would you personally do if this was the only computer you had access to and it's the computer you use to earn your income. Would you find it acceptable to not get paid for 5-7 days?" Suffice it to say that nothing worked. The best she could give was a $50 credit for use at ToshibaDirect to put toward another product. Gee, $50 ... I wonder if they sell anything for $50? I told her that Toshiba's policy was completely unsatisfactory and is basically corporate fraud -- selling a defective product to consumers and then refusing to refund/replace it. THESE MODELS SHOULD BE RECALLED! Why is the burden completely on us to resolve this issue? This is unacceptable.

Someone please tell me what e-mail you guys are using! I would really like to send an e-mail to Toshiba about this problem and get this fixed immediately. Thanks.

The email address I used was: CSD.Customer.Service@tais.toshiba.com

dude! this sucks... i just joined here. i just bought a refurb. a75-206 about 6 weeks ago from a store on e bay for $750. great deal until i read this. my new pc has locked up a couple times. last night it locked up after working on a web page for 2+ hours. i had dream weaver, front page, ps7, sony image mixer, cute ftp and a few web pages open so i was working the pc pretty hard i guess... but all my work was lost. i WAS SOOO PISSSED! i just bought the pc because my friend has a toshiba LT and said its bullet proof!
anyway...... i live in laguna hills.. next town over from irvine. im 10 mins from toshiba hq.... in fact MY STEPDAD USED TO WORK FOR TOSHIBA AND IS NOW AT WESTERN DIGITAL (right down the street from toshiba). im going over too my parents house tonight and im going to see if he can make some calls and get the mother f*@#ing low down on these laptops...... i will post tomorrow what i find out.
im not about to start taping up the speakers on my new laptop... !!!!! thats just crazy talk.

p.s. hello everyone. thanks for letting me join this awesome group!!!!!!

A70-kl1

I had an A70-KL1 after 6 weeks the sound card seemed to die. In the middle of a movie when resuming from pause the sound simply stopped working. I tried everything including full restore then spent and hour with Toshiba only to conclude the card was screwed. Could this have been related to the same problem that seems to be common in this post ? I have exchanged my old A70 and recieved a new A70-SC1 which came on the market last week or so. No problems with that one so far. My old one never had ANY problems until the sound card died.

I would say if the speakers aren't grounded properly or are prone to static e, then yes it very well could be related, but its not definite. I have had a few random problems with my speakers as well, without going into hibernate mode. Sometimes they just don't work at all so I reboot and they seem to work fine after that. BTW, thx for the e-mail Trigere!

Toshiba has issued a Service Bulletin Today regarding A70 /A75 static issue

Today Toshiba has issued a Service Bulletin for the A70 / A75 models. The Service Bulletin Document ID 98081599 should be referenced when contacting Toshiba.

Toshiba is having the owners ship in the laptop for repair.

I am asking for a full diagnostics be run and I would recommend the same for all. Static is a very dangerous thing when it is crashing your system. It can and does cause damage to several areas.

AT least soemthing is finally being done by Toshiba. I was getting tired of having the Tech Reps from India tell me I was either making it up or didn't understand how computers work and it was some software program I loaded.

This has been a very eye opening experience for me. Toshiba used to have a great Tech Support system. Outsourcing has crippled what many customers thought was the reason to stay with Toshiba.

I will ever own a Toshiba and I will never recommend one to a customer again.

Good luck to All. Without all the heat the various Laptop forums have created for Toshiba I do not believe they would have done anything.



...and if a Toshiba coportate flunky happens to read this...

i cant seem to find this TSB on toshiba.ca or toshiba.com... what does it say?.. can i just take my A70 to the nearest ASP?

Call Toshiba Tech SUpport and if the tech rep doesn't know about it (yeah right) give him/her the document ID # 98081599 The people I know have been told to ship it in to Toshiba.