HELL BREAKS LOOSE IF THEY DON't FIX IT

I'll forward this to a responsible Alienaware employee...hang in there.

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Hello marcelg:

PM your information and I will look into your issue.

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Account Info Removed -aurora


Recently I purchased an Alienware Sentia Lap Top with a 3 year warrenty, as the system was being built, I contacted your staff and asked if they could make sure that I have "No Dead Pixels" on my lap top when I receive it. They assured me that during the "Phases" that they would make sure that would happen, and the only way that I would have a dead pixel was due to damage durring shipping. When I recieved my lap top, I was unplesently supprised with 2 dead pixels right next to each other on the border between Quadrent 5 and 6. Also there was a screw missing from the bottom of the lap top. I called your technical support team immediatly, and described the dead pixels to your staff. I was told to ship it in and they would have it replaced at the depot, that they would make an exception because of how close the dead pixels where to the center quadrent. I currently have been waiting almost 3 months for this lap top, and called today to get the status of my lap top. I was unpleasently suprised by your staff that they where going to ship my notebook back to me "As Is". So I said I wanted my money back and they threatend me with a 15% restocking fee, which I said I wouldn't pay. Right now, I am kind of at a lost of what to do. I wish your staff would be more streight forward and tell things like they are instead of leading me on this whole time, and then slapping me in the face. I am a very patient person, but my patients has run out.

Good afternoon pwoolston,

I do apologize for the experience you’ve been having thus far with Alienware. Please provide me with your account info via PM and I will look into you situation.