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Cable Modem help

post #1 of 5
9/1/04 at 12:45pm
Thread Starter 
I have a question about a cable modem. I have a Terayon TJ715t cable modem, and it sometimes reboots and loses connection. I dont know if its my Cable ISP (Cox Communications in Phoenix, AZ), it's a poor modem or both. Can anyone here recommend me a good cable modem that is rock stable? Thanks!
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post #2 of 5
9/4/04 at 8:50am
I dont know it sounds like it might be the isp's fault you could complain to them and see if they can fix the problem.
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post #3 of 5
9/4/04 at 1:32pm
i had a similar problem, play with the power cable on the back and see if it loses power while you're moving it around, turned out my modem had a loose connection in the power supply
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post #4 of 5
9/6/04 at 5:33pm
Try upgrading the firmware.
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post #5 of 5
9/7/04 at 11:48pm
I don't have a Teryon, however I do have a RCA Cable Model.

I randomly loose connection and the modem resets sometimes, and it always disconnects when I touch the black power cord. It's a power supply problem like Compujas stated. I would phone your ISP and new power supply and cord.
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