i just got a mouse kensington optical wireless mini pocketmouse (cute little thing) but it won't work. I have the transmitter plugged in, and the green connected light is on, and the mouse is shining the optical light so its on, but it won't work, only the scroll pad will work. this is also weird: it says that the device i am using is the kensington mouse, and i even uninstalled the ALPS drivers for the touchpad (not sure if nessecary) but the mouse still won't work, only the touchpad will. any help you guys can offer would help me tons
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mini wireless mouse troubles
post #2 of 7
9/1/04 at 1:38pm
- Joined: 5/2004
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Hrm. I'm not too familiar with the Kensington mouse, but on most wireless ones there is a connect button on both the transmitter (that connects to the USB port) and on the mouse. I'm not sure what the order is, but try pressing the button the transmitter first, then the mouse. (Double-check with the manual, though.)
When you plug in the mouse, does it show up in "found new hardware" in the lower right corner of the screen? If it doesn't, then it might be the computer isn't detecting the transmitter. I discovered an issue with my laptop that if the computer goes into hibernation, then comes out, the USB ports don't always "wake up". I'm not sure if this is a similar situation, but i thought I'd mention it.
When you plug in the mouse, does it show up in "found new hardware" in the lower right corner of the screen? If it doesn't, then it might be the computer isn't detecting the transmitter. I discovered an issue with my laptop that if the computer goes into hibernation, then comes out, the USB ports don't always "wake up". I'm not sure if this is a similar situation, but i thought I'd mention it.
- Joined: 6/2004
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yeah i did the connect thing (press the button the trans, then on the mouse) but it won't work. but no, no new hardware was detected when i plugged in the transmitter...how do i "wake up" my usb ports?
on a side note: when i get this issue resolved, can i have both the mouse and the touchpad able to be used at the same time, like if i went to the library and didn't want to bring the mouse along?
on a side note: when i get this issue resolved, can i have both the mouse and the touchpad able to be used at the same time, like if i went to the library and didn't want to bring the mouse along?
- Joined: 6/2004
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post #5 of 7
9/1/04 at 2:23pm
- Joined: 5/2004
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I believe there shouldn't be a problem having the touchpad and mouse active at the same time. I've had 2 Logitech mice and the touchpad on at the same time and they all worked fine. Oh, one thing to note: I didn't install any of the mouse software. It may (not sure) conflict with the touchpad software. Windows should be able to detect the mouse on its own.
Unless you are putting the computer into hibernation mode (most likely by closing the lid) and then trying to use the mouse, then I don't think we have the same problem. However, once you get this one fixed, you may run into the problem I have. So here's the solution to that one:
The problem I had was very specific: When the computer hibernated, it shut down power to the USB ports to conserve energy. Sometimes when you bring the computer out of hibernation, it fails to wake up the USB ports. I could restart the computer and the ports will work fine, because I was starting from scratch. Once I hibernated, though, that was it for the mouse. The solution (so far as I know) is to not allow the computer to turn off the USB ports.
This would be to right-click on "My Computer". Go to "Properties". Select the "Hardware" tab. Then select "Device Manager". Expand the "Universal Serial Bus controllers" and you should see a few lines with "USB Root Hub" Double-click on those, select "Power Management" and then see if the "Allow the computer to turn off this device to save power." It should be unchecked.
Ok, back to the original problem:
Assuming you have rebooted fresh and the mouse doesn't work. Did you install the drivers for the mouse? If so, I would recommend uninstalling them as they may be conflicting with the touchpad drivers. Have you had to wipe the machine and re-install Windows for a fresh start? (Not that I'm recommending it, but just making sure you have the Dell's pre-loaded factory defaults.)
If you have one, try plugging in a non-wireless mouse, just to make sure it isn't the wireless connection. If that doesn't work, then try a generic USB device to see if you can get a "New Hardware Found" bubble to appear in the taskbar. If you plug in various USB things and the "New Hardware Found" isn't coming up, then we have to focus the trouble shooting on the ports.
Another alternative is to try your wireless mouse on another computer. As of this point, we're trying to isolate where the problem is. (Mouse, Windows setup, or hardware.)
Sorry to be long winded, but I hope it helps.
Unless you are putting the computer into hibernation mode (most likely by closing the lid) and then trying to use the mouse, then I don't think we have the same problem. However, once you get this one fixed, you may run into the problem I have. So here's the solution to that one:
The problem I had was very specific: When the computer hibernated, it shut down power to the USB ports to conserve energy. Sometimes when you bring the computer out of hibernation, it fails to wake up the USB ports. I could restart the computer and the ports will work fine, because I was starting from scratch. Once I hibernated, though, that was it for the mouse. The solution (so far as I know) is to not allow the computer to turn off the USB ports.
This would be to right-click on "My Computer". Go to "Properties". Select the "Hardware" tab. Then select "Device Manager". Expand the "Universal Serial Bus controllers" and you should see a few lines with "USB Root Hub" Double-click on those, select "Power Management" and then see if the "Allow the computer to turn off this device to save power." It should be unchecked.
Ok, back to the original problem:
Assuming you have rebooted fresh and the mouse doesn't work. Did you install the drivers for the mouse? If so, I would recommend uninstalling them as they may be conflicting with the touchpad drivers. Have you had to wipe the machine and re-install Windows for a fresh start? (Not that I'm recommending it, but just making sure you have the Dell's pre-loaded factory defaults.)
If you have one, try plugging in a non-wireless mouse, just to make sure it isn't the wireless connection. If that doesn't work, then try a generic USB device to see if you can get a "New Hardware Found" bubble to appear in the taskbar. If you plug in various USB things and the "New Hardware Found" isn't coming up, then we have to focus the trouble shooting on the ports.
Another alternative is to try your wireless mouse on another computer. As of this point, we're trying to isolate where the problem is. (Mouse, Windows setup, or hardware.)
Sorry to be long winded, but I hope it helps.
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