Be honest, is sager reliable? - Page 3  

Sounds like the majority of screwed customers are 8790 owners.

Or 9860 owners like myself, and probems continue in the 98xx series line. Maybe some models are better than others but I honestly haven't been too impressed with Clevo's design. I recommend doing new purchase research in the Tech Support forums rather than the advertising forum.

Yeah, Sager's desktop replacement notebooks are the least reliable of their product line. Although I have not seen or heard too many bad things for the 4750 (friend has one, he got it around the same time as I got my 9860 and he's had no problems while I've had about three malfunctions). I don't have too many gripes with the company; they're generally nice and helpful. It's just that I don't think I'd buy another DTR from Sager, but if I were in the market for something more portable and less hot, I might consider Sager again.

My observation is that Sagers (aka Clevo) machines are not as well built as they were a few years ago. My 8790 is a lot more sensitive to almost everything than the previous 336x series that I had. All in all, not a bad experience, albiet it was an expensive "experiment".

Well, some of the notebooks (sold by Sager) are OK in my book primarily because they are essentially manufactured by Clevo Corporation. However, Sager "the company" has left a sour taste in my mouth (and that of other users) in issues of support. While they appear to answer user emails more often than they do not, their commitment to comprehensive product support & quality for several products they offer is seriously lacking. Their phone communication skills (or lack of) can also contribute to a very frustrating experience for some users.

So for me, while another Clevo notebook is possible in the future, a "Sager" notebook is no longer a possibility.
Also, I bought mine through PCT and that too will not happen again. Sorry, in my case, PCT made several very unprofessional mistakes with the Extended Warranty paperwork culminating with the "no answering" of support emails leaving some of us to regret our choice of vendors.

Sadly, you'll find unsatisfied users for other models as well In good conscience, I can no longer recommend either of these two companies.


Cheers;

MS

I think some Sager models are more reliable than others.

I have a 9860 that's 18 months old and been upgraded to a 9880. It's been RMA'd 3 times: DOA, dead GPU at 20 day mark, cold solder on SATA controller at 11 month mark.

Whether one considers that reliable or not is a matter of opinion and expectations. I travel extensively with mine and drag it through dozens of international airports every year and plug it into some of the most god-awful electrical circuits on earth. It's been in environments so dusty that I've had to blow it out with canned air twice a day.

Yet it soldiers on so well that I'll be upgrading it again to get a 7900GTX and a new mother board along with another 12 months of warranty on both. After that warranty expires I'll be ready to buy the latest/greatest again (20.1" w/Conroe & DX10 GPU and built-in flash drive for the OS? ).

Bottom line: I'm happy with the purchase and would buy another Sager in the future.

No. Quite flatly, no.

Admittedly, I have a 8970, and it is the problem child of the Sager family. However, what Sager should have done is offered a fix or credit or ANYTHING to fix the bad PR with their customers who bought this lousy piece of engineering.

I went with IBM. Undeniably a far better constructed machine than any of the 6 Sagers I have seen. Having owned 2 Sagers myself, I'll not go back to them.

some people have had problems:

myself? 8790 for 2 years with no hardware issues whatsoever; the insides are all the same, across the board. your choice should be on the company that you want to roll the dice with, do not base it on who the loudest complainers are, every brand name has unsatisfied customers.

this said, with 2 sagers and a dell desktop in storage..........im going to buy an alienware when i get back to the states, might as well get one of each.

Generally, I agree with this. You'll always hear more from people complaining than people who are supportive.

Having said that, just go look at the 8790 support board. Then look at any of the other companies' boards here. The 8790 was a major screwup, and one which sager refused to do anything about. I won't chance that happening again.

I ordered a new Sager today after doing a ton of research, and most of the complaints I see are from 8790 owners. Most of the praise I see is from 3X, 4X and 5X series owners. That said, I ordered 5760 I see it as some what of a 1 year experiment (albiet an expensive one). I am giving Sager a chance based on good overall reputation and unbeatable price/performance ratio. If it works out, I have a nice laptop...if it doesn't, I have a years warranty to try and get it all fixed up. If it can't be fixed, I guess the experiment failed and I won't be ordering Sager again...but I am keeping positive. I am expecting a mostly problem free experience from my 5760.

We're a grumpy group, for the most part There's a few level-headed hoomans amongst us, but I think they're the minority.

Some peoples idea of reliability is a bit skewed. Your laptop breaking once or maybe twice in a 2 year period is reliable.

Here's my take on brands like Sager. It's a different type of person who will buy a Sager. Try going up to your average laptop user at an airport or a business and ask them if they've ever heard of Sager. The vast majority of laptop buyers will stop by Best Buy/ Circuit City/ CompUSA and purchase whatever is on sale with no clue how to tell the difference. The slightly more savy buyer will pick up a DELL from the website and might be smart enough to use a coupon. All these people will most likely be satisfied with their hardware and will never even notice the relatively minor faults that we Sager buyers nitpick over. If they do find faults they are highly unlikely to go online for peer support like this place rather they will go back to the store they purchased from or complain to their company IT guy.

Sager buyers are a different breed of laptop user. We demand a level of perfection and performance not seen in 99% of the products out there. I've posted many threads in here concerning issues with my 5720 that most people would never notice. I run my hardware on the edge and expect it to perform flawlessly. When I'm sitting in an airport lobby looking around at other laptop users I laugh to myself. To me they might as well be using pocket calculators compared to the mighty beast sitting if front of me.

I come to these forums when I have a problem and try to pass on what I've learned to others. I never come here just to say, "no problems today, laptop working perfectly," even though most days are like that.

It seems to me that when Sager does send out a bad product they will take it back and replace it with solid support through the reputable resellers we are all familiar with. It's less convenient than running back over to Best Buy within 30 days (or two years if you were suckered into the extended warranty) but from what I've heard they do a reasonably good job.

There are some aspects of the products that seem to be about cutting corners but it's not always clear what the motivations are by Clevo or Sager. It seems to me that part of the blame for some components falls upon Intel and others for producing substandard parts (Intel's "Centrino" branded crappy wireless cards for example).

In the end I'd buy another Sager.

A+ for sager

Ive had to send my 9750 back twice (no fault of sager's) and I must say theyre tech support is top notch, and thats a very hard quality to find in this industry.

my new 5760 3 weeks old going back to be fix this sucks the good thing is they are paying for shipping each way

what was the matter with your laptop? Mine had a bad graphics card and i should get mine back this week.

something whit the fan alarm dont know yet im still waiting for it

Absolutely not reliable.

its a hit or miss with anything you buy these days.

I have my 5680, overall its been really reliable. close to 4 years now with it.

For those looking for honest answers, that doesn't exactly help much. You might want to elaborate so then people that are sitting on the fence actually have some substance on which to deliberate.