Ok, i called Mike Lambert today. He'd been on vacation the past 2 weeks and when he got back he had hundreds of emails, and a couple that unfortunate related to our orders
Essentially, all of us who ordered the 7 digit part number before Dell announced the XPSVID part last week, messed them up
That part is the card, but their intention all along was to only sell the card with the install, but they needed 2 part numbers, one for the card and one for the install under a single alias part number. That's the purpose XPSVID serves.
But when Mike found this part we all ordered, it was minus the install. So the group emailing him decided that although the 9100 owners should have been ordering the installation part as well as the 9800 part, they are going to cover the install for us for the $303 price as a customer appreciation type thing.
so, if I, and you that ordered the part I did, want Dell to install we can have it free. But, Mike estimated it would be late next week or the week after if I wanted them to install, so I'll just give it a whirl
Now, for the XPS peeps, I tried to explain the issue you guys have about the install price, but I don't believe he properly understood the issue. He is emailing back the group that was emailing him about my order and the part numbers etc., to try to explain to them what I was telling him. Hopefully they'll bother to call me directly so I can make sure they understand the issue you XPS owners have.
And I can't stress enough, you XPS owners that feel the install should be free for you, you NEED to call Dell and let them know you are upset with the deal because you thought it was free. Mike said no one that ordered from him has called and complained, which seems strange, as he placed at least 20 orders. There has to be an XPS owner that ordered from him right? You guys really need to call so they know there is a brewing issue. Right now Dell doesn't have any idea you feel upset, since they aren't being told.
So, now that I'm gonna install myself, where the heck were those instructions for the install? hmmm........anyone?......derrr