Originally Posted by Corvus_Corax
And void my warranty when I screw up? No thanks, I'll let Dell do that job with my precious XPS. :0P
I got this in writing before I installed my video card. Now this isn't to say that if you fubar the card you aren't responsible. But I gather that the system warranty stays in tact if you do the job yourself. But yeah, if you don't feel comfortable doing it yourself then definatly wait on the tech.
Thank you for contacting Dell Technical Support.
I apologize for the displeasure caused by the problem you are having.
Cole, regarding the issue of warranty, you would not void the warranty
of your system and you can go a ahead and install the card. For
immediate phone assistance, you may want to consider contacting our
phone technicians at 1-800-822-8965 24 hours, 7 days a week.
Dell Technical Support
Hello, I recently placed an order for a 9800 Radeon Mobiliy graphics
card for my Inspiron 9100. During purchasing it was explained that when I recieved the graphics card, that a Dell Technician would contact me to install the graphics card at no additional cost. I am trying to confirm if this is true. I do not want to void my warrenty in any way by doing
the upgrade myself. I have spoken with a few people that were unable to get a Technician to install their card and had to install it themselves. Is there anyway that you could explain the protocal on what will happen
once I recieve my 9800 Mobility graphics card for my inspiron 9100? I
spoke with someone in Sales today and was told that I would need to
contact Dell's technical support once I recieved the card and that they
would walk me through the install over the phone and that it would not
void my warrenty. I'm just trying to confirm this. My only concern is
that my warrenty stay in tact. I have no problem installing the
hardware myself if that is what Dell has me do. So is there any way
that I could get written confirmation of what the steps are that I
should take once I recieve the 9800 Mobility. Thankyou very much. If
you need any more information just ask and I'll be happy
to give it.