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Dead Pixel on brand new 8886

post #1 of 5
12/12/02 at 5:58pm
Thread Starter 
I was overjoyed to open my new 8886 that arrived today.

And then dismayed when, upon loading the blue screen of the XP install, I noticed a very bright white dead pixel.

After doing some research, it seems that this is pretty common. That some places won't even do a return unless there are 3-5 or so dead pixels.

But still, after paying almost $2,500 for this thing, it kind of annoys me to have to see this bright dot staring at me.

Any opinions on what I should do? It seems most everyone else on here has been lucky to receive a defect free LCD. I suppose I send it back under the 30-day satisfaction guarantee or whatever, but then I'd have to pay for shipping, which ALSO doesn't make me too happy. Why should I have to shell out any extra money for this problem?

*sigh* Ok, so what do you people think I should do? As I type this, it just loaded a black screen (the XP startup) and it is HUGELY apparent and annoying.

- ryan
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post #2 of 5
12/12/02 at 6:06pm
I'm in the same boat with my new 8886.... one glaring white pixel, and a dead black pixel about 1 inch due west
My first impression was just to live with it, and hope maybe 3 more fail soon. Now I'm having second, third, fourth thoughts...

I can see the white pixel across the room while playing DVDs.
I don't so much care about the dead black one, but the stuck white pixel really sucks.

-iNJ
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post #3 of 5
12/12/02 at 6:34pm
Thread Starter 
Yeah, black wouldn't bother me as much I think. The white ones practically glow, drawing your attention to them.
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post #4 of 5
12/12/02 at 6:58pm
According to thetechzone.com:
"Apple Computer, for example, considers up to five dead pixels normal." LINK

IBM's Policy on it. They require 11 or more dead pixels on an SXGA+ LCD for replacement.

People complaining about their HPs having dead pixels.

Dell's policy is 6 or more dead pixels and you can easily search the internet and find a lot of people saying they received theirs with dead pixels. HERE'S a guy on the Dell boards with 2 dead pixels and the Dell moderator saying: "You are within the industry standards".

Sager's policy is 5 or more as I stated HERE

Refering to the VPR matrix laptop from Best Buy, ZDNet says: "The company also considers four bad pixels--either stuck on or dead--as grounds for replacement, which is somewhat generous compared to most other vendors." LINK

According to C|NET:
"Any laptop-toting road warrior knows the danger of dead pixels. Computer or peripheral companies typically won't exchange LCD products for fewer than eight to 10 dead pixels. Considering the panels typically cost a minimum three times the price of a comparably sized CRT monitor, these type of rules might be a tough pill to swallow for most consumers who want their expensive product to be perfect." LINK

LINK to someone REALLY mad about their Fujitsu that came with 3 dead pixels and Fujitsu told them it must be more than 3 before they will replace it.

Samsung has a 10 or more dead pixel before replacement policy according to a CNET reviewer. LINK

Viewsonic desktop LCD dead pixel policy is 4 or more for 14-15" LCDs and 7 or more dead pixels for 17-19" LCDs. LINK

This isn't to down play it, because dead pixels aren't fun, they happen, not real often, but often enough that we all know someone that has one. You could buy 10 LCDs/laptops and never have a problem with 1, then the guy that lives 10 miles from you may have never had an LCD without at least 2.
You can use your 30 day return policy if you wish. Sorry for your troubles and let me know.
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post #5 of 5
12/14/02 at 10:13pm
Thread Starter 
A bummer. But understandable.

Hopefully no new ones will appear.
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