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My 700m is going back!

post #1 of 32
9/13/04 at 12:16am
Thread Starter 
they're sending me a new one. I finally found a problem with this laptop. It doesn't show up too well in this picture, but the paint on the right side is "rubbing" off or something. I don't know if it was like this since I got it, but I just now noticed it. There's definitely some sort of a black "streaking" going on there. I just called Dell, and they offered to paint it, or send me a new laptop. There is no way that I'm going to send it back, to get it painted...so they're sending me a new one. I was somewhat hessitant, since this is not a major problem, and this laptop has been great....but it was definitely noticeable.


On a related note, does anyone know if I can just swap out the hard drive, and not worry about Windows conflicts? I'm assuming that since it'll be the same laptop, that I can just put the hard drive in the new one without any problems.
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post #2 of 32
9/13/04 at 1:27am
Sorry to hear about the paint issue, and when mine arrives next week I'll be sure to keep an eye on it. As far as the hard drive swap goes, you will probably need to ghost the data from the old to the new unless Dell agrees to the swap (not likely).

John from AnandTech
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post #3 of 32
9/13/04 at 1:29am
If the harddrives are the same size then go ahead and swap them. They'll never know.
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post #4 of 32
9/13/04 at 1:33am
Quote:
Originally Posted by duffy
If the harddrives are the same size then go ahead and swap them. They'll never know.
Sure they will, that's what the serial numbers are for.
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post #5 of 32
9/13/04 at 2:38am
shame about the paint.. I haven't seen anything like that on mine.. (fingers crossed)
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post #6 of 32
9/13/04 at 7:51am
Originally i had gotten the 40GB with my 5100 then i ordered a 5150/30GB, I swapped the drives with no problem, only needed to install the drivers. I did the same again with my 700m and just needed to install the drivers.

BTW are you getting the new 700m immediately? Like you don't have to wait around a month to get it? (The wait time)
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post #7 of 32
9/13/04 at 8:13am
Quote:
Originally Posted by device manager
Sure they will, that's what the serial numbers are for.
Um...sure. I guess I should be ready for Dell to call any minute now since I've done this many times in the past couple of years.
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post #8 of 32
9/13/04 at 8:17am
I suppose a more appropriate response should be YMMV, because not everyone has been as fortunate as you. Regardless, picking up a copy of ghost is a splendid idea.
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post #9 of 32
9/13/04 at 8:24am
I'd just swap it. They wouldn't probably notice, and it will be much less hassle than having to store a ghost image somewhere, then restoring it, blah blah blah...
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post #10 of 32
9/13/04 at 1:19pm
now that you are sending i back how will that work will you send it back once you get your new dell or do you send what you got now and what till then send you the new one thanks???
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post #11 of 32
9/13/04 at 3:44pm
Thread Starter 
Quote:
Originally Posted by Xarthan
Originally i had gotten the 40GB with my 5100 then i ordered a 5150/30GB, I swapped the drives with no problem, only needed to install the drivers. I did the same again with my 700m and just needed to install the drivers.

BTW are you getting the new 700m immediately? Like you don't have to wait around a month to get it? (The wait time)
They said that I should get it within 3-4 business days. They'll send me my new one, and I'll send this one back in the same box. I've done the same procedure with Dell many times, but never had to replace the HDD.
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post #12 of 32
9/13/04 at 8:59pm
govtcheez,
do you have regular mail-in warrenty? cause' i thought the warrenty states that they will try to repair it first, and if they can't, they'll send you a new one. did you ask them to send you a new one first so that you wouldn't have to be without a notebook, or did they offer ta do it this way?
-Yi Chen
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post #13 of 32
9/13/04 at 9:07pm
Quote:
Originally Posted by yichen
govtcheez,
do you have regular mail-in warrenty? cause' i thought the warrenty states that they will try to repair it first, and if they can't, they'll send you a new one. did you ask them to send you a new one first so that you wouldn't have to be without a notebook, or did they offer ta do it this way?
-Yi Chen
I do believe he is within the first 30 days of ownership, and Dell will bend over backwards to keep you happy.
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post #14 of 32
9/14/04 at 12:13am
Thread Starter 
Quote:
Originally Posted by device manager
I do believe he is within the first 30 days of ownership, and Dell will bend over backwards to keep you happy.
This is probably the case. I also told them that I work on the laptop alot, and can't be without it.

which is completely false, cause all I do is surf the net, play games, and watch/burn DVD's!
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post #15 of 32
9/14/04 at 3:50am
I sent Dell an email about my faulty CDRW/DVD on Monday, and I have the replacement todady (Tuesday) !!!!!! The computer is less than a month old and I told them the same thing about me using it a lot and it being a big inconvenience. I only use the CDRW somtimes though, and the DVD/CD reading was fine!
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post #16 of 32
9/14/04 at 4:02am
yup, dell overnights em to ya
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post #17 of 32
9/14/04 at 4:08am
They are much better than Toshiba. They were terrible.
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post #18 of 32
9/14/04 at 3:02pm
Thread Starter 
the replacement 700m is being built. I think it's in the testing phase, last I checked.
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post #19 of 32
9/15/04 at 7:41pm
Thread Starter 
wow...it's shipped! That was fast. I'm guessing I should get it tomorrow, or Friday. I guess they can build them, and ship them out pretty fast now.
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post #20 of 32
9/16/04 at 8:49am
Let us know how the replacement is...
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