It has been a week and a half since I was told that my Alienware credit card verification would be sent out ASAP. I have called everyday and the blame just keeps getting passed back and forth between the finance department and the main customer service line.
This is insane.
I have enjoyed reading through these forums for the past year and have prepared myself for a possible wait while building the machine. However, I think it is asinine to be waiting this long for paperwork. I would buy the hurricane story if that is what I hear consistently. But one day I hear the hurricane story, one day I hear they are still reviewing my app(which they aren't).
I love Alienware computers and I have defended them to the death against friends of mine who think it is dumb to not just build my own machine. At this point, I don't care if I build it or buy somewhere else. I need a computer and it is pretty bad business if a company's primary function is to sell computers and they can't do that. I work at an online retailer and I understand the importance of customer service and jerking your customers around.
The people that I have been speaking with have been nice, but frankly I need someone who will stop passing the buck and just keep me on hold until my problem is resolved.
The funny thing, is that I ordered a Lightspeed machine (you may have seen my previous post) in hopes of getting it sooner. My setup has no delay other than standard processing. Now, I can only sit back in horror to think about how long it will take to build it if these guys can't put some paper inside of a mailbox.
This is insane.
I have enjoyed reading through these forums for the past year and have prepared myself for a possible wait while building the machine. However, I think it is asinine to be waiting this long for paperwork. I would buy the hurricane story if that is what I hear consistently. But one day I hear the hurricane story, one day I hear they are still reviewing my app(which they aren't).
I love Alienware computers and I have defended them to the death against friends of mine who think it is dumb to not just build my own machine. At this point, I don't care if I build it or buy somewhere else. I need a computer and it is pretty bad business if a company's primary function is to sell computers and they can't do that. I work at an online retailer and I understand the importance of customer service and jerking your customers around.
The people that I have been speaking with have been nice, but frankly I need someone who will stop passing the buck and just keep me on hold until my problem is resolved.
The funny thing, is that I ordered a Lightspeed machine (you may have seen my previous post) in hopes of getting it sooner. My setup has no delay other than standard processing. Now, I can only sit back in horror to think about how long it will take to build it if these guys can't put some paper inside of a mailbox.
