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60 GB 7200 RPM Hitachi HD failing, ironically

post #1 of 14
9/24/04 at 2:26pm
Thread Starter 
Well, my hard drive is failing (chkdsk keeps finding new errors and I have had to reformat numerous times due to corrupt files). And ironically, my warranty expired about a week ago. There isn't any way that I can RMA drive through Hitachi, is there? I see that on newegg the same drive has a 3 year manufacturer's warranty. Any suggestions?

Thanks.
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post #2 of 14
9/24/04 at 6:56pm
Check on hitachi's website and see if they have it listed there.
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post #3 of 14
9/24/04 at 7:11pm
Thread Starter 
On newegg
Drive on Hitachi's site.
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post #4 of 14
9/26/04 at 3:16am
Sorry, but you misunderstood. go here http://www.hitachigst.com/portal/sit...a0466460e4f0a0 and input your serial number. That will lookup the warranty status.
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post #5 of 14
10/4/04 at 11:16pm
Thread Starter 
I'm going to buy a spare hard drive that I can use while I RMA the 7K60...Does anyone have any suggestions? I'd like to get a 40 gig 5400 RPM drive and order it today or tomorrow.
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post #6 of 14
10/5/04 at 12:59pm
Thread Starter 
I'm looking at a Seagate 40 gig 5400 RPM Model ST94811A for $85 at chiefvalue.com..it has a 5 year warranty. Anyone know of a better deal?
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post #7 of 14
10/5/04 at 1:44pm
You can't RMA a hard drive that came in an OEM notebook or OEM desktop to the ODM manufacturer of the hard drive. They will either deny the claim or just send it right back to you when they receive it. Their policies explicitly state that any rma's for OEM parts must be done through the OEM company (aka whoever you bought your computer from).

If you bought the hard drive itself from newegg or something then you could RMA it directly through the ODM with the 3 year warranty but since it came with an OEM computer the hard drive warranty expired when the computer warranty did.
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post #8 of 14
10/5/04 at 1:46pm
Thread Starter 
http://www.hitachigst.com/portal/sit...a0466460e4f0a0

I entered the serial number of my drive on that page and it says that I'm able to RMA it.
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post #9 of 14
10/5/04 at 1:48pm
It very well may say that...but then when you send it in they will require proof of purchase and when you provide them with a computer receipt they will send it right back to you.
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post #10 of 14
10/5/04 at 8:56pm
theres always a way around
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post #11 of 14
10/5/04 at 9:10pm
Thread Starter 
Quote:
Originally Posted by SirBob1701
theres always a way around
Anything specific I can do?
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post #12 of 14
10/5/04 at 9:15pm
E-mailing sager would be a good idea.
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post #13 of 14
10/5/04 at 9:25pm
Thread Starter 
Quote:
Originally Posted by Grahf
E-mailing sager would be a good idea.
I did that last night and they haven't responded yet.
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post #14 of 14
10/17/04 at 1:09am
That's sort of unusual.
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