I thought I would share my experience with sager support.
Overall it was a ....well fair experience. First the good
The email response time is good. Also the return phone calls are fairly quick. The laptop was fixed and returned in a fairly timely manner. (They replaced the motherboard as the USB ports had started to work intermitently. Also the keyboard as the 6 key had stopped working) The lappy arrived in good condition.
Now the not so good.
As some of you know the keyboard on the 8890 had a "loose" feel to it and Sager had a fix for it. Well mine came back with a new keyboard and it "feels" loose. Would have been nice to put in the fix. (basically a piece of foam or paper to shore up the keyboard)
Also the Laptop arrived on a Tuesday it was shipped back to me on the next day and I had to call and write to Sager on the following Monday to find the status. It would be nice if a Tracking # was generated and sent as soon as the laptop was sent back. Seems that for a expensive machine that is not to much to ask.
Anyway that is my experience with Sager when I had problems with my lappy.
Overall it was a ....well fair experience. First the good
The email response time is good. Also the return phone calls are fairly quick. The laptop was fixed and returned in a fairly timely manner. (They replaced the motherboard as the USB ports had started to work intermitently. Also the keyboard as the 6 key had stopped working) The lappy arrived in good condition.
Now the not so good.
As some of you know the keyboard on the 8890 had a "loose" feel to it and Sager had a fix for it. Well mine came back with a new keyboard and it "feels" loose. Would have been nice to put in the fix. (basically a piece of foam or paper to shore up the keyboard)
Also the Laptop arrived on a Tuesday it was shipped back to me on the next day and I had to call and write to Sager on the following Monday to find the status. It would be nice if a Tracking # was generated and sent as soon as the laptop was sent back. Seems that for a expensive machine that is not to much to ask.
Anyway that is my experience with Sager when I had problems with my lappy.
