The one thing that DOES bother me about HP Shopping is as follows:
I DON'T like the fact that they send out the ADP or extended warranties ahead of the system. (I ordered a notebook that will ship in 2 weeks, the ADP warranty shipped already)
This bothers me for several reasons:
1.) There is a signature required for delivery of HP Shopping items, even the warranty must be signed for.
2.) There has been a BIG discrepency over how receipt of the warranty affects your return priviledges. When I returned my zt3000, I was told that the warranty (which came 10 days before the system) had to be returned within 30 days of receipt, even though it was not 30 days from receipt of the notebook.)
3 different CSR's at HP Shopping told me the same thing.
I actually had 2 CSR's tell me that I could return the ADP warranty, and then re-purchase it again!!!!
Crazy???!!!
Now, with the dv1000 purchase, I am told that this is not the case. But...I am told by others that it is the case, so who knows.
The warranty (which is useless without the notebook obviously), can be returned within 30 days of receipt of the notebook.
However, to get this information, 2 CSR's told me the old information, and 2 different "supervisors" disagreed on the policy.
I asked to be shown where on the website this policy is stated, and nobody could find it, because it isn't there.
I finally got an email sent to me by a CSR that said the warranty could be returned within 30 days of the notebook receipt.
QUESTION:
WHY CAN'T HP PUT THE ADP OR EXTENDED WARRANTIES IN THE BOX IN SHANGHAI???
Can it be that difficult to do????
I personally think that they zoom off the ADP/extended warranties to you to lock you into the order, but I am sure that there is some reason/method to the madness.
I am hoping to keep the dv1000, so the return should not be an issue, but, if you are planning to order from HP Shopping, just be aware of this possible discrepency.
Also, be aware that they "run" the full charge on your credit card as soon as you place the order, not when the notebook ships.
Andrew
Austin, TX
I DON'T like the fact that they send out the ADP or extended warranties ahead of the system. (I ordered a notebook that will ship in 2 weeks, the ADP warranty shipped already)
This bothers me for several reasons:
1.) There is a signature required for delivery of HP Shopping items, even the warranty must be signed for.
2.) There has been a BIG discrepency over how receipt of the warranty affects your return priviledges. When I returned my zt3000, I was told that the warranty (which came 10 days before the system) had to be returned within 30 days of receipt, even though it was not 30 days from receipt of the notebook.)
3 different CSR's at HP Shopping told me the same thing.
I actually had 2 CSR's tell me that I could return the ADP warranty, and then re-purchase it again!!!!
Crazy???!!!
Now, with the dv1000 purchase, I am told that this is not the case. But...I am told by others that it is the case, so who knows.
The warranty (which is useless without the notebook obviously), can be returned within 30 days of receipt of the notebook.
However, to get this information, 2 CSR's told me the old information, and 2 different "supervisors" disagreed on the policy.
I asked to be shown where on the website this policy is stated, and nobody could find it, because it isn't there.
I finally got an email sent to me by a CSR that said the warranty could be returned within 30 days of the notebook receipt.
QUESTION:
WHY CAN'T HP PUT THE ADP OR EXTENDED WARRANTIES IN THE BOX IN SHANGHAI???
Can it be that difficult to do????
I personally think that they zoom off the ADP/extended warranties to you to lock you into the order, but I am sure that there is some reason/method to the madness.
I am hoping to keep the dv1000, so the return should not be an issue, but, if you are planning to order from HP Shopping, just be aware of this possible discrepency.
Also, be aware that they "run" the full charge on your credit card as soon as you place the order, not when the notebook ships.
Andrew
Austin, TX
