Corrupted video on Area51m - Page 2

Hi. 1st time poster here.

I've been having this problem too but it doesn't seem to be driver-related as it often happens before and during the boot list. I've tried re-plugging the cable for the LCD but no joy. I'm going to try reseating the module as suggested -- if that doesn't work then I may call support for a replacement module.

Okay, so here is what I have got out of all this in the past week or so. It is infact hardware based, Tech Support confirmed it. However, the first Tech Support guy I talked to, on an off-set note told me that if reinstalling the drivers does not work, then to reinstall Windows. I did so without being on the phone with Tech Support. Unfortunately that will not fly, and I can completely understand why. I went through a standard procedure (for about the fifth time) and was told that when I call back I will have to reformat as I had not done it with Tech Support. Basically we all know that it is hardware based and a replacement will be required, however for the record it must be done with Tech Support. So I will have to go ahead and do that. If it does not solve the problem then they will send me replacement parts (plural because I am also having trouble with my optical drive). I am going to call in about 10 minutes, I'll let you know how it goes.

Lake Creature: Reseat the module ONLY with Tech Support on the phone. They will not send you replacement parts when you do that.

Polorboy: I was using Online Tech Support, I am guessing they might have a shutdown system for that time. However, it seemed to coincidential that he was able to send me a URL where I can download the drives less than a second before he killed the chat applet.


EDIT:

No flames man, we all have our own opinions.

Thanks for the heads-up, khemikal. FYI, my problem seems to be a short of some kind because moving the laptop seems to have the same result. Anyway, I'll be calling support on Monday with your info in hand. Cheers.

FWIW, I have noticed this problem on mine (5700), BUT ONLY after Adobe Acrobat Reader 6.X has run on the system (either standalone or as a browser plugin.) This leads me to believe that it's some poorly written or conflicting software.

A reboot usually solves it for me.

ed

Well unfortunately, I am still getting the graphics corruption after a clean reinstall and was approved for a replacement part. I will recieve it in a few days. Man, what a journey through hell...

Well, assuming that we're experiencing the exact same problem, I could have told you not to bother with the reinstall -- been there, done that. BTW, which part are they sending you? A new vid module?

Please keep us posted. Thanks.

Lakecreature,

Excellent name man!! And welcome to the forums :-)

Thanks on both counts. Seems like a pretty helpful crowd. =)

We try to be. Just look out for DarthBeavis

Even Alienware Tech Support agreed that a reinstall wouldn't fix anything, however it seems they have a standard procedure they must go through in order to request a replacement part from whoever they request it from. They are indeed sending me a new graphics card.

Khemikal, have you tried running it through another monitor?

I have the same problem when I was using the 62.20 driver.
Now, I installed the 1.19 Bios version and problem solved

Yes, my NEC and TV...that was one of the "standard procedures" they had me go through...

I got the replacement today and put it into my laptop. All is good and well...

Hey K[H]eMiKaL,
How's the new vid card module doing. Have you had any corruption problems lately? Im interested to know if problem lies with hardware vs software. I have the same problem.

man, I never knew this was such a big problem.

K[H]eMiKaL... I would also like to know how it's going?

So far so good, there have been no new problems, or old for that matter. Could there have been a design flaw in the card? The faulty module was an older version, the module sent to me was a different version. I can't remember the version numbers, however I do remember the version had increased by 1. If I see a picture I will be able to remember. But yeah, it was probably a design flaw.