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Depot Trip

post #1 of 19
10/12/04 at 9:02pm
Thread Starter 
Well i got my computer back today... and they didnt replace my video card like they said they were going too. They thought my problem wasnt the faulty card, but the drivers and bios that i already updated. So they sent it back, and i turned it on, and it still didnt work. Well i call them back and guess what. While it was shipping, a new version of bios comes out that fixes my problem. It seems that my trip to the depot was a waste of time. Im gonna tell ya the truth, im a little unhappy, but at least my computer works now.
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post #2 of 19
10/12/04 at 9:07pm
What was the original reason your machine was sent in for repairs?
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post #3 of 19
10/12/04 at 9:10pm
I think he said it was the video card.
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post #4 of 19
10/12/04 at 9:26pm
Quote:
Originally Posted by jsd91741
I think he said it was the video card.

That's very vague.
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post #5 of 19
10/12/04 at 10:19pm
Quote:
Originally Posted by alienware-James
That's very vague.
James,
You want vague... this is the description on the 1.19 bios fix, "This update fixes a pixelation issue with the NVIDIA GeForce FX Go 5700"
What is the definition of a pixelation issue?
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post #6 of 19
10/13/04 at 1:10am
Thread Starter 
My 5700 was experiencing difficulties and crashing my system after a small amount of use. Sometimes, random pixels would flash random colors at certain parts of the screen, making lines. I guess this is pixelation. my problem hasnt been completely solved though. I still think i have a faulty card. I got alot of work to do lately, so i think im gonna keep it for a while and look into it more.
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post #7 of 19
10/13/04 at 2:33am
Quote:
Originally Posted by PSYCHO
James,
You want vague... this is the description on the 1.19 bios fix, "This update fixes a pixelation issue with the NVIDIA GeForce FX Go 5700"
What is the definition of a pixelation issue?
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post #8 of 19
10/13/04 at 10:46am
Quote:
Originally Posted by mikeval3277
My 5700 was experiencing difficulties and crashing my system after a small amount of use. Sometimes, random pixels would flash random colors at certain parts of the screen, making lines. I guess this is pixelation. my problem hasnt been completely solved though. I still think i have a faulty card. I got alot of work to do lately, so i think im gonna keep it for a while and look into it more.
Go ahead and PM your account information. I can pull up notes on what was done with the system.

~James
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post #9 of 19
10/13/04 at 6:35pm
Quote:
Originally Posted by alienware-James
Go ahead and PM your account information. I can pull up notes on what was done with the system.

~James
You’re a good guy James. Thank you for coming into these forums.
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post #10 of 19
10/13/04 at 7:11pm
Quote:
Originally Posted by jsd91741
You’re a good guy James. Thank you for coming into these forums.

Which is more than what I can say about the paintjob on his avatar

We appreciate your help in these forums!
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post #11 of 19
10/14/04 at 12:23am
Thread Starter 
yeah, thanks james, they r sending me a new 5700. i wasnt too happy with the problems with the 5700 so i asked for a 9700 but they wouldnt give it to me. i hope the new 5700 works well tho. im gonna find out pretty soon. good to have u in the forum tho james, thanks again
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post #12 of 19
10/14/04 at 9:50am
Mike, you had the same problem as me right with the orange ghost effect right? Let me know how if the replacement card works, maybe instead of waiting for a LCD replacement maybe a new video card would do it.
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post #13 of 19
10/14/04 at 10:02am
Thread Starter 
no, i didnt have the ghosting problem. My problem just involved the computer freezing during 3Dmark03 and 3Dmark05 tests. And after i was actually able to complete both these tests once, they scores so low for my computer it is rediculous.
03 scored about a 2000
05 score about 400 (only got it to make it that far once)
I can only hope that i wont have this problem with the Nvidia card again and that the thing was just defective, not a compatability issue. I dont really want to spend another 2 hours on the phone with AW, lol.
ive seen your ghosting effect and i dont believe i have seen that
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post #14 of 19
10/14/04 at 10:09am
Ok, I couldn't remember if yoursd had that or not.
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post #15 of 19
10/14/04 at 1:39pm
Thread Starter 
good luck though
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post #16 of 19
10/14/04 at 10:34pm
I made the same mistake, my laptop was in for almost two months and to tell you the truth i am a little pissed with alienware, first the 9700 let down now the 5700 is having problems, they should have done more R & D work with the user upgradeable graphics card....................... but all in AW is still the best company i have even bought from
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post #17 of 19
10/14/04 at 10:54pm
It's a love-hate relationship with them sometimes.
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post #18 of 19
10/14/04 at 11:18pm
Quote:
Originally Posted by chrisd
It's a love-hate relationship with them sometimes.
Yea, after the past year... I love to hate them
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post #19 of 19
10/16/04 at 3:58pm
Quote:
Originally Posted by PSYCHO
Yea, after the past year... I love to hate them

post of the the year!!!!! lol
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