Alienware customer service is the worst. Lies, Lies and more lies.

They lied. You did not call Alienware. You kept calling the wrong phone number.

YUP!!

shut up and wait like the rest of us did.

Actually cojak,

No one is deleting your posts...they're being moved to the correct forum...the Phase Forum http://notebookforums.com/showthread.php?t=45057

We post in specific forums to keep things organized.

Yeah, Ive had similar problems. Sure im anxious about getting the notebook, but come out and tell me that its going to take a month to get it. I too got several differnt answers as to when things were going to start into production and when it would get shipped out. However I guess thats how the phase game goes. On other things like price drops the customer service has been excellent. I have a list of names of the people I talk to and I end up getting these same people pretty much each time. Half the people I've spoken to are awesome, and the other half, well not so awesome.

wow, somebody has no sense of humor. take the stick out your butt and read it again.

I read your statement and I do not see the humor? "Shut up and wait like the rest of us did" ... is that supposed to be funny?

apparently not to some people, but it was in jest.

OK... hahahahaha

Hi everyone,

I think people should lay off cojak454. I have just gone through a horrible experience as well. They flat out lied to me about dates that it would go into production and estimated shipping dates. They then said that the order would be sent to me 2 Day Express because of all of the inconvenience. After another week of miscommunications and BS from AW they appeased me by offering Overnight shipping for my Order.

Well, my order shipped last night and, you guessed it, the order is shipping standard FedEx ground. I was livid. But I am stuck now. Basically, AW got the last laugh. They treated me like garbage throughout the entire process but I am so invested into this machine that it would not be smart to just cancel my order and start over somewhere else. I think that AW CS reps take advantage of knowing that anyone that buys their product, are people who REALLY want their product. They know that they have us over a barrel.

I was offered today, because of my inconvenience, a $100 gift certificate to Amazon. It was a nice gesture and took a small part of the sting off of this entire experience. But all I really wanted from AW was the truth. All I wanted was for the reps to give me accurate information and stand by what they say.

The following is a list of CS reps who I have spoken with that have lied outright to me, to basically just move me along and get me off the phone:

Each of the following reps told me that the other one didn't know what they were talking about and that THEY had the correct information.

DELTED NAMES...If you want to write and complain, that's fine...but we will not allow names to be brought up -Craig

These people don't care about you. If you decide to buy an Alienware you have to realize it is like buying drugs on the street. They have something that you want and you have to go along with however they treat you in order to get what you want. Once that realization is made, then it might be possible to enjoy your system. I am probably going to be spending a lot of time in the beginning resenting my computer because in the end, I was treated like garbage, but I still bought my system.

Just another drug deal on the streets.

~Geoff

build your own from what i am reading

1) cheaper

2) takes less time

3) you keep your mentality and phone bill short

4) your other half don't move out and ignore you for rest of your life because of endless ranting about Alienware

5) funny I just ordered a 6800 ultra for a friend and it took 3days to get here..... ( yes it was pci-express ) and how long it takes Alienware????

This will likely be the last time I purchase an AW machine. I have been constantly tortured by my friends who watch me go nuts every day dealing with AW. I think I will go the Newegg route next time. This has been one of the most stressful experiences of my life and the worst part is, is that I am supposed to be excited about getting my new computer and it has really all been ruined by the way I have been treated. I am terrified to think what the next level of hell will be like. By that I mean actually turning on the computer and hoping there are no issues. I have read the posts about people who have had dead hard drives upon turning it on.

Anyways, I am burnt out at this point. I just home my machine functions when I get it.

Its funny that you list these people, cause i have had the displeasure of dealing with 4 out of those 5 and they are on my "not helpful AW reps" list.

Hey "Z",

The funny thing is that Addie is a manager. Their whole operation is a mess. None of them really know company policy that well which is the main thing the frustrated me. I couldn't get straight answers from any one.

I hope some of the reps from AW are reading this. I know "James" is on these boards. The people listed should be reprimanded or at the very least, just retrained.

When you have a customer base that is willing to pay a premium for your product and go through the "Phase" ordeal, you would think that the company would take better care of them and not railroad them off of the phone.

Who else here has had problems with the reps? We should list them and get a petition started to get these guys educated about their job. There is no need to fire anyone, but they should at least be trained properly. It might be funny to think that the objective of a petition would just be to get the staff trained on their job but this is the most I can hope for.