Originally Posted by Hitek146
I agree that Toshiba is highly lacking in the department of customer relations,.... Ford made the Pinto, but that doesn't make all Ford vehicles inferior... Taking those steps might not have helped your situation, but it does seems like they could have possibly prevented it. As they say, "Hindsight is 20/20".....
You're absolutely right about reviewing the line and not buying the latest-greatest when dependability is at issue. Unfortunately I work for the state governement, everything must be bid and the regulations governing the process hamper our choices and add to our timeline. The additional leadtime necessary to configure the laptops and assemble the computer "package" in time for registration doesn't help.
The 6100 was pushed heavily by all the participating vendors when none of them could procure enough of the model we initially bid. I've since learned that Toshiba seems to have very definite timelines on product lifespan and changes and the endtime/new release usually unfavorably overlaps our schedule.
I have learned to be a lot more forceful and specific about expectations during the review process, trying to steer the discussion away from the salespitches and toward our needs.