Toshiba Lemon & Failing Customer Service - Page 2

I agree with the "one bad apple..." sentiment, but from a support perspective finding out that Toshiba can't handle even the most obvious customer service disaster is just as bad as finding an across-the-board poor product line. I can't risk 4 years of support knowing that IF something goes awry Toshiba won't handle it. I don't buy Sony for the same reason.

You're absolutely right about reviewing the line and not buying the latest-greatest when dependability is at issue. Unfortunately I work for the state governement, everything must be bid and the regulations governing the process hamper our choices and add to our timeline. The additional leadtime necessary to configure the laptops and assemble the computer "package" in time for registration doesn't help.

The 6100 was pushed heavily by all the participating vendors when none of them could procure enough of the model we initially bid. I've since learned that Toshiba seems to have very definite timelines on product lifespan and changes and the endtime/new release usually unfavorably overlaps our schedule.

I have learned to be a lot more forceful and specific about expectations during the review process, trying to steer the discussion away from the salespitches and toward our needs.

How does everyone feel about the M45-S355 of the Satellite series? Is it shit too? I was thinking of buying one at CircuitCity along with a $319 3-year Warrenty and ADP plan.

Should I reconsider or are their any reassuring words for Toshiba?

Toshiba's are great laptops. They've been in the laptop buisness for as long as the buisness has existed. The M40's a good laptop. Rather than the crcuit sity waranty, after purchasing the laptop, you'll have like 30 days to get an extended warranty from Toshiba. I'd take that over hte circuit city warranty becasue that way IF (let's hope not) something were to go wrong, you'll be sending the laptop directly to toshiba for service as opposed to circuit city. The whole opoint of some of these problem threads are a few design flaws in one or two mdels of laptop, and problems getting them serviced by compusa. Becasue ofthe design flaw, Toshiba was trying to repair all the faulty models, so onviousy priority in parts availability will go to their own customers over some retail store's customers especially since the retial stores tend to have their own repair staff do the work. Personaly I'd trust a tech trained by the company that designed my laptop over a tech trained to try and fix everything from a TV to a pair of headphones since the former would have a better understanding of the details.

If you want to know more about the M40, there are several trheads on it here in the Toshiba pages of the forum. Good luck

How true gOOnter....I have had no problems with my M40, nor has my Girlfriend. Her last laptop, a Satelite 2400 went through a lot and runs great. Seeing the falls it experienced gave me confidence in Toshiba.

New Toshiba P30-141

Hello i am new to this forum this is my first post, i recently purchased a toshiba p30-141 laptop, well it's more of a desktop replacment, Toshiba know the size of this laptop will make it very hard to be portable and they advise on it not be be carried around like other laptops, i am quite concerned about all the posts and probelms people are having with the toshiba laptops, especially hearing that is has a desktop pentium 4 processor, now theese cpu's need major cooling to run reilable and safe, how have toshiba cooled there cpu in the p30 series, when i do a system info it says that it has a mobile pentium 4 3.2ghz cpu with HT, now this is not a desktop CPU so where have people got this information about putting desktop cpu in toshiba laptops, it clearly states the the CPU is a mobile Pentium 4, are there toshiba models out there with desktop pentium 4 cpu, i doubt it but i can be persuaded if the prooof be shown, finally i have only had my laptop for 2 days so i cant comment on how relaible or safe it run win xp pro sp2, but juding by all the complanits and even law suits being talked about i fear that i may have brought the wrong laptop, i would apprecaite other mebers views.

If you want to remain paranoid and hate your computer for no reason, yeah. Listen to the silly opinions of a couple of disgruntled users.

Or you can use your common sense...

M.

When i called toshiba for a bad screen they directed me to a toshiba repair center , none of that mail them my computer nonsense, which is actually better imo. Still waiting for the screen to be delivered, at least i have my computer though until the parts come in.

this worries me, because i have 2 more years remaining on the 3yr ext warranty at future shop. i really wish i got the toshiba warranty and not FS, since i dont have to leave the laptop sitting in the store for 22yrs before it even gets looked at.

SEND ME A NEW LAPTOP TOSHIBA! YOU OWE ME ONE!

Yes, FS tried to force that crap on me too... no thanks. Especially not for an extra four hundred dollars.

M.

thanks for the words of wisdom. I really regret getting it - dont know why I got it period. I tried to shut the guy up, but honestly at that time I didnt even realize toshiba had their own seperate ext plan. I should have looked into it a bit more, but at the time of purchase it was a bit sudden since I had decided that afternoon during a break at school to buy a laptop - what do you know I was browsing FS site and saw their back to school sales and then went right after school that day to buy one.

If I had taken a couple days to do a bit more research before jumping on one, I would have skipped the A70 at the time altogether, since that gave me nothing but 5 trips back to the store exchanging. And later on, realized its just not a very good model.

And if i had spent bit longer than that, I would have known not to get a Toshiba period LOL. But I didnt have much choice, I caught the sale on its 2nd last day before expiring and the main reason I bought from Future crap was cause I got the 1yr no payment, no interest finance. Otherwise I wouldnt have bought a laptop at all. Of all brands there, toshiba was the only one that attracted me. Sony would be second, but not for $500 more.

HP, Compaq, Averatec, Funaki, Id never consider.

Like I said, the ONLY reason I dont like toshiba is the poor build quality and mechanicial structure.

If I had more $ I would have easily gotten a powerbook. Plus, its all metal.

I didn't know either, I still haven't decided whether to get it or not. But I have time, still. I have a month since the purchase, so that's another two weeks or so.

Either way, I'm sorry for your losses, I really sympathize with people getting screwed over by stores. I'm not a pro-business guy if it means the financial losses of a customer. I mean this in your FS case with the warranty. Also I'm disgruntled by the guy who's trying to push you into getting another keyboard. As I said in the other thread(s)--don't let him have a damn cent. I don't care if he lied or not about not being able to send the keyboard back. Pushy people can kiss my ass, and they should do the same to yours.

M.

lost, i would recomend getting the actual toshiba one but for the love of god avoid futureshop or bestbuy extended warranties cause those suck, and suck royally.

thx, he will be avoided. he better not harass me to pick it up.

The FS one I said no to, I don't want it.

The Toshiba one... we'll see. I still haven't decided, but I might go for it.

M.

i dont know if warranty is even worth it perio dog. But some techs I talk to (no not the ones that those 2 shops haha), have said that most problems with laptops happen right after a year.

it is true that most issues happen after the first year... it is the same as most other products that use and wear take their toll and the likelihood of issues is higher after a year than right out of the box. my advice would be get the extended toshiba one, and avoid the place masterq went to get his serviced cause the vast majority of the shops are not like that. he just found a bad one.

Heh.

Yeah I think I'll grab an extension. Just got to call them up. Might do that tomorrow.

What kind do you guys think I should get?

M.

Toshiba extended. Definatly go 3 year. That way you're protected if you keep it that long, and, if you decide to sell it, you have the added value of "still under warranty".

I think you have to get the accidental damage within the first month. Might not be a bad idea, especially if you take it on the move alot.

2 bad ones, $53.50 down the tubes.

Stonewalled By Toshiba

HAS ANYONE CONTACTED A TOSHIBA LEGAL DEPT. SUCCESSFULLY? I have been completely stonewalled by this horrible company for 2 years and am still trying to have my notebook fixed. I am interested to know if anyone has found a way to become part of a Toshiba Satellite class action lawsuit.
Here's my nightmare:
I own a Toshiba Satellite 5205-S503 notebook computer, which was purchased in January 2003. The notebook began to malfunction 8 months from purchase. To date, I have had to send this notebook in for repair NINE (9) times under normal and extended warranty service which I purchased, and each time the diagnosis has been a faulty system board! Each time Toshiba has failed to solve the problem. When I contacted Toshiba Customer Service, the only response I was offered is that they have a 'no replacement policy'. I contacted Toshiba America (949.583.3000) to explain this situation. Again the response was 'no replacement policy'. After writing a letter of complaint to the Toshiba America in Irvine California, I received a call from a customer retainment spokeswoman who assured me the Toshiba technicians would finally be able to correctly diagnose the cause of the problem and resolve it. Once again they diagnosed the problem as the system board and simply replaced it with another one. Over the past 2 years, Toshiba has failed to repair my computer and has failed to uphold their warranty service under which this computer is supposed to be protected. I am currently without my computer for three weeks now, waiting for system board number nine to be installed.