First off, this is my first post. I luckly found this site tonight, so maybe I could get some guidance from you AW owners out there! I have wanted an Alienware for a few years now and finally ordered one on 29 July. My complaints are the long wait and not being told my order was awaiting my video card. Here is one of my e-mail exchanges so far.
Customer 09/18/2004 03:43 PM
Could you please give me a status (date) of when my computer will be completed. I ordered on 7/29/2004 and it's only on phase 8. When I ordered the computer online the completion date was supposed to be 8/23/04. I understand things happen, but I have not been given a reason for the delay. Thanks for your help!
Response (Alienware Support Team) 09/21/2004 02:24 PM
Dear Mr. Thacker,
Thank you for contacting the Order Status Team.
The "Estimated Date" for this order to be shipped is during the second week of October. This is because the PNY GEFORCE 6800 GT 256MB PCIE, which your system needs, is back ordered and we are waiting for it to arrive.
We are doing our best to ensure that your system will not be delayed any further.
As soon as we have further information about the movement of your order, we will be sending you an email notification.
If you have any questions, please let me know and I will gladly help you.
Best regards,
Maria Jose Lopez
Order Status Team
Alienware Corp.
The day before this last response from AW, my order moved to Phase 9 and it's been there ever since.
Go figure! I didn't like this answer or the way I was not told my order was on hold. So I called them the next day and was going to cancel my order( I tried to cancel by sending an email, but was told I had to call their customer support) She asked why and I told her that I didn't like the way I was being treated blah blah blah. She said I needed to speak to her supervisor!! WTF for! It's my order I will cancel if I want. Well, I was on hold for 8 min awaiting her supervisor and got tired of it and just hung up. Haven't heard anything since and I'm still showing up on their order status page. I do want this computer, but not the BS! Any suggestions from anyone?
Customer 09/18/2004 03:43 PM
Could you please give me a status (date) of when my computer will be completed. I ordered on 7/29/2004 and it's only on phase 8. When I ordered the computer online the completion date was supposed to be 8/23/04. I understand things happen, but I have not been given a reason for the delay. Thanks for your help!
Response (Alienware Support Team) 09/21/2004 02:24 PM
Dear Mr. Thacker,
Thank you for contacting the Order Status Team.
The "Estimated Date" for this order to be shipped is during the second week of October. This is because the PNY GEFORCE 6800 GT 256MB PCIE, which your system needs, is back ordered and we are waiting for it to arrive.
We are doing our best to ensure that your system will not be delayed any further.
As soon as we have further information about the movement of your order, we will be sending you an email notification.
If you have any questions, please let me know and I will gladly help you.
Best regards,
Maria Jose Lopez
Order Status Team
Alienware Corp.
The day before this last response from AW, my order moved to Phase 9 and it's been there ever since.
Go figure! I didn't like this answer or the way I was not told my order was on hold. So I called them the next day and was going to cancel my order( I tried to cancel by sending an email, but was told I had to call their customer support) She asked why and I told her that I didn't like the way I was being treated blah blah blah. She said I needed to speak to her supervisor!! WTF for! It's my order I will cancel if I want. Well, I was on hold for 8 min awaiting her supervisor and got tired of it and just hung up. Haven't heard anything since and I'm still showing up on their order status page. I do want this computer, but not the BS! Any suggestions from anyone?
