Perhapse i was not clear enough, here is what i heard from Sager.
Sager is offering a free repair option, with refurbished parts.
Originally Posted by Sager
LCD Screens “CAN NOT” be repaired by SAGER, LCD Screens “CAN” be repaired by the LCD manufactures or their authorized service centers. But the turn around time is normally 1 to 2 months, and often they are not repaired but just replaced with refurbish replacements, giving SAGER no control on the return screens.
In a case like what this user is faced with the LCD can not be repaired by SAGER it has to be send out, SAGER can and will replace the LCD screen with one of the “REFURBISHED” screen we have on hand. But from pass history SAGER had with cases like these, the users often worries about the screen they will be receiving, and ask if they can get a new screen.
SAGER had decided to provide such option at the cost of $250.00 to the user for the pass three years, with all of the users been very happy with such option. As the users gets a brand new screen, also because the service use screens are purchased under a different contract these screen are generally free of any pixel flaws.
This is where the misunderstanding has began, it appears that our techsupport team had started to think most users will pay the $250.00, And started to offer such option to our users and only this option without providing the complete correct details, ignoring that the screen should be replaced and send out ASAP with a “REFURBISHED” screens.
This users system will be repaired and send out ASAP unless we hear otherwise.