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Problems with RealVNC

post #1 of 4
10/25/04 at 4:48pm
Thread Starter 
I've configured RealVNC on my brother's PC so he can access it remotely when he travels. All of a sudden we can't connect to it. Someone is there now helping me troubleshoot and I am totally baffled.

-His external IP (24.5.66.57) does not respond to ping requests but I can remote admin his router
-The person there can surf the web, ping me, and connect to my RealVNC server
-His router firmware has been updated and the router reset, port forwarding is in place, Windows Internet Connection Firewall is disabled
-The RealVNC Java server on port 5800 is also not responding

It really feels like port 5900 (default RealVNC port) is being blocked by the ISP--I'm waiting for a Comcast rep on live chat now. Wondering if anyone else has any suggestions?
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post #2 of 4
10/25/04 at 5:18pm
Check to see if his local IP changed. That happens on my home machines all the time and I have to edit the Port Forwarding config. Let me know, good luck
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post #3 of 4
10/25/04 at 6:54pm
Thread Starter 
Nope. Static IP.
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post #4 of 4
10/26/04 at 5:43pm
Have you tried connecting the PC directly (bypass the router) and see if you can connect/ping the machine. If it does than it's probably some router issue.
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