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Blue Screen of Death

post #1 of 43
11/11/04 at 2:42pm
Thread Starter 
Hate to be the first to post a problem with the 9860, but . . .

When I load Yahoo chat and enable a voice chat with a friend it gives me an error saying "unble to initialize audio mixer" or something like that. I click "ok" and it let's me talk just the same. Then when playin EQ2 all of a sudden I got a blue screen of death message about a device driver. I figured it may be audio mixer related, however it was suggested that I disable my anti-virus while playing EQ2 so I disabled it and didn't get the blue screen anymore.

This isn't much of a problem since I can just disable the anti-virus before I play, but do you think it may be related to the audio drivers rather than the anti-virus software running in the background? Thoughts?

Thanks!

j3rd
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post #2 of 43
11/11/04 at 4:02pm
Thread Starter 
Well, it happened again. Immediately after I disabled my LAN connection (in the taskbar) I got another blue screen. Here is the text of the error

BCCode : 40000080 BCP1 : 854609E0 BCP2 : 850C5000 BCP3 : 850C5FF8
BCP4 : 850C55EC OSVer : 5_1_2600 SP : 2_0 Product : 256_1

C:\DOCUME~1\J3RD\LOCALS~1\Temp\WER9a0d.dir00\Mini111104-01.dmp
C:\DOCUME~1\J3RD\LOCALS~1\Temp\WER9a0d.dir00\sysdata.xml

Error Caused by a Device Driver

Thank you for submitting an error report. Microsoft is unable to specifically determine what caused the problem you reported. If you would like to try and troubleshoot the problem, please utilize the information listed below.

Looks like a hardware problem. Any ideas what I should do?

Analysis

A device driver installed on your system caused the problem, but we cannot determine the precise cause. Depending on which situation is applicable to you, do one of the following:

* If this problem occurred after you installed a new hardware device on your system, the problem might be caused by the driver for the device. If you know the manufacturer of the device, contact the manufacturer's product support service for assistance.
* Some software, such as firewall and anti-virus software, also installs drivers. If this problem occurred after you installed new software, the software might have installed a driver that caused the problem. If you know the manufacturer of the software, contact the manufacturer's product support service for assistance.
* If you don't know the driver's manufacturer and need help diagnosing and resolving this problem, contact your computer manufacturer's product support service.
* Updated drivers might be available on the Microsoft Windows Update Web site. At Windows Update, you can have your computer scanned and, if there are updated drivers available, Windows Update will offer a selection of drivers that you might be able to use. To learn more about updated drivers that might be available, visit Microsoft Windows Update.
* For information about Microsoft support options, visit Microsoft Product Support Services.

You can track this error report by clicking the Track this error report link. If you choose to track your error report, you will be notified of resolutions to this problem as they are identified.
GoTrack this error report

Additional Technical Information

* How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)
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post #3 of 43
11/11/04 at 4:40pm
did you install the drivers that came on the cd with the computer?
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post #4 of 43
11/11/04 at 6:08pm
Quote:
Originally Posted by SirBob1701
did you install the drivers that came on the cd with the computer?
If/so.. insure that they were installed in the exact sequence as statend in the manual.

Which Anti Virus software do you use?
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post #5 of 43
11/11/04 at 6:09pm
Also is SP2 installed and is your software compatible with SP2?
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post #6 of 43
11/11/04 at 8:58pm
Thread Starter 
Quote:
Originally Posted by G-Omaha
Also is SP2 installed and is your software compatible with SP2?
I didn't install any drivers. From what I thought I read the drivers came pre-installed since I ordered an OS from them (XP Pro). Is this not the case?

I'm using Norton Anti-virus part of the Norton Systemworks 2004

Thanks for you help with this. Had one instance today where the EQ2 client had a fatal error and needed to be shut down (not a blue screen, but. . . )



J3RD
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post #7 of 43
11/11/04 at 8:59pm
Thread Starter 
and yes it was XP pro with sp2
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post #8 of 43
11/12/04 at 2:24am
Not sure if this will help at all bro but luke posted this on another 9860 thread earlier on:
Just an FYI for all of you ordering with no OS, the drivers on the driver CD for video are not the latest version out. Sager is currently installing the latest drivers on all notebooks being ordered with an OS, but those who went with no OS will have to download the latest drivers from Sagers site version 67.50.
I realise u ordered with an OS but it might pay to check JIC
pce
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post #9 of 43
11/12/04 at 3:55am
Sounds hardware problem to me.Most propably problematic RAM, or Video Card.
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post #10 of 43
11/12/04 at 1:19pm
Thread Starter 
I think it is a GPU issue since last night playing EQ I didn't get a blue screen, but in game the entire computer just froze, couldn't move the mouse or ctrl+alt+del or anything. Had to do a hard reset. Doesn't that normally mean a GPU issue?

thx

j3rd
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post #11 of 43
11/12/04 at 1:44pm
Actually, just from my experience with problems just like this on Sagers (I have an 8890, and had an 8887), this sounds like a memory problem. If the memory sticks aren't paired correctly you can get blue screens and lockups in games *just* like that. Not certain that is your problem, but it is definately a possibility, if it's a hardware problem. If you eliminate all the other possibilities and think it is memory, Sager will cross-ship you new sticks, they were very cool to me about it on my 8890. They had me pay for the memory, sent it, gave me an RMA for my current sticks, when the new memory arrived I popped it in and sent the old sticks back and they credited my money back when they got it.

Hope it's something simple like this and not something more serious.

=V=
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post #12 of 43
11/12/04 at 1:48pm
Thread Starter 
Quote:
Originally Posted by Vex
Actually, just from my experience with problems just like this on Sagers (I have an 8890, and had an 8887), this sounds like a memory problem. If the memory sticks aren't paired correctly you can get blue screens and lockups in games *just* like that. Not certain that is your problem, but it is definately a possibility, if it's a hardware problem. If you eliminate all the other possibilities and think it is memory, Sager will cross-ship you new sticks, they were very cool to me about it on my 8890. They had me pay for the memory, sent it, gave me an RMA for my current sticks, when the new memory arrived I popped it in and sent the old sticks back and they credited my money back when they got it.

Hope it's something simple like this and not something more serious.

=V=
Did that fix the problem for you? No more locking up?
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post #13 of 43
11/12/04 at 2:51pm
J3rd, check Nvidia's site..a new driver was released on the 9th for Nvidia cards, and EQ posted the game wouldn't run correctly without it... Also check to see if there is an update for the sound. Do a test, diasable sound in your hardware manager, including half/full duplex if your not on a modem. Run the game again and let me know if its still crashing on you... EQ2 has ALOT of sound to process with all the voice overs and it has been causing problems with some peoples systems and EQ recommends making sure you have the latest drivers..
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post #14 of 43
11/12/04 at 2:53pm
Im ordering sunday night by the way...probably second day air so next week we'll know if its just something wrong with yours or if there is a issue somewhere for both of us.. Im guessing though its driver related..
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post #15 of 43
11/12/04 at 3:07pm
Second thought though..I'll probably order a gig and order more memory later..im to damn cheap heh
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post #16 of 43
11/12/04 at 4:36pm
Thread Starter 
Thx Syn, I'll try that!
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post #17 of 43
11/12/04 at 5:01pm
do all possible combinations of your ram sticks - assume two sticks A and B

Try with only A - two times - once in each slot
Try with only B - two times - once in each slot

this will help you confirm RAM problem / Ram Slot problem

It doesnt look like a GPU problem from the message you posted. It is either RAM or the Wireless card. What is the IRQ of the card and are there any other devices sharing the IRQ with the wireless card?
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post #18 of 43
11/12/04 at 5:40pm
Quote:
Originally Posted by J3RD
Thx Syn, I'll try that!
Hope it works for you.. Im doing various tests now with the sound...my motherboard is a few years old so no more updated drivers..i'll probably have to disable it and buy a PCI sound card like sound blaster. Do me another favor, once you turn your sound on again, run the same test you did last night at high performance in the game..I think you were running at high quality..trying to see again the size of the page file and cpu usuage.. I don't think its the 9860 that's a problem or the gpu..I think EQ is a little under on the ram requirements...that game is a memory whore if i've ever seen one.. loads of fun though

What server are you on.. im on the first rp server..
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post #19 of 43
11/12/04 at 5:42pm
Hmmm...my forum posts are getting really buggy..
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post #20 of 43
11/12/04 at 5:47pm
Sorry for the double post, I tried to edit it and it posted it twice...tried to delete it and the option is gone for me... Can anyone else edit or delete their posts?
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