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Blue Screen of Death - Page 2

post #21 of 43
11/12/04 at 5:54pm
cleaned up
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post #22 of 43
11/12/04 at 6:04pm
Thanks Myrkat..
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post #23 of 43
11/12/04 at 6:35pm
Thread Starter 
The IRQ of the Ethernet NIC is 21 and the Wireless NIC is 17. The blue screen happened when disabling the Ethernet NIC.

I forgt how to view all my IRQ channels to see what's on what, I just found these individually. . .

PC Torque said it'd be best if I contact Sager so I emailed Sager support, hope it's all it's supposed to be
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post #24 of 43
11/12/04 at 7:28pm
Quote:
Originally Posted by J3RD
The IRQ of the Ethernet NIC is 21 and the Wireless NIC is 17. The blue screen happened when disabling the Ethernet NIC.

I forgt how to view all my IRQ channels to see what's on what, I just found these individually. . .

PC Torque said it'd be best if I contact Sager so I emailed Sager support, hope it's all it's supposed to be
Keep me posted how things come along..in the mean time we'll be running various tests on our desktops.. a game with a min of 1 ghz cpu shouldn't have a 2.4 maxed in usuage I wouldn't think..
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post #25 of 43
11/12/04 at 8:06pm
I think it might be a SP2 problem J3RD.. been doing some checking and alot of people with sp2 said they had crashes.. then removed sp2 and it ran fine.. reinstalled sp2 and crashes again..
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post #26 of 43
11/12/04 at 8:43pm
Thread Starter 
Well Sager suggested updating the BIOS, they said the current version fixed some bugs. I'm nervous to update the BIOS for fear it will make things worse and I'm SOL.

I've disabled a bunch of programs that are running in the background on my machine and see if that helps. There was about 5 audio programs running in the background at startup lol.

Sager also said I could swap memory out to different slots to see if that helps, like gsferrari suggested to see if it's a RAM issue so I may try that if it keeps happening.

Do you think I should update the BIOS, GPU drivers??? I had a very bad experience doing that with my old Dell 600m which led me to these forums which led to the purchase of this machine so I'm nervous about the BIOS stuff.

j3rd
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post #27 of 43
11/12/04 at 10:02pm
Quote:
Originally Posted by J3RD
Well Sager suggested updating the BIOS, they said the current version fixed some bugs. I'm nervous to update the BIOS for fear it will make things worse and I'm SOL.

I've disabled a bunch of programs that are running in the background on my machine and see if that helps. There was about 5 audio programs running in the background at startup lol.

Sager also said I could swap memory out to different slots to see if that helps, like gsferrari suggested to see if it's a RAM issue so I may try that if it keeps happening.

Do you think I should update the BIOS, GPU drivers??? I had a very bad experience doing that with my old Dell 600m which led me to these forums which led to the purchase of this machine so I'm nervous about the BIOS stuff.

j3rd
Yes keeping the bios updated is always good. Flashing it like a windows program can be dangerous..I'd ask Sager exactly how you should flash it..we use to flash through dos..amazing how dos can sometimes be superior heh

I'd try the memory first, if that doesn't work ..dump sp2 you can always put it back later if that isn't the case.. make sure you have the latest nvidia drivers and whatever sound card drivers you need..if none of those work..i'd seriously consider flashing the bios with Sagers help since your nervous about it..have them walk you through.. Let me know how it goes
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post #28 of 43
11/12/04 at 11:33pm
I had the same problem when I first got my 4780 a year ago. It started as random lockups and ended up not booting at all after about 3 days. I sent it back for a RMA and they replaced the ram it's been fine ever since.
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post #29 of 43
11/13/04 at 1:24am
Post after you do what I suggested - talking about the problem without working on a solution is useless. You will have to flash the bios at some point of time or the other but this is a painless procedure. If you know how to install an OS then this is a piece of cake.

I still suspect the wifi/ethernet hardware...ive personally never had a problem with them before but evidence points strongly their way. I hope it is the RAM - why? because this way your solution will be faster and cheaper...you can ship the busted RAM as a cross shipment to Sager's new RAM...

I hope its the RAM but I feel it is the motherboard/ethernet/wifi hardware
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post #30 of 43
11/13/04 at 1:53am
Do what GSFerrari said.

I'm glad he pointed out that test, I forgot to put that in my first post, I was on my way out the door to work this morning. If it's RAM it will be easy to tell using his test.
That's how I discovered it was the problem on my 8890. And yes, when they sent me new paired RAM it completely fixed the problem.

Good luck!

=V=
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post #31 of 43
11/13/04 at 4:01am
Thread Starter 
thanks for all the advice I ran the RAM test and here are the results, I hope you can guys can help me decipher.

I have 2 sticks of 512mb ram. There are 4 slots for ram so I'm assuming these are paired in slots 1 and 3. As gsferrari says I'll call em stick A and B and slot A and B.

I've been playing EQ2 and have been getting the occasional blue screen or freezing at random times. Also got a blue screen when disabling the LAN in the taskbar tray.

Fired up EQ2 tonight and played for a bit and got a blue screen so I decided to pull out the screwdrivers once and for all.

Stick A in slot A: Loaded eq2 and the computer just restarted itself while loading the game. Tried again and again and eq2 would either just shut down to the desktop or give me an "EQ2 Client application has encountered an error and needs to close, yada yada" Never even got in to play the game

Stick A in slot B: Loaded eq2 and played the game for about 7 minutes when eq2 got the "eq2 has encountered a problem and needs to shut down, yada yada"

Stick B in slot A: Loaded eq2 played for about 2 minutes got a blue screen, computer restarted before I could read what it said and on restart Windows error reporting came up, I reported the error and it then brought up a browser which said the error was caused by a device driver.

Stick B in slot B: Loaded eq2 and computer freezes on the loading screen. Had to do a hard reset. Tried it again, same thing. . .

Thoughts?

Personally I wouldn't think I had two bad stick and two bad slots and I find it strange that on average I can play for much longer with the full 1gb installed before I get the errors.

Sager sent me the BIOS upgrade and told me to copy it to a dos disk and boot from it. They said it was a new video BIOS for the video card on the Motherboard (direct quote from Sager: Here is the video Bios, it for the video card on motherboard, please unzip it to a DOS, Windows 95 or Windows 98 boot disk and boot up from it. We do notice some little bugs on the previous video Bios and it is recommended to update it)

Thanks in advance for your suggestions and thanks in arrears for your help already.

j3rd
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post #32 of 43
11/13/04 at 12:52pm
try some other game - try several games and see if you can reproduce the problem.

It can also be software issues - memory management problems in the EQ game.

Eliminate everything but do it fast because you dont want to spend an entire week with a phut laptop. Identify problem by Monday and ask for cross shipment of a replacement laptop while you work on IE with this one

If it is RAM then your life is made easier...

If it is software - you can go take a whoooopie! punching your fist in the air

At this point of time - I am calling the software on this one...

as for BIOS - maybe...flash it anyway
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post #33 of 43
11/13/04 at 1:01pm
Thread Starter 
I might say it's software myself, but for the blue screen when I just disabled the NIC card. . .

I'll try some other games
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post #34 of 43
11/13/04 at 4:36pm
Quote:
Originally Posted by J3RD
I might say it's software myself, but for the blue screen when I just disabled the NIC card. . .

I'll try some other games
Try Far Cry or Doom3... especially doom3 if you have it..its optimized for the 6800 series cards.. as graphics intensive as I thought those games were.. EQ2 chews them up for lunch..
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post #35 of 43
11/13/04 at 8:10pm
Thread Starter 
I don't have Far Cry or Doom 3 unfortunately. I ran Warcraft III for an hour or so with no problems, but it's only Warcraft III

I created a DOS bootdisk and put the files on there that Sager sent me and upgraded the BIOS. Looks like it upgraded the NVidia Firmware from what I could catch. Hope it works, if not I'll turn into the Gov. of Caleefornia and say "I'll be back"

j3rd
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post #36 of 43
11/14/04 at 3:36pm
Thread Starter 
BIOS updated successfully. Still crashing, actually doing stranger things now than before. . . contacted Sager to return it. I think I got a lemon unfortunately, no one else seems to be having problems with their 9860. I'm just burned out on troubleshooting this $3k machine :/ It works so beautifully (until is crashes) but I use my computer for work and personal so I'm now a week behind at work since spending so much time with drivers, updates, BIOS, memory configurations. . . I can't afford to lose any more time with an unstable system. I'll be back with a new 9860 soon I hope thanks for all your help and suggestions folks

Hope Sager doesn't give me any problems since I'll be getting a 9860 to replace this one eventually.

j3rd
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post #37 of 43
11/14/04 at 5:31pm
Quote:
Originally Posted by J3RD
BIOS updated successfully. Still crashing, actually doing stranger things now than before. . . contacted Sager to return it. I think I got a lemon unfortunately, no one else seems to be having problems with their 9860. I'm just burned out on troubleshooting this $3k machine :/ It works so beautifully (until is crashes) but I use my computer for work and personal so I'm now a week behind at work since spending so much time with drivers, updates, BIOS, memory configurations. . . I can't afford to lose any more time with an unstable system. I'll be back with a new 9860 soon I hope thanks for all your help and suggestions folks

Hope Sager doesn't give me any problems since I'll be getting a 9860 to replace this one eventually.

j3rd
Glad your still going to stick with the sager. I know how fraustrating it can get.. i've been kicking myself now for buying the 6800 in my desktop... but like you all my problems are only EQ2 related. Everything else runs like a dream on my desktop...The only thing I know for sure now is EQ2 has a big memory leak and is not utilizing the ram correctly..hopefully they will fix this in a patch soon..
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post #38 of 43
11/15/04 at 1:13am
I ordered my 9860 last week with 2gig's of ram. 4 - 512mb chips seems like a gamble to me now

As soon as it arrives, I'm going to slap winxp pro on it and run 3dmark05/03 and some Maya render tests for a few hours to really push the system to the limits.

Looking forward to seeing the system chug while playing Doom3 with Maya and photoshop open in the background
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post #39 of 43
11/15/04 at 6:26am
okay now I am in choice

I have 4k in about March time to play with...one laptop is sold already area 51-m Alienware in blue, mines gotta be either the Sager 9860 the lovely pci-express system or the new Alienware 7700...choices
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post #40 of 43
11/15/04 at 12:30pm
AWN- Honestly, 4 months from now there will be bright shiny new things to play with. As far as your current two choices, the Sager 9860 and the Alienware 7700 are the same machines (except the AW rig has pretty alien eyes). Other than that they are the exact same machine. Save yourself several hundreds of dollars and just get the Sager.
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