The one thing that stands out the most with some ongoing complaints against Alienware is the lack of information concerning how Alienware resolves any issue that comes up. Support is outstanding. Alienware makes getting any needed support painless. At this forum, you can expect to see a vast number of complaints or ongoing issues with an Alienware system. There are also quick fixes to almost every small issue that can arise. Whatever the numbers are that Alienware sells each month, the number of happy owners is the majority. and that is not to lessen anyones ongoing issue or complaint. There have been a lot of Alienware owners that have passed through this forum and most of them are too busy internet surfing, downloading stuff, working, or gaming to bother hanging out in an Alienware forum telling everyone how excellent the Alienware system is. Don't brush aside stories of complaints but don't accept a couple complaints as the whole picture. There are a lot of places on the internet that offer only Anti-Alienware information. Be smart enough to see through that to the reality that Alienware could not possibly have the reputation of a Top Shelf high performance computer system if everybody hated them.
post #21 of 22
11/16/04 at 10:06pm