[quote=Senseless]As I sat here and read everyones post on thier experiences, I thought to myself that maybe some people just like to complain because they hate AW. I thought how could a machine that goes through 14 phase be defective and not to mention the great reviews on it.
Well I got my Area 51m yesterday.....had some questions I posted on the case itself and then the internal wireless. I resolved those issue..........Spend 4 hours loading software onto the machine, games and work applications. Once I was done I decided to load one of my games up and see how it ran. So I loaded up Dark Age of Camelot and noticed that I had graphic issues on the screen..."artifacts Alienware calls it". I decided to test a second game before thinking I needed to re-install first game. Same issue with Battlefield1942.
At this point it was late and I decieded to sleep on it. I came into work with it and called Tech support. I spent 1 hr and 30 min trying to go through thier process of narrowing the problem down. Then he says well we have went through everything now I need you to reformat the HD and reinstall XP..............At this point I got really pissed becuase I spent 4 hours the night before loading software......He said he has to cover every basis before they think the video card is bad. So I went ahead and did it and re-installed everything (what a pain in the ass when you buy a $2500.00)
So now they state ok we think you have a bad video card...........We are going to replace your card. I was like great thanks, let's do this.......Then he says you should have your new card in 5 to 10 business days. I said what the hell are you talking about. You sold me a bum machine and I went through all this crap above why do I have to wait 5 to 10 ........I said for $2500 you should put someone on a plane and fly it out here. He then comes back and says well the best I can do is 2nd day........still not happy with it I accepted it......and I fought this issue, but they said they have no overnight service.
Based upon not having overnight service, my experience with customer service ranked 2 on a scale from 1 to 10.
I guess in 4 days I'll find out if that fixes it............What I wont do is send this in to the depot to get fixed, since its not even 24hrs old in my hands I'll return it for a refund or demand a new one.
"Reinstall Windows" is the usual reply.
Because Windows is just such a terrible OS.
I'm really thinking about a move to Mac. Its rock solid and "support" never seems to say "Reinstall OS X".