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Operating System not Found

post #1 of 34
Thread Starter 
Well, I recently bought a 9860, and it was working great for a day. I did purchase Windows XP Home Edition with this notebook, but now I appear to be having issues.

At one point, I was getting funny glitchy images on the screen during boot-up. It would make the simple white words during the boot-up phase unreadable, and looked quite worrying.

Eventually, the computer stopped booting up altogether, and I got the blue screen of death. I let the system sit for half-an-hour worried that maybe it was just over-heating or something, and I needed to give it time to cool off. When I turned it back on, the funny glitchy graphics and lines went away, but now during boot-up I get this "Press Crtl-R to enter fastbuild<tm> utility" message during the boot, and if I just ignore it, it goes to a blank screen, which eventually pops the words "Operating System not Found".

It appears to be a Hard Drive problem. For one, the fastbuild utility seems to have to do something with the hard drive, but anything I do with it doesn't effect if the operating system loads or not.

Second, when I pop the recovery CD in, and try installing XP again, it can't find any drives to install it to.

Lastly, when I go through the recovery console, and type "BOOTCFG /ADD" I get the message "Error: Failed to succesfully scan disks for windows installations. This error ma be caused by a corrupt file system, which would prevent bootcfg from successfully scanning. Use chkdsk to detect any disk errors.

With "CHKDSK", I get the message "The volume appears to contain one or more unrecoverable problems."

And non of the commands so far seem to want to contribute to fixing the problems in the repair console.

So, I'm bummed here. I'm hoping this problem can be fixed without me having to get another HDD, if that's the way this is going. Recommendations, solutions?
post #2 of 34
Were you configured as RAID or Non-RAID? From the "Fastbuild" prompt, it appears as if the BIOS thinks that you are configured as RAID. I believe that the RAID/Non-Raid are now in the BIOS (For the 9860) rather than on Dip Switches (Earlier Models). I would check this first - Maybe BIOS got reset for some unknown reason.
post #3 of 34
did you get the RAID configuration?

It sounds like you did and it sounds like either one or the other drive is bad, or the RAID controller is misconfigured.

How you fix it, depends on the answers to the above. you will need to enter the fastbuild utility (if you have RAID), and set up the RAID. If you're lucky, and its just a bad config, you may be able to recover the existing setup.

Or, you may have to create a new array, then reinstall (if the drives are both good).


This is why computer makers should avoid RAID like the plague.
post #4 of 34
we seem to be following each other around today, G-Omaha
post #5 of 34
Thread Starter 
I shouldn't have any raid. I only have one hard drive, a 60GB at 7200RPM. And I've already resorted to deleting an array in the fastbuild utility, and making a new one. The result wasn't different; the boot up still gives me the "press ctl-r for fastbuild..." and then the "Operating System not Found" message.

I'll try and have a look through the bios. Anything specific I should be looking for there?
post #6 of 34
Thread Starter 
Well, in the BIOS, "ADVANCED > RAID/ATA Mode Select: [RAID Mode]" was selected. Should I have it [ATA Mode], Disabled or leave it?
post #7 of 34
You should have the ATA mode enabled.
post #8 of 34
Thread Starter 
Well, that got rid of the who fastbuild thing. However, I still get the "Operating System not found" message.
post #9 of 34
Thread Starter 
Well, that got rid of the who fastbuild thing. However, I still get the "Operating System not found" message.
post #10 of 34
Quote:
Originally Posted by Verrin
I shouldn't have any raid. I only have one hard drive, a 60GB at 7200RPM. And I've already resorted to deleting an array in the fastbuild utility, and making a new one. The result wasn't different; the boot up still gives me the "press ctl-r for fastbuild..." and then the "Operating System not Found" message.

I'll try and have a look through the bios. Anything specific I should be looking for there?
I'm not sure that this did/did not effect anything. I odn't know the internals of what happens when you make a RAID device the boot disc, stc. I suspect that the boot sector on the HDD has be "fowled" and this could be the cause of the Op Sys Not Fnd message. However, I just don't know for sure.

I might really mean that you need to install the operting system to get things working.
post #11 of 34
Thread Starter 
Oops. Double post. -_-

Well, here's my process of installing windows.

When I get to the "Operating System Not Found" message, I pop in the recovery windows CD that came with the 9860. It loads up setup, loads a bunch of crap, and then I get to the setup menu.

I select the "To set up XP now, Press Enter" option. I accept an agreement. Then I get this:

"The following list shows the existing partitions and unpartitioned space on this computer."

It gives me a list of four options, which all say "Unknown Disk <There is no disk in this drive.>"

If I press enter, I get this error message: "A problem has been detected and windows has been shut down to prevent damage to your computer."

The only way I can see of solving the problem is through the repair console, but I have no idea how to operate it effectively.
post #12 of 34
Thread Starter 
In all the errors is mentions the file, setupdd.sys, sometimes even blaming the file.
post #13 of 34
It sounds like your hard drive may have fizzled. Get your reseller on the phone and see if they have a suggestion.
post #14 of 34
I received my 9860 today and also have a hard drive issue, also with the 60GB 7200rpm drive. BIOS does not see the drive, although the promise driver during startup does, and Windows setup doesnt see it either. While Im waiting for the tech support manager to call me tomorrow, it was suggested that I look for a jumper on the motherboard that enables 'Supervisor Mode' in the BIOS, which currently says its in 'User Mode' and wont let me alter many of the settings, including non-auto IDE config. When I pulled the hard drive out to look under it, I noticed that it has no jumper and defaults to device 0, which concerned me because BIOS reports my optical drive as being IDE 0 (whatever happened to master and slave?). Hoping this was the conflict I switched the optical drive to the second bay, which then showed up as IDE 2 in BIOS, but it still does not see the hard drive, and the promise driver still does. I then reseated both ends of the IDE ribbon and changed the drives position on the ribbon but to no avail. So I think Ive pretty well determined that its a bum hard drive, but Im still hoping that the tech manager can help me fully access the BIOS settings and resolve it through configuration.

The drive is Hitachi Travelstar 7K60, BIOS is Phoenix cME FirstBIOS revision 1.00.P04a.
post #15 of 34
Quote:
Originally Posted by Verrin
Oops. Double post. -_-

Well, here's my process of installing windows.

When I get to the "Operating System Not Found" message, I pop in the recovery windows CD that came with the 9860. It loads up setup, loads a bunch of crap, and then I get to the setup menu.

I select the "To set up XP now, Press Enter" option. I accept an agreement. Then I get this:

"The following list shows the existing partitions and unpartitioned space on this computer."

It gives me a list of four options, which all say "Unknown Disk <There is no disk in this drive.>"

If I press enter, I get this error message: "A problem has been detected and windows has been shut down to prevent damage to your computer."

The only way I can see of solving the problem is through the repair console, but I have no idea how to operate it effectively.
ATA Mode is what you want

The 4 Unknown Disks are from the Card Reader and causes the error when you try to scroll down. It can't find the Promise Drivers. I think your WinXP is messed up so you will have to reinstall. If you have the USB Floppy then follow the instruction in my Reiview.
http://notebookforums.com/showthread.php?t=50726
post #16 of 34
Thread Starter 
My system didn't come with a floppy disk. However, it did come with a USB Floppy Drive.
post #17 of 34
Quote:
Originally Posted by Verrin
My system didn't come with a floppy disk. However, it did come with a USB Floppy Drive.
You need to make your own floppy disk using the files off the Utilities CD.
post #18 of 34
Thread Starter 
Do I use all the files under Drivers/raid/ata, or do I use all the files under drivers/raid/ata/winXP? Since under the ATA folder, there's a folder with windows2000, I'm not sure if that will interfer or not.
post #19 of 34
Quote:
Originally Posted by Verrin
Do I use all the files under Drivers/raid/ata, or do I use all the files under drivers/raid/ata/winXP? Since under the ATA folder, there's a folder with windows2000, I'm not sure if that will interfer or not.
You need all the files in but not including the ATA folder. You don't need the readme.txt but you might need both Win200 and WinXP folder because the driver will be looking for both and might cause an error. If it does not see a txtsetup.oem in the root directory then it won't work.
Win2000 - folder
WinXP - folder
txtsetup.oem
ulsata
post #20 of 34
Thread Starter 
Yay! Windows successfully reinstalled! It looks like I got a critical error when I was booting during the crazy screen mess up.

I think there might be a problem with my video card. I can see buffer lines and crap when I leave the computer on to long. Right now, every time I try to install the nvidia drivers off my CD, I get a critical error which causes my computer to shut down.

I'm downloading drivers off the sagar site right now, thinking that maybe my drivers are corrupt or something on the CD. I'm not sure, but once I tried installing the video card drivers, all this crazy crap started happening.

This is what caused the windows error in the firs place. >.<
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