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What is deal with Sager and Resellers?

post #1 of 14
11/20/04 at 6:06am
Thread Starter 
Hey,

I bought a 9860 from PCTorque mid last week and specifically requested to be informed if it would take longer than 5 business days to ship out. No word on a timeline, but I was told it would most likely ship out this week.

So after a few e-mails with PCTorque there is still no difinitive information, except that I am supposed to receive notification via e-mail when it is shipped.

No e-mails received... so I call Sager and talk to a guy there who is the rep for PCTorque and after talking to him he tells me that the router I ordered with it (which I thought was actually internal) will delay it till next week. So I tell him to cancel the router. So he does, and tells me I'll get a refund on that, and that he'll definitely be shipping it out on Friday (today).

No e-mail today, so I call in and talk to the same guy, he tells me it will definitely ship today. I ask him again if I am supposed to receive notification, he says yes.

No notification today, so I have no idea what is going on.

My question is, since this is an expensive item, why doesn't PCTorque/Sager have more reliable ship dates? And if those dates are not reliable, why am I being missinformed by not only the PCTorque staff, but also the Sager staff?

I've read nothing but good things about both companies, but i'm growing weary of this since I needed to replace my current laptop this week, and am now in a sticky situation.
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post #2 of 14
11/20/04 at 7:53am
The shipping email you are waiting for comes from PCTorque.
They send it when they get the tracking info from Sager/UPS which occurs at midnight of the day after sager ships it.

Timeline appears to be.
You order
PCT sends order to Sager
Sager builds (3-4 days)
Sager ships and sends PCT shipping email (next day or 2nd day gets you laptop w/i a day of receiving PCT email. Unless its the weekend like in my case causing me to wait till Tuesday now)
PCT receives shipping email from Sager 12am next day
PCT sends shipping email (1 day after sager ships and they receive the tracking info)
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post #3 of 14
11/20/04 at 7:59am
like what Zyp said, I believe E-mail notifications won't come till the following business day, so w/ the weekend coming up, I'm sure u will receive your tracking info/e-mail monday but it probably did ship on Friday...
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post #4 of 14
11/20/04 at 8:04am
Mine shipped today but PCT hasen't sent me the email yet. They will do so monday since they got the shipping info from Sager saturday morning 12am.
ETA with 2nd day shipping is Tuesday (which dosen't quite figure with the weekend and all)
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post #5 of 14
11/20/04 at 8:18am
I got my Tracking number from Luke in a PM here last night.

The last shippment from Sager is scheduled to arrive at PCT on Wednesday of next week. Day before Thanksgiving.
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post #6 of 14
11/20/04 at 9:49am
LOL - when I bought my first Sager - I got the shipping information a few hours before the lappy was delivered

Worry not...
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post #7 of 14
11/20/04 at 12:03pm
Quote:
Originally Posted by Zypherys
Mine shipped today but PCT hasen't sent me the email yet. They will do so monday since they got the shipping info from Sager saturday morning 12am.
ETA with 2nd day shipping is Tuesday (which dosen't quite figure with the weekend and all)
Zypherys, how did you find out your laptop shipped today?
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post #8 of 14
11/20/04 at 2:55pm
A LOT of them went out yesterday. Luke worked late to try and get a few tracking numbers out early to cut down on the people flaming the forums, but our policy is the tracking numbers are sent out the morning of the next business day from the order shipping. The reason it's like this is because they need to be verified on the UPS website as scanned in correctly. UPS doesn't get this done usually until early the next morning. While he got out a few of them around midnight or so, most of them still were not showing up on the UPS website as expected. We could just send out reported numbers without confirming, but they are sometimes incorrect or didn't make the truck for some reason, so we need to wait to double check.

So, let's all relax, tracking numbers for Friday's ship list will be sent out no later than Monday morning.
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post #9 of 14
11/20/04 at 2:55pm
Quote:
Originally Posted by villious
Zypherys, how did you find out your laptop shipped today?
Luke told me friday after it shipped and the tv tuner delay email went out. I commented on it and he told me.

Sent me the tracking in PM lastnight too, so now I am just awaiting its arrival
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post #10 of 14
11/20/04 at 3:19pm
what the hell are you talking about "internal router" ????? NO SUCH THING.
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post #11 of 14
11/20/04 at 3:43pm
I actaully recieved my tracking number and laptop on the same day. No complaints whatsoever. Now I just need to figure out what to play with first.

-Yo
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post #12 of 14
11/20/04 at 6:44pm
Thread Starter 
Okay, that puts my mind slightly at ease... but again, it's an assumption. :-)

As for the internel router thing... i've been out of the loop... i had no idea there was no such thing as an internal router, so when i saw it on the PCTorque list for network devices i thought it would be cool to have an internal router in the box.

Anyhow, I did get 2 day worldwide express so hopefully I will get a tracking number by monday, and a laptop by tuesday.
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post #13 of 14
11/20/04 at 9:48pm
Not to start a class on networking. But there is no such device. It would defeat all layer 3 networking.
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post #14 of 14
11/20/04 at 10:41pm
Thread Starter 
I just figured it could be used as a wireless router for other machines.

So if I were lanning, or even in an office, I could use my internal network card for the internet connection, and broadcast internal ips to other wireless cards. That would be pretty sweet.
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