hello, hello. first time poster. first time alienware owner.
my alienware 51m was not supposed to arrive until january 17th, but i got an early "christmas suprise" when fed ex came with my new laptop. thing is, the second time i turned it on to try it out -- i got a black screen. this has been happening every time i turn it on. i hear windows boot up noises and tunes, but no picture. after turning it on and off about...4 or 5 times, it works.
i've been talking to tech support ever since it arrived, and there is still no solution. first i was told my battery was not "primed" and to try using the adapter only. still black screen. then i was told to reseat my video card. now i am being sent a new video card (ati r9700), as well as a tech guy being sent to my home to install it and check out what's wrong.
haven't been able to mess around with my new aw. this boot screen is frustrating me to no end. i hope it's just the video card.