Take my word for it: Don't EVER by a Dell product. We have had nothing but trouble with an Inspiron 5150. I did all the research, read all the reviews and decided to take a chance anyway. Well, I got burned. We bought a new laptop in July for my son, who is a freshman at Penn State. I got him the top of the line in everything, spending $2500 on a state of the art laptop. A week after he started using it at college, the screen went bad. I called Dell to ask for a new one. They said that according to the fine print in the warranty, they would not give me a new one but would send me a refurbished one. I did not buy a refurbished one, I said. I want a new one. You're out of luck, their service person said. It took THREE WEEKS to get a new screen. Finally it was replaced. Then my son added his Palm Pilot to it, which blew out the motherboard. Another call to Dell. They sent out a repair person (two days later) who showed up with the wrong part. Since my son is a college student with a schedule, he gave the repairman specific times to come to his dorm room. Twice now, the repairman showed up late and missed my son, who was in class. Now, the repairman says we have to call Dell again, because he now considers the call to be closed.
I'm not making any of this up. My son has been in college for 10 weeks and because of Dell's crappy product and incompetent repair service, he has been without his laptop for SEVEN weeks. I have no recourse, other than to tell others of my experience. I read all these reviews before I bought his. I figured, that can't happen to me. It did. I told the Dell people the only recourse I have is to spread the word far and wide about what a lousy company this is. So this is all I can do. I hope Dell sees this. My name is Jack Howard. edited out ph number. I will never buy another Dell product for as long as I live. And this comes from a regular customer of Dell. Please don't make the same mistake I did. Go to another product. Buy anything other than a Dell. To Dell: Fool me once, shame on you. Fool me, twice, shame on me.
I'm not making any of this up. My son has been in college for 10 weeks and because of Dell's crappy product and incompetent repair service, he has been without his laptop for SEVEN weeks. I have no recourse, other than to tell others of my experience. I read all these reviews before I bought his. I figured, that can't happen to me. It did. I told the Dell people the only recourse I have is to spread the word far and wide about what a lousy company this is. So this is all I can do. I hope Dell sees this. My name is Jack Howard. edited out ph number. I will never buy another Dell product for as long as I live. And this comes from a regular customer of Dell. Please don't make the same mistake I did. Go to another product. Buy anything other than a Dell. To Dell: Fool me once, shame on you. Fool me, twice, shame on me.
and may you have better luck in your future purchases
