wow... - Page 2

This is starting to look like people who don't know a thing about computers are starting to complain again. One question, did you have the power cord plugged in when you left your computer? If not, then it is pretty obvious what happened, your battery died. If it was plugged in then you either have a bad power pack (which is easily replaced, and happen in way less than three months, try more like less than a week) or there is a problem with your mobo and getting power. Which is also easil replaced and would take less than a week to send it and get it back. At most two weeks but I doubt it. I sent mine back and had it back in about a week. So stop with your bs I know nothing so I am going to complain. You guys who think Alienware is bad and Dell is good? Ever talk to their customer service? I spent numerous hours with them with my p.o.s desktop i got from them. With in the first month the dial modem that came with it stopped working, Dell wouldn't replace it just told me to take it out. Then the motherboard and the processor just stopped working and they sent us a new motherboard and processor which also don't work but I am beyond the warrenty period so I am screwed with that. They won't help me. The last time I talked to them I talked to someone in India who didn't even speak English! What the heck is up with that? At least with Alienware you talk to someone in the US. It wasn't until I got bounced around to 30+ different people in India that they transfered me to a "level 2" customer service rep. That is what they called it. This guy was actually in the US and didn't do a damn thing for me, he told me it was Windows that was having the problems. So, he gave me Microsofts number. I called MS and guess what they said about Dell, they make crap machines and will go out of their way to not help you. No, joke that is exactly what he said to me. After we proved beyond a shadow of a doubt that it was not windows error he had me call Dell back and prove it to them. Well, all Dell said pretty much was too bad, we can't help you then. When I called Alienware for any problem I have ever had I have talked to one person the whole time, they spoke english, and guess what they helped me and knew what they were talking about. You guys are completely rediculous. Why don't you get off your lazy butts, get a little patience, and send it back to get it fixed instead of complaining that it did not go the way you wanted it to. Grow up.

AMEN and HAllluyaH!!!!!!!!!!!!!!!

I had a Dell 3 year onsite warranty and complete care protection. They fixed everything on site within 48 hours. They overnighted me any part i needed next day by 10am. They didn't make me jump through hoops. I just said "it's broke" and they had the part out to me. 7 days before the warranty ended there was some cosmetic damage to the case. They replaced the entire plastic chasis for me, no questions asked. I did have to send it to dell for that though. They provided me a box, next day air slip and had it back to me in 5 working days. They easily gave me the best warranty protection and service I've ever had.

Matt

Dells r 4 dormroom webcam pervs...I should know I used to be one. (in da day)
Alienwares are for adults that like the finer things in life now....such as (well yknow).

Another good example of some working and being serviced fine, and others having bad experiences. I had onsite warranty and complete care on the iXPS I sent back. They made me jump through hoops, told me the fans were user replacable, wouldn't send a tech onsite, had me disassemble the palm rests, keyboard, other internal organs, and didn't even have the right specs to walk me through what screws needed to be removed. After losing a screw in the laptop and being told is was my problem to find the screw, I sent the laptop back and indicated that it was now their problem. Again, not bad mouthing dell here, just supporting my earlier point. My entire family owns dell desktops, never had to call support in 10 years (then again, they usually call me).

All manufacturers will have their bad examples, and almost all of these examples will find their way onto forums such as this, a large part of the good reviews will not...

I guess you're not aware of this, but even the large companies such as IBM and Dell don't send their own employees out to look at your computer... they do what's called outsourcing, and get a local tech to come out and take a look at your computer.

I'm on my fourth Alienware product...and still flying high.... There are tons of people you dont hear about who have zero problems with their alienware, mostly because people are more included to write about their PROBLEMS and trying solving them, rather than a PC that runs perfectly... how much tech support do you think Dell has in 1 day? for a company that size, i bet a lot...

I really know nothing about AW, so from an outsiders perspective...

I don't think one basically DOA computer such as the OP's should be an indictment of an entire company. It's electronics, and sometimes parts fail. You can do tons of QC and for whatever reason, something just stops working. It happens to every company, big, little, cheap or expensive. I think the best you can hope for is that a company that charges you a premium will choose the components least likely to fail, choose a design that on average will give you reliability and performance, and lastly--and most importantly--take care of you when something goes wrong.

I don't know about the first few issues, since I don't know much about AW, but I will say that if AW does charge a restocking fee on a de facto DOA computer, that would stink. The best measure of a company is how they deal with problems, IMO. I don't know if this is a rare or isolated case or we are just hearing a biased story from a disgruntled buyer. I'm a biologist so I would need more data to make a decision about AW and their service. Every company, like others have said, have their horror stories. The only caveat I have is that I've I'm going to pay 150% more for a computer, I'd expect a minimal number of service-related horror stories.

Okay, back to the safe confines of the general notebook discussion forum....

(BTW, I replaced my dell with an Asus)

in industry its the complete oppisite

What is the current status with your computer system?

Hope you are able to fix your car issue soon.

Heh I agree...restocking fees are a joke. And they should have faith in Uniwill/Clevo and whomever elses products they rebadge as their own since they charge a premium for them.. However, the issue with restocking fee should have been researched. Then no surprises. There is no such thing as a company not putting out a few lemons every now and then.. doesn't matter who made it..