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| Tech Support at eMachines leaves something to be desired, they should have been able to quickly diagnose the problem - especially since I gave them all the information needed. Instead thier reply is that Microsoft has addressed these issues... |
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| BTW, last week I called eMachines tech support to discuss the SP2 upgrade problem. The guy refused to admit that the SP2 issue was a large scale problem or even that it involved the BIOS. Their standard line is that "it is a Microsoft problem, not an eMachines problem." |
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| Finally, it is frustrating that eMachines won't provide this basic and fundamental level of support. I really like my 6805 for its performance for the money but their failure to support us with an os upgrade as fundamental as sp2 is .... well ridiculous! |
Alot of people there don't really understand whats causing the actual problem, to them it sounds like its a software issue (which it does because it's such an odd behavior). The actual core cause of it is DEP (and I have at my desk the instructions for disabling DEP in the boot files, allows the machine to run fine for the most part, still a little slowness on boot though) interacting with ACPI. Those of us here that do understand what has been going on have been frantically trying to get Gateway R&D to get a BIOS update, and it's all ready now so I found out a couple days ago and now they're trying to decide the best way of distributing it (they want to avoid WinPhlash because of some side-effects WinPhlash can have).
Most of the people there don't have a background in computers. They learn it in training and as they go and can handle all the normal problems fine, but when it comes to trickier problems they're not sure how to handle it. We're not all perfect, even me. There have been on occasion things that have baffled me ("page cannot be displayed" with SSL connections STILL baffles me and in my opinion the customer relations manager with the most technical knowledge because you can do EVERYTHING documented by microsoft to solve it and STILL have the problem). The difference is really the type of person you're dealing with, whether they'll just accept some things as fact, or whether they'll dedicate themselves to trying to find out the solution. I am the second, because I have a background in computers (extensive background). And I can honestly say I've discovered and distributed solutions to a handful of problems that were previously unsolvable because they were so strange and hard to understand.