PC Torque/Sager Tech Support

Try emailing them again and asking them to contact Sager on your behalf and see what they can do.

It can't hurt to ask, and if they say they won't you can always just send it back for a full refund.

From other posts I've seen, PCTorque have usually been able and willing to help. They at least seem to have a reputation here as being good for support.

I'll let you know how it goes with my dead pixels, anyway.

I spoke with Sager's Tech Support on Wednesday for an Issue I am having. I asked at that point if they would be open today (Friday), they indicated that they would be closed until Monday. I think you will find if you search this forum that that leaving voice messages are a normal part of their support, so I guess I would have to say if you research their support prior to your purchace, that is a given. I can say that they responded back to a web call back request within the hour.

I guess what I am saying is that all companies support practices are different. They are providing the exact support that was indicated from everything I read, so they can't really be faulted simply because it is different from other companies. The big positive that I noticed is that you are speaking with someone who seems to know the product. Based on the information I provided, they made the educated opinion that I knew what I was talking about, so I didn't have to spend 4 hours on the phone trying to convince that I know a little bit about computers, and rebooting my computer in 20 different ways before being forced to do a reformat and reinstall. I guess I will be able to make a more informed opinion on their support next week when I hear back, but I guess I would have to ask what your perception was going into the purchase, and how is it different from what you have heard. Did someone tell you that they had someone answering the phones, or was that an assumption. As far as today, I would give them the benefit of the doubt and realize that alot of companies in the US allow their employees the Friday after Thanksgiving off.

My experience with forums such as this are simple. You will not find alot of people in the world that go out and find forums such as this to tell you what a great product they received and how everything works fine. You usually find 2 main types. The people who are having problems, and the techical enthusiast that are not really here to discuss their own computers. You will usually only hear how everything is perfect for the enthusiast that get around buying a computer while already here, and are not having issues. Personally, I've had mine since May and have not had 1 issue until now. My issue is a problem with the Pioneer drive that I have, and lack of new firmware, not the laptop. So I only hold Sager responsible to the degree that they, as many other companies, chose that specific drive. Assuming the take care of my issue in a reasonable manor, it will not tarnish my opinion of the Sager product.

Check the other manufacturer sections on this forum, you will either draw the conclusion that I just mentioned, or you will draw the conclusion that no product on the market has ever worked properly.

And again, I can't really say a whole lot about their support since I havn't had to use it up until now. I can definately understand your frustration, I can't say how I would feel in that situation, because mine worked fine when I got it.

I mainly wanted to let you know that you will probably not hear back until Monday. I would also recommend going to the SagerNotebooks.com sight, go to support and do the request a call back. Immediately upon doing this it gives you a reference # at the bottom of the print page. I originally sent an e-mail and got no response within 36 hours, so I called and did this, they responded within an hour.

Hopefully by early next week we will both be happy owners.

sorry about your PC, mine works fine! and yes, not computer works perfectly. Now I have a virus to clean, and a hard one to get rid off.
last time I have had problem to run my omega drivers, took me 2-4 hours.
I do not know one friend who do not have any problems with their computer.

so please give PCT a break. my last old HP was a piece of crap and i didnt complain. from Europe I didnt know where to call.

why dont you tell us what your problem is??? at least have you charged your battery???

the first question when I see a car on the road side is:" have you fuel in your tank??"

I don't know about PCT's techsupport since I haven't had to use them, yet. I still don't have my lappy, so I've only contacted Tom, Adam, and Luke. They have all replied my e-mails and phone calls within 24 hours. Actually, I just sent Tom an e-mail about getting the tv tuner and turbo wifi when they are back in stock about 5 minutes ago expecting him to reply on Monday or Tuesday. Insteady, I checked my e-mail and found that he already replied! All I can say is that some of my friends don't even respond that fast!

As for their techsupport, hopefully they are just as fast. Sager has a thing where they have a tech call you back as soon as they are free. Supposedly within 24 hours. I don't know about you, but I hate waiting on the phone for 30-60 minutes listening to how much they appreciate your business and your money. I'd rather leave a message and get on with something else I'm doing. Of course, that's just me.

Thanksiving + Black Friday + Weekend etc.

PC Torque is run by people...not machines Give em some time and they'll get back to you.

I find a vast majority of medium size business' and manufacturers like PCTorque and Sager are all going to the service model of either email support, or leave a message and we'll get back with you.

I didn't have a problem with either as both Sager and PCTorque called me back/emailed me within at least the 24 hours they promised.

And trust me. The computer could very well have worked find at the manufacturer, but after being shipped a few hundred to a few thousand miles, problems are bound to occur regardless of the quality of packaging. If you're getting a memory error, your RAM may very well have just come un-seated.

Ya have you taken apart your lappy and checked everything?

I have a similar situation.

My graphics card wont handly any stress and auotmaticly reboots the comp if I put any stress on it.
I called PCT Wednsday night and they told me to call thursday to get it RMA'd.
Called back Thursday morning and they tech took my info but suggested I also fill out the RMA form on sagernotebooks.com.
I did so and attempted to call them and get a callback today w/o response.

PCT appears to be there for you with the 24/7 support. Sager however appears to be taking the long holiday weekend. So I am stuck till monday also, but I the nice thing is Sager sends you another laptop before you have to send them the b5roken one.

The thing about Sager's tech support is they're actually the techs that assemble the laptops - not some dude over in India with a users manual. And the reason they do that is to give the customer the best support.
Another point is that Sager do make quality products - hence have no need for a HUGE assembly of tech support workers - hence the callback feature - they must be able to schedule their time between assembling the units themselves and talking to customers for support.


See, Jayhawk agrees


Bingo.


Lol, NONE of my friends EVER reply that fast! And ditto on the message thing - especially when you know you're getting someone who actually knows his stuff.

Sure is. Me. My 3790 has been perfect right out the box.

I've experencied excellent support from PCTorque. When my dvdrom drive broke they helped me arrange a deal with Sager where I could just send in the broken drive and they sent me a new one without me having to send in my entire notebook. For the ram problem you should consult your user manual. I'm sure it has to be in there somewhere. I think as long as you don't do something extremely stupid and break your computer it should be fine since I believe it has been said you could open up your computer and apply artic silver without voiding the warrenty if you don't break anything.

you never actually said what kind of laptop you have.....
all of the models are different, so you would need to specify for anyoen to give you directions...
not sure if we should assume you have a 4750, since that is what is in your signature.....? does that mean you put it into your sig, as soon as you ordered it? or did you already own a sager before this new one...

Well, my previously working / fullbright / dead pixel is now showing as white on a black background and black on a white one ( ) and the full on green one is still going strong. Looks like i'm going to have to talk directly with Sager to see about hopefully getting a new screen. If not, it's goinna have to go back. So sad.