How many problems

No problems here, and mine was one of the first. I was even part of the "engineering hold" on the original ATI MR9700 video cards.

So, pretty much my machine 8 months old and I have not had any difficulty with it at all. Very happy with this machine overall and will probably buy another Dell laptop in about two years.

Also, only thing I have changed on the machine since purchase is adding a Dell Truemobile 1300 WLAN mini-PCI card. I also preiodically rebuild the machine, usually every 3-4 months.

none so far *knocks on wood* .

Just had to deal with all the bullshit they fed me before getting it.

None here.

Owned about 4 Dell laptops and never had a problem *knocks on wood too*

I have to report a problem: 30 days of use of my i9100 and the LCD goes bad! After 90 minutes on the phone I have to wait for Dell to ship me a box. Pack the unit and ship to Dell. Wait 5-8 business days and then they ship it back.

I'll let you know if I am happy with the result. Is more than 30 days too much to expect from a DELL?

had my ixps for about 7 months now and no problems whatsoever *knock on wood*

i also have an i8200 that i have had for over 2 1/2 years now and no problems with that lappy as well *knock on wood*

overall, i'm happy with dell, very happy

the new sager 9860 and upcoming aw 51m 7700 looks great and i would consider getting it except for the fact that if something does go wrong with the machine you have to send it in to their depot service and you are basically without your machine for a couple of weeks to a month. To me that is unacceptable. i like the fact that if something does go wrong with your dell machine, dell will send you a replacement part, and you can fix the machine yourself or have a dell certified tech do it for you, onsite, instead of sending it in to some depot service (assuming you get that type of warranty, which everyone should)

OK here i GO

First of all I gotta tell you that this is my third DELL experience, and I am happy!

My first hmm i guess i bought it all like 3 years ago in an E7 east ham discount shop it was a Pentium II 350 MHz MMX (remember that was my first lappy not computer my first computer! ? hmm i need to go back to ancient times those glory times my commodore 64 i will never forget )
anyway what i was saying that was my first delly, i never really had any problem with it nothing at all.

My second dell was a 5150. It was quiet nice too at the beginnig. Then, I found out a problem, the heat sink cooling problem. I used it for 10 months then during game playing scenes were skipping, jumping. I ask dell about that they told me to clean the heat sink, They said probably my heat sink full filled of dust and i just needed to clean it, then i got a compressed air can from dabs.com and applied it to my heatsink, afterwards thing went back to normal so i can really call that as an issue. coz many lappy has that problem, if it is a problem!

and this is my third lappy best off all. the almighty 9100 (not any different than xps)
I never had any problem with it so far and loving it I call it : SirBA's Ultimate Game Machine.(computer network name: SIRBAS-DELLY it is really is. it ran perfectly whatever i threw in it
I had a small driver problem with catalyst but i found that omega is the thing i just needed!

so for conclusion I love my DELLY, I LOVE DELL, I will probably buy a DELL desktop (if I get my own house)! maybe a gen 4!

Got my xps about 2 weeks ago. So far bloody impressed with the unit.

Also got the wife a little inspiron 1150. For the price it's a decent little unit.

I have not had a problem with their equipment *touches wood*, I have had 3 dell pcs, my mum has had two, my sister has one, no hardware problems with them, I buy a new system every two-three years when I can't run new games anymore This is my first laptop - got it at the end of April and no problems with the hardware, I think I know enough to deal with any software problems I get - and I know where to ask if I can't! I will probably get desktop replacement laptops in future, I love this thing (although I hope 17" screens aren't the way of the future. I like to go on the road with this kit sometimes!)!

Only problem I had was with my sisters Dimension when the crappy green clip that holds the pci cards in the slots had popped open and all the cards were lose. Apart from that I am happy.

Having said all that, I still got the 3yr NBD onsite warranty... just in case!

Cheers.

Very Bad Experience With Dell Inspiron XPS

The nightmare began when my new Dell Inspiron XPS would not recognize the optical drive (manufacturer and model is SONY DVD+RW DW-56A). Having had successful purchases with Dell in the past, I opted to exchange my Inspiron XPS with an identical replacement. Very Bad Move !!! My replacement notebook (identical model and configuration) had the EXACT SAME PROBLEM.

I returned my 2nd defective notebook within Dell's 21-day return policy period and was dinged a 15% restocking fee. I was stunned. I was then told by Dell's Customer Service Department that I would be credited the remaining $632.25 which was the 15% difference. INSTEAD, I WAS DINGED AN ADDITIONAL 15% OF THE $632.25 !!!!!!

I am still waiting for Dell to rectify this situation. I am very, very disappointed with Dell's level of quality as well as Dell's half-truths.

P.S. On a separate note, Dell also shipped the wrong drivers on CD that accompanied my so called purchase.

~Vaughn~

phrase the lord then

Wish I could say that I wasn't having a problem with Dell Support or my i9100. Unfortunately mine died on 11/5 (see http://notebookforums.com/showthread.php?t=49548 for the details) and still has not been repaired or replaced. I have been told 3 times now that the parts (new CPU, Video Card, Modem & Heatsink) had been on backorder, but had come in and would be shipped out the next day. During the call where I was told this for the 3rd time, I was also told that I could expect a call from a manager to follow-up and make sure my problem was resolved.

The last time I called (on Wednesday 11/24) the lady that I spoke with told me that she could see that I had been told previously that the parts had come in and been shipped, but in fact they hadn't. She could not tell me why they hadn't or when they would be shipped. When I asked to speak with a supervisor, she apologized and said she would investigate the situation by e-mailing the shipping department and that she would get back to me on Friday 11/26.

Of course I didn't hear anything back from her on Friday, that is until I got home and checked my e-mail, at which point I discovered a message from someone at Dell, not the women I had spoken with, telling me that they where closing my case number and that I should contact them if I was still having a problem with the laptop.

Errrr....... I immediately responded to that message as indicated, explained the whole situation again, and asked why my case was being closed when the problem had not be resolved. I haven't heard anything back from them yet, but since this was Friday night, and a holiday weekend to boot, I really don't expect to hear from them until Monday. There automated and on-line services have been no help, other than to indicate that I had a service call open.

So... after being a very satisfied Dell user for 4 years, I can't say that is still the case. While I don't like the fact that my 2 month old laptop hasn't worked for the past 3 weeks, what bothers me the most is that I can't get an answer as to when I can expect it to be fixed. All of the Dell Support folks I have talked to have been very nice, but none done a very good job of following up.

If anyone out there has any suggestions as to what my next step may be, I would greatly appreciate it....

Kevin ... I think that Dell has genuinely slipped.

Had atleast 5 or 6 problems with my i9100 like harddrive clicking, LCD leakage, LCD dying, audio stopped working, battery did not last more than 1/2 hour and such. After one month of running around, Dell decided to give me an XPS

The turnaround for the resolution was probably excruciating, but well done on the upgrade! Got no problem with issues as long as Dell, Alienware, or whoever you purchase from can make things right! You got your upgrade real right!!

0 problems since late July.

4 months and no problems.

returned orginal 9100 due to excessive light leakage. the second 9100 had a problem with the dvd player. could not load certain games like far cry. dell eventually sent me a new dvd player. after being on the phone with them numerous times. now my 9100 works great.