Originally Posted by Tenchi
Like i said it happen to me twice Pioneer A03 & Sony DRU-510 both end up having blank media that it did not support the drive is not a defect drive it just doesn't support every brand / speed rating / color die used to make the disc. it's like trying to put a ferarri engine in a pinto.
so until a firmware may be available to add the capability, then why would that fall under the warranty of Sager, but Pioneer.
The point though is simple. The drive is only 6 months old it is rated to run dvd-r/+r media which on the current standard of the technical industry rating, it will not. Furthermore, the drive is no longer listed on Pioneers website, therefore, I really doubt there will ever be firmware. This alone makes the drive unusable in the current day standards, as well as in its own rated standard. Based on the standards you mention, warranties in general are rediculous and really should honor nothing, including being able to use hardware or software. It would be similar to saying, well, your usb device came out after the usb ports. The ports worked fine before, and still do on certain devices. Or, oh, your GPU overheats any time you run newer games and shuts down the computer, it works fine on solitare, maybe you should just stick to things it knows how to run.
Anyways for lack of really wanting to argue semantics, I will rephrase my original post.
From: "Sager will not honor the warranty on the DVD Drive I have."
To "Sager will not replace my DVD Drive. Even though based on the issue, Common Sense, the nature of the technical industry, PcTorque Support, my 15 years of experience working with Warranty representatives from a multitude of companies on a professional bases, an probably 95% of the people reading this post would probably come to the conclusion that the drive warrants being replaced based on the information I provided."
Simply put, I'm only stating the facts and circumstance as stated by Sager, and basing my opinion on that information. I'm not going to sue Sager, or even follow up to much more than I have already. If it is not done to my liking, I will simply not purchase the particular product any longer. I will also post the simple fact on here for people to make their own decision. Sure it may be a borderline decision on the legitimacy on whether they are liable to replace the drive, I will simply buy an external drive that I can use and save money on media. But the original point was they were not even taking the time out of their busy schedule to return my call and give me a status update based on the established guidelines they have for their support system.
Again make your own decision on whether they should replace the drive on the information I provided. I spend enough time on here speaking the good side of the Sager Product Line, I would be a hypocrite, and ruin any form of credibility if I blindly ignore the bad side when it happens. I am not professing to not buy Sager, in the end I think they will take good care in my situation, and I applaud the involvement that PCT takes in their customers. I'm also pretty certain my next computer will be a Sager, but this will influence that decision. I am simply saying that it would appear that Sager support is lacking in a few areas, and should probably take the time to address these issues. Whether they were right or wrong on the issue, they were definately wrong in not calling back in the last 10 days, even upon being reminded.