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Sound Issues

post #1 of 13
12/5/04 at 4:20pm
Thread Starter 
So I have this desktop, it's about 2 years old, p4-1.8Ghz, 256Mb, 20Gb. And had a virus on it last summer wiped the hard drive using "boot n nuke" and reinstalled win xp home. After this everything was fine except about a week or less I find out my speakers arn't working...so I see if they're connected. I spend some time seeing if there's anything wrong, I'm not a huge computer guy so I'm not sure if using the "boot n Nuke on it did something or what...but I still have no sound. When I try to play sound like in windows media player or real one it says that some other application(or whatever) is using the sound card...yeah. So anyone know what's up with this problem?

Thanks for reading.

Ben
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post #2 of 13
12/5/04 at 4:45pm
Maybe you'll need a driver for your audio device
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post #3 of 13
12/5/04 at 5:03pm
Thread Starter 
Yeah, I was thinking about that couldn't find any for my Harman/Kardon, from Dell. Know where I could get those drivers?
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post #4 of 13
12/5/04 at 5:08pm
Tell us what kind of dell computer you have? Dell Inspiron XXXX ? What is the model number?
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post #5 of 13
12/5/04 at 5:21pm
Thread Starter 
It's a Dimension 4500, not inspiron. And I've been to dell's support website and downloaded the drivers but all that happens is I extract the files and the pictures come up, the install wizard does not appear.
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post #6 of 13
12/5/04 at 7:04pm
there should be another way around. If you see a .inf file around there, that's the driver file. WHen you go in device manager with a yellow question mark or an exclamation point, open it up and then click on "update driver" then browse for THAT .inf file. That shud work
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post #7 of 13
12/5/04 at 9:01pm
Thread Starter 
Yeah, that would work great but the file format is in an .EXE. Not .inf...can't seem to find one for that format.
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post #8 of 13
12/5/04 at 11:51pm
Try this... I'll assume that your sound card is Turtle Beach Santa Cruz.

http://www.turtlebeach.com/site/kb_ftp/585ftp.asp

download the latest driver, sc_4193.exe, and let me know if it works for you.
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post #9 of 13
12/6/04 at 12:01am
It shoudl work this time, because if you format your computer maybe DELL program wont recognize your computer as a DELL computer so you cannot open their programs anymore. This link is directly from Turtle Beach's site, it should be okay this time.
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post #10 of 13
12/6/04 at 3:03am
Thread Starter 
Ok...well it downloaded and everything, but it didn't work, it put an icon in the control panel and I double clicked on it and it said unable to find Santa Cruz card...run diagnostic and here's what it said: unable to detect Santa Cruz card, hardware test failed, software is not resonding. So does this mean I don't have that brand of sound card?

In the device manager I find the exclamation point on "Multimedia audio controller", says there's no drivers.
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post #11 of 13
12/6/04 at 3:21am
Thread Starter 
Hey man it's finally working, I went on google and typed in "dell 4500 sound card driver" and this link came up http://www.d-a-l.com/help/archive/index.php/t-5387.html and this other guy was having the same problem I guess, and this driver from dell : http://support.dell.com/support/down...leaseid=R46202 ...worked for me.

But thanks so much man, if you didn't help me out I would have never been into the whole thing with trying to find the right driver, heck I didn't even know it was the driver...so thanks man for helping me out.
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post #12 of 13
12/6/04 at 3:28am
Great, glad that the problem is fixed now. Drivers are very important, always remember that.
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post #13 of 13
12/6/04 at 12:58pm
Thread Starter 
Thank you I will remember.
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