New Posts  All Forums:Forum Nav:

FYI about the Sentia... - Page 2

post #21 of 28
1/14/05 at 12:27pm
dolfin1:

I am looking into the satus of your system at this moment.

Once I get any information, I shall post.
Reply
Reply
post #22 of 28
1/21/05 at 10:43pm
Thread Starter 

Guess you found out nothing...

Quote:
Originally Posted by Alienware-JuanG
dolfin1:

I am looking into the satus of your system at this moment.

Once I get any information, I shall post.
Guess JuanG has found out nothing pertaining to my system, but I have found out something so I'll post instead...

AW says that FedEx lost the tracking number for my system (which is kind of hard to believe) and when I last spoke with them this past Wednesday, 1/19, they stated that the computer was in their possession and that they would give me a call regarding it's status this Friday, 1/21, but guess what, not to my surprise, I have received no such phone call from them.

Oh and by the way, from my long conversations with anyone at AW, they will not waive the 15% restocking fee even if the computer is a lemon! So basically the customers of AW will always end up the losers...

So status as of today, it has been 40 days since AW received my system, I am paying interest on the money that I paid for the computer without having the computer to show for it. I haven't heard a peep from them to let me know what is going on, only reason I know anything is because I have been calling them. They tried to make the situation better by giving me $100 worth of Amazon Gift Certificates, but guess what I'm still out $2800!! Once I talk with them I'll fill you all in on what happens.

RECOMMENDATION:
Buy your computers from anyone but AW, you will pay less get a better machine and will encounter less frustration!! Oh and did I mention actually have a computer to show for the money you spent...
Reply
Reply
post #23 of 28
1/28/05 at 2:22pm
Thread Starter 

My Sentia Is A Lemon And AW has had it for 47 days and counting...

I finally spoke with someone that could give me some answers; he stated that my case (when did it become a case...? I sent my computer in for repair) is under investigation...Of course the next question I asked him was "Why...? My computer was supposed to have shipped back on Dec. 21st, so what is wrong...?"
His answer was that it never left the integration phase or something, which basically meant it never, left the factory!! So it wasn't FedEx's fault, it is AW's...Which basically means I am stuck waiting!!

So it is going on 47 days now, I can't buy a new computer because I have already charged this one and I'm not rich (I saved up just to buy this!!). RIDICULOUS!!!!

Let's recap the situation:
  • I ordered a computer from AW
  • Received it on time (only good thing that happened)
  • Computer basically sucked...
  • Spent hours, upon, hours on the phone with Tech Support (they didn't know what they where talking about because they had to keep putting me on hold)
  • Finally they green lighted me to send it into the depot
  • Now I just don't have a computer!!
Can anyone say the word FRUSTRATED...?
Reply
Reply
post #24 of 28
1/28/05 at 2:51pm
So you still have not recieved any info?

That is total BS and I would hope that your case is the exception rather than the rule.

To be honest i think that this is a problem with companies in general. Have you ever tried calling your phone or cable company to get problems resolved?

I own my own business and it really sickens me the way that customer service is handled by all large companies.

I hope things work out for you.
Reply
Reply
post #25 of 28
1/28/05 at 2:56pm
dolfin1:

I can only start to understand how you feel.

The agent that is working with you will do everything he can to have your system back to you as soon as possible.
Reply
Reply
post #26 of 28
1/28/05 at 3:25pm
can only "start" to understand?

the whole experience sounds really really horrible..
Reply
Reply
post #27 of 28
1/28/05 at 4:09pm
Quote:
Originally Posted by arsw1
can only "start" to understand?

the whole experience sounds really really horrible..
The reason for saying it in that manner is because as a consumer myself, I have not been in dolfin1's situation but can understand somewhat how he is feeling.

Alienware realizes the issue at hand and we are trying to correct it in a timely matter.
Reply
Reply
post #28 of 28
1/28/05 at 4:21pm
yeah... I think that's a fair statement.

I just hope that dolfin1 could get all the help he needs from Alienware given his experience with the company so far.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Alienware Sentia, M11x and M14x