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BAH! This isn't fair!

post #1 of 7
12/7/04 at 6:27pm
Thread Starter 
So I posted a few days ago that my CD drive died on my five week old 7405gx. I was somewhat satisfied that they were just going to ship me a new one but that was on Thursday and today is Monday and guess what...they still have none in stock, can't tell me if they will have them in stock within the next two weeks. I can't exchange this thing at Best Buy now since it was purchased in November and Gateway is refusing to exchange my unit despite the fact that I cannot do ANYTHING I do without a CD Drive.

Their customer service number is NOT toll-free so I had to hold on my dime while she checked to see if they will get new drives in before January 1. Of course, she says they don't know when they will get them so I held for fifteen minutes for nothing.

Sorry about the gripe but I'm wondering if anyone who works at Best Buy can suggest an option....?

Thanks!
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post #2 of 7
12/7/04 at 6:30pm
I assume you didn't purchase the Best Buy service plan? If not, have you tried Best Buy Partsearch? Give them a call and seeif they have any in stock. It's worth a shot

Call 1-888-BESTBUY and choose parts...
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post #3 of 7
12/7/04 at 6:42pm
Thread Starter 
Thanks Element...no, I opted not to get the service plan because the last two that I purchased sat unused and/or didn't cover what broke. I'll try the Partsearch though...thanks!
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post #4 of 7
12/7/04 at 11:49pm
So these 7405GX are rare? I have one ordered and BB gave me the 10th for arrival. I sure hope they meet that because after hearing what you said it could be another week. Maybe it would have been worth the drive down to Stockton where they had some instock.
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post #5 of 7
12/9/04 at 9:43pm
Thread Starter 
I don't think they are rare...I just saw a stock of four of them at my local BB. The parts to repair them may, on the other hand, be rare.
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post #6 of 7
12/9/04 at 11:16pm
Okay do this, best buy covers manf warr. These machines are devo at best buy, and since you are covered under manf warr. BBY will(should) change it out for you. They will have to get a managers approval but if they refeuse to get you a new one they should send it to their service center just to fix it, BUT since it is devo the service center will not take it. So you should be getting a new one, but your warranty does not start over it just continues from where the old one left off.

Quote:
Originally Posted by notewriter
I don't think they are rare...I just saw a stock of four of them at my local BB. The parts to repair them may, on the other hand, be rare.
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post #7 of 7
12/10/04 at 12:36am
Thread Starter 
I wish this were true. I called and spoke with several people at my local BB, including the store manager who was adament that since I did not purchase the BB Extended Warranty, and it is more than fourteen days since my purchase, they have no obligation to me whatesover. I was super nice and not bitchy thinking this would help but the store manager was really not very pleasant to deal with. She just kept saying that this is what happens when customers turn down the offered store warranty policy and maybe next time I'll think twice. She did offer to have it looked at by the Geek Squad but also stated very clearly that I would be charged parts and labor.

Now, I could be waiting up to 8-10 weeks for this part and my only computer is pretty much an expensive word processor at this point.
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