Originally Posted by Betsy Connolly
We have a 2 yr old Toshiba Satellite with problem similar to that described. I believe that there are two separate problems but who knows, maybe they are related somehow. We have been through the overheating issues. The intake fan on the bottom of the laptop seems to be a dust suction device for those who place laptops on sofas and beds (three cats doesn't help!). We got good results with a "hoovering" as suggested by a British gal on line. Take the vacuum hose, place over inlet and outlets, seal air gaps best as you can and then suck out dust. It really seems to help. The computer will shut down if it overheats. It will overheat if the fan cant function properly. The second problem appears to be more serious and has showed up on this machine in the last month or so. When plugged into AC and booted up, the green plug light shows on the front. The computer on light glows green. The battery plug is variable. It can be red or blinking red or green or not lit at all. In our case, it is never green anymore and here is why. While plugged in and booted up, if you go into the control panel and look at the toshiba power management area, this is what you see. It shows that the AC power is on. It shows that the battery is, for example, charging. Then, for no reason, it starts using the battery! The battery gets used, is shows it as discharging, until the power becomes critical and if left alone, the computer shuts off. Sometimes, if you catch it at about 30% or so, you can pull the plug and plug it back in and the batter will go from discharge to charge and you are back in business. Other times, no matter how many times you fiddle with it, the battery mode remains dominant and she shuts down. When that happens, you have to wait a bit before turning it back on because the machine seems to need a bit of battery to boot up. I have looked around on line and this doesn't appear to be an isolated problem but I have not seen any useful suggestions for fixing it. I don't even know if it is a hardware or a software problem! We have two satellites, one with the problem and one without. Tried swapping the batteries and or the power cords, didn't make a difference. Suggestions appreciated. Betsy
Unfortunately I have no suggestions, AND unfortunately I echo everything
you said. My Satellite 2430 is about 20 months old, so of course it's outside the 1 yr. warranty. I have, however, been calling about these problems since day one. I've taken "tech support"'s advice from upgrading the harddrive (silly, but I wanted to put in a larger one anyway), increasing the memory (ditto), (and I've added a WIFI card for unrelated reasons) to taking apart what I could and cleaning out the dust with "Dust Off" air spray. I also bought a cooling fan to elevate the laptop and "cool" it. All of which each seemed to help for a day or two at best.
Yesterday, after it shutting down for the billionth time, I decided to call TS again, which is pretty unproductive when you're out of the warranty period. Anyway, while turning the unit over to read the serial number to them, I saw this:
I then looked at the cooling fan, and the plastic casing of that was equally as melted.
I told the tech about it and his suggestion was to bring it to a repair shop. I asked what could be done and he said "nothing, you'll probably need to buy a new unit". *sigh*
The thing could have burned my house down, but I know that I will get nowhere pursuing it. For one it's out of the warranty period, and two I've "modified" it by installing a larger harddrive, more memory and a WIFI card. Very, very frustrating, and unfair.