Calling all 600m/D600 owners with internal Bluetooth - Page 4

As you said, this driver issue is a direct result of the bluetooth problem that many here have had, therefore many might also encounter this problem when having their bt replaced.

I did take out the hard drive when I submitted the laptop.

If, as the dell tech confirmed, the new card is identical to the one it replaced (both Dell), why does my system think there is (or was) a microsoft card?

Lastly, if I was able to sync my laptop with my cell phone (using the new bluetooth system tray icon), then I would assume the new bluetooth card must be recognized by the bios, wouldn't it?

That is not me on delltalk.

Okay, I unistalled the Dell bluetooth software in add/remove programs, then before rebooting I removed everything to do with bluetooth from the device manager. I then rebooted and reinstalled the dell bt software. Everything seems to work perfect now (all with my "old" bluetooth icon, which is the Dell icon). I simply removed the other icon from the system tray (right click on that icon gives the option to remove) and now everything is just was it was!

I now have full functionality between the 600m and my moto v600 and also with my logitech mx900 bt mouse.

Problem solved!

Thanks for all the help. hopefully I won't have this bad bluetooth connector issue happen to me again (unlike the repeat problem some have posted).

I'm a long time member of other forums, but this was the 1st time I've posted here (been lurking for over a year now). I appreciate the help and look forward to becoming an active member here!!

Thanks again!
Dave

I wish I had come across this forum much before I bought my 600m.It was shipped to me a couple of weeks back,and recently started giving the "USB device to recognized error" .I called up Dell tech support and they said it could be bemuses a USB flash drive was not getting recognized(which of course was not the case,the drive was recognized and accessible).They even made me reinstall the entire OS,like day one,still no use.I tried telling them that it was their motherboard issue(from what I read on this forum) but like someone mentioned here,they would not accept.It was really frustrating,I spent 5 hrs on the phone with the support, half of which I listened to music!!Anyway I had no choice but to send my laptop back for a full refund..though I liked it much,I didn't want to go thru all the Bluetooth issues....I don't think i will buy a DELL anymore,1) support is bad 2) warranty

Confirmed x2

Our company ordered 4 600m's about 6 months ago. This error happened to one of them immediately (and required about 10 hours of on the phone troubleshooting before they let us send it in). Now I am getting ready to send in a second for the same problem, though I hope to make it a much shorter phone call.

600m

I called with the same problem as most everyone else, Told them about tech
track #61379 and they were able to look it up. Was on phone maybe 5 min,
said they would replace motherboard. Thanks to everyone that posted here,
Saved a lot of time with all info before I called.

Thanks everyone for your posts. I logged a problem with Dell yesterday referencing this forum discussion. He acknowledged the problem when he emailed me back, asked me to do a couple of tests and provide the results. I did the two tests which did not fix the problem. I am getting a motherboard replacement either tomorrow or the next day. Like the last poster I'm hoping that this will not reoccur. I've only had this machine for about 2 weeks though it is a refurbished model. Yuck.

Same Problem with Dell 600m and bluetooth

I had the same problem around 7 months after I got the computer. Got it repaired at around 9 months. Broke again (out of warranty) at 14 months. Now Dell doesnot want to repair because I am out of warranty even though is the same problem I had at 9 months... I am patient person that it irritates me that Dell fails to take responsibility of this know design/manufacturing problem affecting so many customers... I am wondering if they are waiting for legal action

Same problem with Bluetooth

Hi all,

I bought a used 600m last month. It was working fine when I bought it. It's about eleven months old. Started getting the problem yesterday. I disabled the last usb root hub in device manager to get rid of the message and that works
(thanks to mich43L for this - refer his post on 02-07-2005, 10:41 PM).

I don't use Bluetooth devices for now, but do use wireless. This problem started when I tried to connect a LAN cable for the first time. The machine was originally bought in the US and I'm now in India. I had plans to go in for warranty extension next week (when the old one expires)... :-(

I really love this machine, so I don't want to dump it just because of this one problem.

Just wanted to share my sorrow with all of you.

Thanks,
Anand

Disabling only bluetooth

Hi all,
I'm just wondering. Is it possible to take out ONLY the bluetooth module somehow and retain the wireless module in the 600m? I don't have much use for Bluetooth. Was planning to get a bluetooth-enabled phone, but have now scrapped that plan. I can live without it.

Regards,
Anand Gadiyar

usb problem less than 2 weeks

i recently purchased a 600m. it is less than 2 weeks old when the "usb device unrecognized" started to pop up. if you think that dell has fixed the problem, you are so mistaken. i just got off a 4 hour call with them. i told them i will be expecting a full refund. may be i should look at a Toshiba.
any suggestion.

my spec: Centrino 2.0, 64 video, 1g ram, 80g hard, dvd-burner.

I purchased my 600M in June of 05 and I just had this issue happen. I am waiting on Dell to replace the mobo and the BT card. I almost wish I had not gotten the BT card but I really like the functionality. I would say the issue still exsists and the BT card that is replacing my current BT card is the same part number so who knows, this might happen again! Maybe the Mobo is a different revision or somthing.

Designed As Sh...t !!!

Hello DELL laps community !!!

Since yesterday I've a Latitude D600 with all possible extensions, bluetooth is on board...YEAH!

But, at the evening the BT blue led started to blinking and then BT failed, even in bios I've got "Not Installed" ?!! Godd...mned ! So I investigated a bit and found this thread:

Need to replace motherboar?! Or BT-device ?!! No - thanks...Guys, don't get f...cked !!! Well, am I from Russia, or not ;-D ->>> I've caught the screwdriver and found our problem with a D600, 600m etc. - it's the godd...mned motherboard connector designed as sh...t !!! It could happen to everyone and every time again, cause of the lap surface architecture ! So I've soldered the BT connector on the MB in the right way and it works ;-P Full success and I could sleep again ;-D Anyway, cheap plastic and other components, tooo pity for DELL :-(

Regards

Truemobile on Latitude D610 having same problem

Hi,

I too just sent you a message regarding the Dell service tag info, but I'm not sure if it went through or not, but I read another post in here stating that you were unable to receive emails from other members, so in case my request doesn't go through either, can I get that information from you? I can receive emails, so it should go through.

Thanks in advance,
Mike

Dell Solution

Hello everyone.
I am having the same problem and was on the same ship as everyone else. I have a 3 year old 600m and it is 2 years out of warranty with the bluetooth problem and I just got a new bluetooth phone. I read through the forum, and called Dell about the issue and they threw me a lifesaver that is helping me with my problem. I confronted them very strongly on the phone telling them that this is a issue with their design and manufacturing process and that they need to provide me a solution. I got the same crap from them that it is out of warranty and is not an issue of theirs and that I must buy a new mobo and bt card or a bluetooth dongle. I spoke with a supervisor after this and told him that I paid for bluetooth in this laptop once 3 years ago to have it when I wanted to use it and that I never got what I payed for and am not paying for it again and that I do not want a mobo bt card replacement because it will be a recurring issue. They called me back an hour later after having a meeting with supervisors and are crediting me the cost of their linksys bluetooth usb dongle after I purchase it. They apologized a bunch for the issue and said that this will solve my issue and that they hope I am happy with it. Maybe some of you can try this approach if you havent already solved your issues with it. I will have my adapter resoldered to the mobo at a later time but this will be a good fix I think.