Ok, let me see if I can make this into a coherent post since I'm furious right now.
My Area-51 was on backorder a few weeks because of the Nvidia 6800 Ultra, last week I got an e-mail notification that it had entered phase 9. Great, I was excited. I planned on calling today (monday) to update the price since it had dropped significantly since I originally ordered, in addition to the $500 rebate I had already called up to receive a few weeks ago.
Original price was about $5,300, and I checked last week and the price was about $4,700. So minus the $500 rebate, the price I should be paying would be about $4,200.
The problem is that I was away this weekend, and when I came back today I see that it skipped all the way to shipped. Great....So I give them a call and they said that because of the new pricing (10% off orders), that they couldn't go back to when it shipped over the weekend to get the right pricing. So now I'm still stuck with $5,300 minus the $500 rebate.
The worst part is that one of the sales-people told me they would honor the new pricing on the website, then said no she couldn't because my order had already shipped.
I'm calling back to cancel my order and have my system shipped back immediately if they don't help me out soon. This is absolutely rediculous.
Any suggestions on what I should do? I don't want to cancel after I've waited all this time and it's almost here, but I can't see paying $5,300 when if I called on friday it'd be $4,700 no problem...especially after being lied to and put on hold a million times. I am losing all my faith for alienware right now, I don't think I want it and after all my friends, co workers and family seeing all the trouble I've been having with Alienware I doubt any of them will buy one now.
My Area-51 was on backorder a few weeks because of the Nvidia 6800 Ultra, last week I got an e-mail notification that it had entered phase 9. Great, I was excited. I planned on calling today (monday) to update the price since it had dropped significantly since I originally ordered, in addition to the $500 rebate I had already called up to receive a few weeks ago.
Original price was about $5,300, and I checked last week and the price was about $4,700. So minus the $500 rebate, the price I should be paying would be about $4,200.
The problem is that I was away this weekend, and when I came back today I see that it skipped all the way to shipped. Great....So I give them a call and they said that because of the new pricing (10% off orders), that they couldn't go back to when it shipped over the weekend to get the right pricing. So now I'm still stuck with $5,300 minus the $500 rebate.
The worst part is that one of the sales-people told me they would honor the new pricing on the website, then said no she couldn't because my order had already shipped.
I'm calling back to cancel my order and have my system shipped back immediately if they don't help me out soon. This is absolutely rediculous.
Any suggestions on what I should do? I don't want to cancel after I've waited all this time and it's almost here, but I can't see paying $5,300 when if I called on friday it'd be $4,700 no problem...especially after being lied to and put on hold a million times. I am losing all my faith for alienware right now, I don't think I want it and after all my friends, co workers and family seeing all the trouble I've been having with Alienware I doubt any of them will buy one now.
