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Major issues with Dell!

post #1 of 24
12/14/04 at 6:15pm
Thread Starter 
hello,

after getting nowhere with Dell i have decided to come here and maybe see if anyone has some sort of suggestion as to what i can do with this note book. my i5150 was purchased last september fully loaded and with 3 yr covarage.
below is a list of parts that were replaced by dell.

(3) DVD-ROM drives (they either stop reading any media or only read DVD media)
(1) System Board (system crashed after boot)
(3) Screens (Had brown spots on left side)
(1) HDD (Thought to be cause of system lock up)
(1) KeyBoard (Space bar did not work)
(1) Mouse Pad (Cursor did not move anymore)

now the monitor is flickering on start up and the dvd drive is back to its original problems of not readign anything but dvd media. i have been throught soo many windows installs and driver updates and bios updates that my head hurts. what can i do .. i think i have a 'lemon' here and dell wont help me.

dan
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post #2 of 24
12/14/04 at 6:24pm
Your not being firm enough on the phone with thier TS, try and speak with a supervisor... and explain the issue. 10 issues in 1 yr is alot, they should do a replacement for you.
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post #3 of 24
12/14/04 at 6:26pm
I would surly call that a lemon, keep calling support or that sales group and let them have an ear full. Don't take no for an answer until you are satisfied (withing reason)
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post #4 of 24
12/14/04 at 6:28pm
keep them on the phone until they say they are going to send you a replacement. If you talk to the righ tperson they will send a replacement out as soon as possible. Usually if you talk on the online chat those people are pretty good on there. so you might want to try that.
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post #5 of 24
12/14/04 at 6:29pm
Thread Starter 
well i am on the phone right now with them as i type this .. i am talking to the 4th customer rep today .. and she seems to understand where i am coming from with this .. what would they do for a replacement .. since the 5150 is no longer made?
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post #6 of 24
12/14/04 at 6:30pm
they'd give you a 5160
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post #7 of 24
12/14/04 at 6:30pm
I'd start by talking with an american-based tech. OR, use the dell chat. That has done me well in the past. Next, before contacting anyone again, get a list of all the problems and dates of comunications with Dell in which problems were fixed. My point is build a history of problems. Also, show (where legit) the problems were hardware-based and nothing you did.

Also, always be nice. Say things like "Wouldn't it concern you if your laptop had this many issues in one year?" Get them to feel your pain. But say it with the biggest smile on your face. You want them to think "wow, this person has gone through a lot of crap with their computer. I wouldn't want that myself." And be persistant. Move up the chain of command where necessary.

You might even go a step further and say "look, I'll send you this machine and $200 and you send me a new (something better)."
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post #8 of 24
12/14/04 at 6:34pm
Thread Starter 
where can i find this dell chat? i am starting to get annoyed with this 'plz sir let me put you on hold for 10 mins' idea
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post #9 of 24
12/14/04 at 6:34pm
no don't offer to pay them money, they don't deserve it. If the machine has this big of a problem it will be replaced.........not a good idea whatsoever to offer up money, kinda dumb if you ask me
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post #10 of 24
12/14/04 at 6:35pm
go into the home secion and sign into your account then go to service and support then go to online support and then chat with us then go to order support chat
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post #11 of 24
12/14/04 at 7:07pm
Thread Starter 
ok they said that they would call me back with the replacement procedure .. can anyone tell me how this works .. am i allowed to add upgrades to the replacement notebook?
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post #12 of 24
12/14/04 at 7:14pm
My exchange/replacement procedure was as follows. They sent me a new notebook (same parts as in the old one and I had no chance to add anything new to it). Once sent, I had to package the old one in the box that the replacement came in. If you don't sent the odl one within two weeks they'll charge you.
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post #13 of 24
12/14/04 at 7:17pm
Thread Starter 
yea but my cuurent book is no longer made ...
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post #14 of 24
12/14/04 at 7:19pm
well, you're in the same situation as me... I had to get a replacement for my I9100 but when I recieved it, it was at its end of life. I had to talk to tech support about this issue and I got a manager/supervisor on the phone and told him what my problem was. They basically got me to send my bad laptop in and they gave me a full credit for the amount I paid. I then just bought another laptop... I've heard stories where people got upgraded computers for the same price, but I had to go through a lot of work to just get a replacement. Don't settle for sending it in for repair; DEMAND that they send you some type of replacement or give you your money back.
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post #15 of 24
12/14/04 at 7:20pm
If it isn't made, you get to choose which one. Most likely you'll have to give them the specs over the phone for the new machine.
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post #16 of 24
12/14/04 at 7:25pm
Thread Starter 
well when i bought the laptop i got the 5150 for 2400CAD last september ... will they give me 2400CAD or any replacement as long as it dosent go over 2400
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post #17 of 24
12/15/04 at 12:57am
they will replace you wiht a 5160 with close to your same specs, but of course since it's a newer model it's going to have a little bit better specs.
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post #18 of 24
12/15/04 at 9:45am
Thread Starter 
i doubt it will be the 5160 since it does not come with UXGA display ... and i will not take anything without that screen ... the guy said he has to call india head office to ask for some order number so that they can process it ...
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post #19 of 24
12/15/04 at 9:49am
maybe theyll give you a 9200 then..ha
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post #20 of 24
12/15/04 at 1:03pm
Thread Starter 
i dunno but the guy said it will be 3.0 ghz at least with uxga screen ... so all signs point xps
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