New Posts  All Forums:Forum Nav:

dead pixel mania! w00t!

post #1 of 22
8/4/03 at 12:31am
Thread Starter 
it appears that a dead one pixel wide line has developed, from top to bottom on my 8887 lcd, about midway point. to make certain, i created a black canvas in photoshop and did a full screen on it, rebooted and it shows up throughout the process. it's there for good, it seems. do i need to rma, or will sager ship me a screen, allow me to swap and send the old one back?

i hope this qualifies, top to bottom is 1200 dead pixels.
Reply
Reply
post #2 of 22
8/4/03 at 1:19am
I really doubt they'd let you install a screen yourself since you have to mess around with the inside. Chances are you'll have to sent it back to them and they'll do the work. And yes, i think that qualifies for the dead pixel policy.
Reply
Reply
post #3 of 22
8/4/03 at 3:33pm
Yeah, it's probably a faulty screen (not the pixels themselves, but the "controller") - or it could be a bad video card, but that is unlikely.

I'd bet the LCD portion is still OK, just need new hardware behind it (not sure if they even call it a "controller")

Definately RMA that sucker ASAP, and don't plan on installing it yourself.

-myrkat
Reply
Reply
post #4 of 22
8/4/03 at 5:45pm
Thread Starter 
just called the 800 tech support number and i must say, kinda ghetto. leave a message and we'll get back to ya? probably just me, but i'm used to humanoid interaction, especially for high dollar items. doesnt really matter i guess, as long as they deal with it. still strange, for some reason.

interesting though, i never knew the proper pronunciation of Sager Midern till i listened to the automated message...it's not Sager as in Tiger, rather, Sager as in Jerry. the g is pronounced awkwardly as a J: S-ay-jer. And Midern is like M-eye-dern. strange. probably lost in translation somewhere along the line.
Reply
Reply
post #5 of 22
8/4/03 at 6:24pm
Does opening and closing your screen sometimes causes the line to disappear? You can try applying slight pressure on the LCD border just above/below where the dead line of pixels. (not on the actual LCD but on the LCD frame itself) This may indicate a loose connection. In any event you'll probably still want to send it back to get it fixed but this may provide temporary relief (if it works).
Reply
Reply
post #6 of 22
8/4/03 at 6:49pm
Nah, a dead pixel occurs when the diode is damaged or stuck. A row of deal pixels can be a controller failure, or a bad power connection for that row of pixels.

A single pixel is lit by applying the appropriate power to the horizontal, and vertical rows. Since the pixels turn BLACK when power is applied, the pixel will appear to be another color than black, corresponding to the color that the pixel is (red, green, or blue). When you apply a white background, the pixel will appear to be fine more than likely, however the connection could be physically open, or partially open (high resistance), instead of normal closed circuit and low resistance.

Therefore, a row of pixels out could be a bad power connection for that row of pixels, and a single pixel out is most likely just a pixel without the diode or a damaged one.

Either way, row of pixels, or one pixel, the screen can be defective. It could be the controller, but that is highly unlikely.
Reply
Reply
post #7 of 22
8/4/03 at 6:52pm
Thread Starter 
saJer just called me. i told them i will be sending it within the month(need to land a basic system for the downtime). i popped the question of swapping it, and paying the difference, for the 8890. and they said nopers, that can only be done within 30 days of purchase of the system. sigh
Reply
Reply
post #8 of 22
8/4/03 at 7:00pm
Quote:
Originally posted by gr8gatzby
saJer just called me. i told them i will be sending it within the month(need to land a basic system for the downtime). i popped the question of swapping it, and paying the difference, for the 8890. and they said nopers, that can only be done within 30 days of purchase of the system. sigh
Hmm...I assume you'll still be able to "upgrade" it to 8990 specs though if the opportunity presents itself as opposed to "swapping" complete units?
Reply
Reply
post #9 of 22
8/4/03 at 7:05pm
Thread Starter 
the thing that kinda chaps my a$$ is that i am reqiured to pay for shipping, albeit only one way. am i wrong to feel that i should not bear any of this expense, as this problem is not user related? and i have the extra extended super dooper 3 year warranty.
Reply
Reply
post #10 of 22
8/4/03 at 8:15pm
I have a dead 8887-V on my hands myself that I got an RMA for today. It won't boot - as I posted in another thread. Can't find bootable CD and I tried changing the BIOS boot sequence, etc and no go. It shows the HD in the BIOS (size, etc) - but no go.

I'm with you on the shipping costs, but I'm worse off. I'm actually going to pay to have it expressed back via Fed-Ex. I don't want to have to deal with ground shipping and UPS who will come (knowing full well I won't be home), leave a note, and I'll have to call and make arrangements to pick it up the FOLLOWING night. At least with Fed-Ex, if they don't leave it, I can pick it up THAT night from them. I can't go 10 - 14 days or however long it would take to 3rd day it out there, 2 days for service figure, and then 4 or 5 days back from CA to PA on UPS ground.

Oh well... but I'm sure starting to feel glad that I purchased the extended 3 year warranty!
Reply
Reply
post #11 of 22
8/4/03 at 8:22pm
Thread Starter 
i'm kinda skeered of the fact that i shelled out the extra $$$ for the 3 year warranty. after our first year, according to the fella with whom i spoke tonight, we will no longer be negotiating with sager for repairs. we'll have to call the third party folks, ship it to them, and then they'll ship it to sager, and vice versa. i have my doubts that the extended warranty company will be as motivated to make us happy campers, as sager is.
Reply
Reply
post #12 of 22
8/4/03 at 8:56pm
Yeah, I never thought of it that way.
Reply
Reply
post #13 of 22
8/4/03 at 10:53pm
Thread Starter 
Quote:
Originally posted by sbhusted
I have a dead 8887-V on my hands myself that I got an RMA for today. It won't boot - as I posted in another thread. Can't find bootable CD and I tried changing the BIOS boot sequence, etc and no go. It shows the HD in the BIOS (size, etc) - but no go.

I'm with you on the shipping costs, but I'm worse off. I'm actually going to pay to have it expressed back via Fed-Ex. I don't want to have to deal with ground shipping and UPS who will come (knowing full well I won't be home), leave a note, and I'll have to call and make arrangements to pick it up the FOLLOWING night. At least with Fed-Ex, if they don't leave it, I can pick it up THAT night from them. I can't go 10 - 14 days or however long it would take to 3rd day it out there, 2 days for service figure, and then 4 or 5 days back from CA to PA on UPS ground.

Oh well... but I'm sure starting to feel glad that I purchased the extended 3 year warranty!
out of curiosity, how much is the express shipping, and do you still have your original box? i will be packing mine in some makeshift deal, threw away my box.
Reply
Reply
post #14 of 22
8/4/03 at 11:55pm
I'm not sure on the express shipping yet, will find out tomorrow.

Yes - I was fortunate enough to save all of the original packaging. (foam fittings and all).
Reply
Reply
post #15 of 22
8/4/03 at 11:59pm
Thread Starter 
i've heard more horror stories of fedex than ups. what are your thoughts on their reliability....
Reply
Reply
post #16 of 22
8/5/03 at 12:38pm
Quote:
Originally posted by gr8gatzby
out of curiosity, how much is the express shipping, and do you still have your original box? i will be packing mine in some makeshift deal, threw away my box.
OK.. just shipped it out:

2 day FedEx std. overnite = $50.52

shipping was $29.49
special handling (due to weight) $21.03


So if it's the same coming back, I'm looking at a $100 bucks.
Reply
Reply
post #17 of 22
8/5/03 at 12:42pm
Quote:
Originally posted by gr8gatzby
i've heard more horror stories of fedex than ups. what are your thoughts on their reliability....
Personally I've never had a problem with Fed Ex and I prefer to use them as they are more "user friendly" in general, IMHO. On "normal" shipments (IE - no signature mandatory), I filled out a form giving the driver permission to leave packages if I'm not home. I signed a waiver, etc. No problem.

With UPS, I can leave a note for the driver - but it is up to their discretion if they will leave it or not. I have a damn 6 ft white fence around my back yard he can open the gate, and put it on my back porch steps. 1/2 the time they won't leave the package. So even if I wanted to pick it up at the store that night, I can't. I have to call prior to 8PM THAT night in order to pick it up the next day. At least with Fed-Ex I can get it that night.

I think UPS does that to try and convince you to purchase a box at one of the UPS Stores (Use to be Mail Boxes, etc)
Reply
Reply
post #18 of 22
8/5/03 at 2:16pm

FedEx vs. UPS vs. ???

I think the whole FedEx vs. UPS thing depends greatly on the REGION. Some places will have better FedEx coverage and performance, and other places will have better UPS.

Here in the central coast of california, FedEx isn't that big (few drivers/trucks). In fact, a few years back, they'd actually use UPS to deliver their packages; which was weird.

So you have to know your area. I always try to go UPS, but sometimes I have no choice and must use FedEx. USPS (snail-mail) is also very good, as they never require signatures, etc. and have no problem leaving packages of expensive computer equipment on one's doorstep... which is fine in my nice neighborhood.

-myrkat
Reply
Reply
post #19 of 22
8/5/03 at 3:18pm

Re: FedEx vs. UPS vs. ???

Quote:
Originally posted by myrkat
I think the whole FedEx vs. UPS thing depends greatly on the REGION. Some places will have better FedEx coverage and performance, and other places will have better UPS.

Here in the central coast of california, FedEx isn't that big (few drivers/trucks). In fact, a few years back, they'd actually use UPS to deliver their packages; which was weird.

So you have to know your area. I always try to go UPS, but sometimes I have no choice and must use FedEx. USPS (snail-mail) is also very good, as they never require signatures, etc. and have no problem leaving packages of expensive computer equipment on one's doorstep... which is fine in my nice neighborhood.

-myrkat
The last thing I'm worried about in my neighborhood is someone taking something off my steps, etc... but I still don't want a $3,000 laptop left there! LOL

My point is if I miss a pick-up, and I know WAY ahead that I'm going to since we hold jobs - hence, we aren't going to be there 95% of the time - I should be able to make arrangements to pick it up at the store on the day of delivery. I can't even request that until they at least attempt to deliver it - even though I and they know I'm not going to be there. I know it's a case of liability, and UPS may make the drivers liable since it's at "their discretion" - but Fed-Ex just makes it easier to deal with them IMHO. That's not to say I haven't had problems with both and you are right, the USPS does a decent job as well for certain types of deliveries.
Reply
Reply
post #20 of 22
8/5/03 at 10:34pm

Re: Re: FedEx vs. UPS vs. ???

Quote:
Originally posted by sbhusted
...since we hold jobs - hence, we aren't going to be there 95% of the time - I should be able to make arrangements to pick it up at the store on the day of delivery...
Can't you just ship it to your job? I do that all the time. In fact, just got my external VXA-2 Firewire Tape Backup today at my work! Of course, my firm is small enough that only the secretary gets it and drops it off on my desk... usually opened (company policy).

-myrkat

EDIT: in fact, Irony of all Ironies. When I bought my 8887-V (february 2003) I had it shipped to my work, as I had the same feelings you have. However, it worked out that I was actually OFF that day (it was coming from the paint-place, so no definate date was given) and I had to race over to my work when it arrived (kept calling and bugging the secretary, "Did FedEx come yet?!")
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home