Originally Posted by Craig
Why do you care what is missing? It will arrive when its done.
I've said this before and I'll say it again: If you purchase a machine from AW from October to January, chances are you will be waiting two months (60 days) for delivery.
Why do you care why I care? That doesn't matter. Text for Phase 6 on the AW website says: "In the rare occurrence that a back-order causes a delay, you will be notified immediately via e-mail. The part in question will also be identified in the e-mail.
" I never got an email, and I'm on Phase 8. So, I'm not asking for any special treatment, I'm simply asking AW to follow through with its promise -- which is, to be upfront and informative about the status of orders.
If "chances [were] I [would] be waiting two months for delivery" then they could have said so. And if they made an honest mistake at the time of the order, they could have informed us as soon as that mistake was discovered --or a vendor late. It's mind-boggling to me that even now, nobody seems to be able to find out what exactly is up.
Now, why it's important to me that I know when my order is coming is again, irrelevant. Maybe I'm dying of cancer and will settle for discountlaptops.com if I can't get the 7700 before the sucker melts my lungs. Maybe my present computer is on its way out and I need to rent a new one until my 7700 arrives. Maybe I have a variable address and I need to know when it will be shipped so I can tell them where to ship it. Who knows? That's my business, and Alienware's obligation is, again, not to do anything that's not in their power (I'm not saying 'materialize a 7700 on my desk NOW!') but simply to be as straight and informative as possible.